Service Quality Inspector


£23,344 - £24,909

Closing date:

12 Aug 2020

The current ScotRail passenger rail franchise is one of the biggest contracts let by Scottish Ministers, worth around £2.5 billion, and is managed by Transport Scotland. To ensure ScotRail and the Caledonian Sleeper meet their commitments in each Franchise Agreement there are systems for monitoring agreed aspects for performance and maintenance. Part of this process is known as the Service Quality Incentive Regime (SQUIRE) and monitoring is conducted through a cycle of a four weekly audit periods by a team of Service Quality Inspectors. The inspectors perform audits on three main agreed service quality areas namely Stations, Trains and CCTV.

The role of a Service Quality Inspector in not an office based role and requires individuals who enjoy working outdoors and can work unsupervised. You will enjoy traveling throughout Scotland both driving and on the Rail network. You will be a strong decision maker as the entire role is based on the ability to make decisions without having to refer to senior colleagues. However you must also be able to recognise when assistance and a second opinion is required.

The current salary range for this role is £23,344 - £24,909 (pro rata for part time). A reserve list will be held for a period of 9 months for any additional vacancies that may become available.


Transport Scotland is the national transport agency for Scotland and is accountable to Parliament and the public through Scottish Ministers, with a budget of around £2 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.

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