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ScotRail station performance
No. | Station Service | Inventory | Passes During Period | Failures During Period | End of Period Passes | End of period Fails | Service Level During Period | End of Period Service Level | Original Score | Revised Score |
---|---|---|---|---|---|---|---|---|---|---|
1 | Station Platform Seats | 663 | 636 | 27 | 643 | 20 | 96 | 97 | 5 | 5 |
2 | Station Shelters & Waiting Areas | 930 | 872 | 58 | 891 | 39 | 94 | 96 | 5 | 5 |
3 | Station Toilets | 83 | 78 | 5 | 79 | 4 | 94 | 95 | 5 | 5 |
4 | Station Posters | 640 | 595 | 45 | 616 | 24 | 93 | 96 | 3 | 5 |
5 | Station Clocks | 305 | 292 | 13 | 304 | 1 | 96 | 100 | 5 | 5 |
6 | Station WiFi | 63 | 63 | 0 | 63 | 0 | 100 | 100 | 5 | 5 |
7 | Station Car Parks & Cycle Facilities | 532 | 512 | 20 | 519 | 13 | 96 | 98 | 5 | 5 |
8 | Station Landscaping, Vegetation & Boundaries | 663 | 650 | 13 | 654 | 9 | 98 | 99 | 5 | 5 |
9 | Station Graffiti | 695 | 647 | 48 | 688 | 7 | 93 | 99 | 5 | 5 |
10 | Station Litter, Contamination & Winterisation | 695 | 628 | 67 | 679 | 16 | 90 | 98 | 3 | 5 |
11 | Station Lights | 1127 | 944 | 201 | 1029 | 98 | 82 | 91 | 3 | 5 |
12a | Station CCTV | 4514 | 3953 | 752 | 4302 | 212 | 84 | 95 | 1 | 4 |
12b | Control Centre CCTV | 7638 | 7501 | 153 | 7517 | 121 | 98 | 98 | 5 | 5 |
13 | Station Help/Information Points | 591 | 562 | 29 | 584 | 7 | 95 | 99 | 3 | 5 |
14 | Station Staff | 141 | 125 | 16 | 125 | 16 | 89 | 89 | 1 | 1 |
15 | Station Information | 698 | 606 | 92 | 651 | 47 | 87 | 93 | 1 | 3 |
16 | Customer Information Systems | 1679 | 1639 | 40 | 1660 | 19 | 98 | 99 | 5 | 5 |
17a | Public Announcement | 135 | 131 | 4 | 133 | 2 | 97 | 99 | 5 | 5 |
17b | Local Announcement | 272 | 258 | 19 | 268 | 4 | 93 | 99 | 3 | 5 |
18 | Passenger Accessibility at Station | 766 | 729 | 37 | 744 | 22 | 95 | 97 | 4 | 5 |
19 | Ticket Offices | 141 | 122 | 19 | 122 | 19 | 87 | 87 | 1 | 1 |
20 | Ticket Validation at Key Stations | 19 | 17 | 2 | 18 | 1 | 89 | 95 | 2 | 4 |
21 | Ticket Vending Machines | 308 | 296 | 12 | 305 | 3 | 96 | 99 | 4 | 5 |
22 | SMARTcard Reader | 623 | 600 | 23 | 616 | 7 | 96 | 99 | 5 | 5 |
ScotRail train performance
No. | Rolling Stock Service Schedule | Inventory | Passes During Period | Failures During Period | End of Period Passes | End of period Fails | Service Level During Period | End of Period Service Level | Original Score | Revised Score |
---|---|---|---|---|---|---|---|---|---|---|
23 | Train Seats, Tables, Racks, Cycle & Other Facilities | 180 | 178 | 2 | 179 | 1 | 99 | 99 | 5 | 5 |
24 | Power Sockets | 180 | 157 | 23 | 169 | 11 | 87 | 94 | 3 | 5 |
25 | Train Weather & Wind Proofing | 180 | 180 | 0 | 180 | 0 | 100 | 100 | 5 | 5 |
26 | Train Heating/Ventilation | 180 | 171 | 9 | 179 | 1 | 95 | 99 | 3 | 5 |
27 | Train Doors | 180 | 154 | 26 | 172 | 8 | 86 | 96 | 1 | 5 |
28 | Train Toilets | 23 | 20 | 3 | 21 | 2 | 87 | 91 | 3 | 5 |
29 | Train WiFi | 180 | 180 | 0 | 180 | 0 | 100 | 100 | 5 | 5 |
30 | On Train Refreshment & Food Facilities | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
31 | Train Graffiti | 180 | 174 | 6 | 177 | 3 | 97 | 98 | 4 | 5 |
32 | Train Litter & Cleanliness | 180 | 168 | 12 | 171 | 9 | 93 | 95 | 2 | 3 |
33 | Train Lighting | 180 | 180 | 0 | 180 | 0 | 100 | 100 | 5 | 5 |
34 | On Train CCTV | 266 | 266 | 0 | 266 | 0 | 100 | 100 | 5 | 5 |
35 | Train Staff & Customer Care | 102 | 100 | 2 | 100 | 2 | 98 | 98 | 5 | 5 |
36 | Train Posters | 2351 | 2107 | 244 | 2167 | 184 | 90 | 92 | 2 | 3 |
37 | Seat Reservation System | 3 | 3 | 0 | 3 | 0 | 100 | 100 | 5 | 5 |
38 | Passenger Information Screens | 866 | 850 | 16 | 850 | 16 | 98 | 98 | 5 | 5 |
39 | On Train Public Address | 180 | 174 | 6 | 176 | 4 | 97 | 98 | 5 | 5 |
40 | Passenger Accessibility on Trains | 282 | 257 | 25 | 271 | 11 | 91 | 96 | 2 | 5 |
41 | Ticket Inspection on Trains | 102 | 100 | 2 | 100 | 2 | 98 | 98 | 5 | 5 |