COVID-19 impact on concessionary travel

Due to the current circumstances, many Transport Scotland, Scottish Government and Local Authority staff will be working remotely and unable to assist with telephone enquiries.

We aim to continue assisting with your enquiries or concerns during this time, and have therefore provided alternative contact email addresses.

Cardholders/applicants looking to apply

To ask any questions about your concession card, such as requesting a replacement, questions about eligibility or you wish to apply for a card, please contact your local authority.

Any other general enquiries should be emailed to

Transport operators

For enquiries relating to:

Any other general enquiries should be emailed to

Alternative enquiries

For any requests or enquiries relating to:

If you have any other concerns or would like to make other enquiries in relation to concessionary travel and integrated ticketing, please email

We appreciate your understanding and co-operation at this time.

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