Chapter 7: Rail Services

Chapter 7: Rail Services

Chapter 7: Rail Services

1. Introduction

1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.

1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail.  From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services.

1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.

Key Points

  • There were 98 million passenger journeys on ScotRail services in 2017-18
  • As of the end of 2016/17 Scotland had 2,819 kms of rail network and 359 stations.
  • 31% of respondents to the Scottish Household Survey had used the train in the last month in 2017.

2. Main Points

Journeys & Trends

2.1 Passenger journeys on ScotRail services increased by 4% to 97.8 million in the 2017-18 financial year, an increase of 31% since 2007-08 (Table 7.1). 

2.2 There were 94.2 million rail passenger journeys originating in Scotland in the 2016-17 financial year. This was 0.8 million (0.8%) more than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000.  However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months).  There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002.  Subsequently, patronage recovered, with increases from 2004-05 onwards.  (Table H1)  (Table 7.2) 

2.3 ORR data also show 4.5 million cross-border passenger journeys originating outwith Scotland in 2016-17, 0.3 million more than in 2015-16. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million).  However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.2) 

2.4 Passenger revenue from journeys originating in Scotland was £519 million in 2016-17 of which cross-border journeys originating in Scotland accounted for £161 million.  A similar amount (£161 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)

Journey Stages & Distances

2.5 Tables 7.4 to 7.8show passenger journeys as recorded by ORR. Of the 99 million passenger journeys to/from/within Scotland and England in 2016-17, 91% were solely within Scotland.  London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 2 million journeys each (Table 7.4).

2.6 In 2016-17, there were 89.7 million passenger journeys, wholly within Scotland.  Forty per cent of start and end points were in Glasgow and 13% were in Edinburgh.  There were over 9 million cross border journeys starting or finishing in Scotland.  Of these, 50% started or finished in Edinburgh and 27 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)   

2.7 Table 7.6c shows travel between Local Authorities in 2016-17. Of the journeys wholly within Scotland, 14 million (16%) start and finish in Glasgow.  Seven million are made between Glasgow and North and South Lanarkshire.  (Table 7.6c)

Stations

2.8 In 2017-18, Glasgow Central was the busiest national rail station in Scotland, with 33 million passenger journeys. Edinburgh Waverley was used by 23 million passengers, Glasgow Queen Street by 16 million, Paisley Gilmour Street by 4.2 million, Haymarket by 3.1 million, Partick by 3 million, Aberdeen  by 2.9 million, Stirling by 2.5 million, Charing Cross by 2.3 million, Dundee by 1.9 and Exhibition Centre Glasgow by 1.8 million.  Including those already listed, there were 79 stations for which more than half a million passenger journeys each were recorded in the national ticketing system.  (Table 7.7)

2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (1,847,800), Argyle Street (1,411,400), Bathgate (1,282,100), Livingston North (1,191,800), Edinburgh Park (888,000), Anderston (711,600),  Bridgeton (702,300), Uphall (613,600) and Musselburgh (466,600) had the largest passenger volumes in 2017-18. (Table 7.8)

Punctuality & Service

2.10 In 2017-18, 89.5% of ScotRail services, 81.5% of Virgin Trains East Coast, 87.7% of Cross Country, 84.2% of Virgin Trains West Coast and 85.7% of Caledonian Sleeper trains arrived on time. For all GB long-distance operators it was 85.3% and for all GB regional operators it was 89.7%.  (Table 7.9)

2.11 In 2017-18, 95.2% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.9% arrived 20 or more minutes late, and 1.5% were cancelled.   (Table 7.10)

2.12 In 2017, 87% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 92% for non-ScotRail passengers whose journeys started in Scotland and 85% for all GB regional operators and 88% for all GB long-distance operators.  The table shows ScotRail passengers’ ratings of 13 aspects of service: in 2017, there were 10 for which at least 75% of those surveyed were satisfied, or said good and 6 above 80%. (Table 7.11)

2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services.  In 2016, around 84-87% were satisfied with train services offered, their timeliness, cleanliness and frequency and ability to find out about tickets and routes.  There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 95%, evening: 77%).  ‘Fares are good value’ had the lowest agreement rate for trains with 56% of respondents doing so.  These questions are asked every other year in the Scottish Household Survey, data for 2018 will be available in summer of 2019. (Table 7.20)

Rail Freight

2.14 In 2012-13, 8.4 million tonnes of freight was lifted in Scotland by rail, 15% less than the previous year, and 41% less than the 2005-06 peak. Since 2005-06 minerals and coal have fallen by 63% while other goods have increased by 25%.Of all freight lifted in Scotland, 34% was delivered elsewhere within the UK and about 5% was delivered outwith the UK (because of the way that the statistics are compiled, this figure includes freight for export which was delivered to a port in Britain, as well as Channel Tunnel traffic).

2.15 The amount of freight lifted in Scotland with a destination in Scotland increased by 48% between 2002-03 with a peak in 2007-08 and in 2012-13 was 19% below this level.  In 2012-13, coal and minerals accounted for 4.0 million tonnes (48%) of the freight lifted in Scotland.  Dividing the number of tonne-kilometres by the number of tonnes gives an average length of haul of 231 kilometres for traffic remaining in Scotland, 386 kilometres for traffic to other parts of the UK, and 712 kilometres for traffic destined for outwith the UK.   (Table 7.12)   

2.16 A total of 1.65 million tonnes of freight lifted elsewhere in the UK was delivered in Scotland in 2012-13, along with 0.40 million tonnes of freight from outwith the UK (the latter figure includes imported freight which was lifted at ports in England or Wales).  The total amount of freight with a destination in Scotland fell by 18%, from 8.77 million tonnes in 2011-12 to 7.16 million tonnes in 2012-13, the reduction is a result of a fall in freight lifted in the UK, as that lifted in Scotland saw a slight increase on the previous year.  (Table 7.13)

Railway Network

2.17 The total route length of the railway network in Scotland is 2,819 kilometres, of which 709 kilometres is electrified.  These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)

2.18 The number of passenger stations has increased from 340 in 2003-04 to 359 in 2016-17.  (Table 7.15)

2.19 The local authorities which had the largest numbers of stations located in their areas in 2016-17 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information http://bit.ly/2soymEn  (Table 7.16)

Subway

2.20 On the Glasgow Subway,  the number of passenger journeys increased by 12 per cent between 2016-17 and 2017-18, and were the third lowest in the last 10 years.  Passenger receipts (excluding other revenue) were £18.4 million in 2017-18, 15% more in cash terms, and 11% more in real terms, than in the previous year.  (Table 7.17)

Accidents

2.21 The number of railway accidents decreased from 33 to 32 in 2017. Injuries from accidents on trains increased from 140 to 148 between 2016 and 2017. Injuries from train accidents in stations decreased from 722 in 2015 to 550 in 2017. The total number of deaths fell from 31 to 18 between 2016 and 2017. The overall number of injuries relating to railways fell from 1,139 in 2016 to 933 in 2017. (Table 7.18)

2.22 There were 5 deaths attributed to trespassers and 13 to suicides in 2017.  (Table 7.19)

Figure 7.1: Passenger traffic originating in Scotland, and ScotRail passenger

Figure 7.1 Passenger traffic originating in Scotland, and ScotRail passenger

Note: Figures presented here do not use ScotRail's new methodology for estimating zonecard trips. See Table S1 for these.

Figure 7.2: Freight traffic lifted in Scotland

Figure 7.2 Freight traffic lifted in Scotland

Table 7.1: ScotRail passenger services
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 4 2016-17 4 2017-18
million
Passenger journeys1 71.59 74.47 76.43 76.93 78.29 81.10 83.25 86.34 92.68 93.21 94.24 97.78
Passenger kilometres   2,338 2,426 2,516 2,533 2,642 2,682 2,713 2,828 3,021 2,874 2,842 2,959
Scheduled train kilometres3  38.55 38.70 39.17 40.70 41.87 43.80 44.40 44.35 45.38 44.34 44.04 44.10
Route kilometres operated 3,032 3,032 3,042 3,043 3,066 3,066 3,066 3,066 3,066 3,120 3,121 3,120

Source: Office of Rail and Road - Not National Statistics
1. ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on previously  reported data to provide a more meaningful year on year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also been adjusted to reflect this.
2. Figures affected by industrial action.
3. Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes (e.g. cancellations and emergency timetables etc).
4. Abellio took over the ScotRail franchise from First on 01/04/2015. Since April 2015 Caledonian Sleeper details have now been excluded from the figures.

Table 7.2: Passenger traffic originating in Scotland: journeys and revenue
Type of ticket 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17
Passenger journeys  million
Internal (journeys wholly within Scotland)1,2
Full fare 22.3 23.8 24.1 24.0 24.7 25.5 22.5 23.2 23.5 23.1 22.5
Reduced fare 22.7 23.5 24.7 25.8 26.8 28.8 33.2 34.5 38.2 40.1 41.4
Season ticket 22.0 22.5 24.4 23.3 24.2 25.3 26.2 25.0 25.7 26.0 25.8
Total 67.0 69.8 73.2 73.2 75.8 79.5 81.9 82.7 87.4 89.2 89.7
Cross-border originating in Scotland 1,2
Full fare 0.3 0.3 0.2 0.2 0.2 0.2 0.1 0.2 0.2 0.2 0.2
Reduced fare 2.4 2.6 2.8 3.1 3.5 3.6 3.7 3.8 4.1 4.0 4.3
Season ticket 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
Total 2.8 2.9 3.1 3.3 3.7 3.8 3.9 4.0 4.3 4.2 4.5
Total passenger traffic originating in Scotland 1,2
Full fare 22.6 24.1 24.3 24.2 24.9 25.7 22.6 23.4 23.8 23.3 22.7
Reduced fare 25.1 26.1 27.6 29.0 30.3 32.3 36.9 38.2 42.3 44.1 45.7
Season ticket 22.0 22.5 24.4 23.3 24.3 25.3 26.2 25.0 25.7 26.0 25.8
Total5 69.8 72.7 76.3 76.5 79.4 83.3 85.8 86.7 91.7 93.4 94.2
Passenger journeys originating outwith Scotland 
Full fare 0.3 0.3 0.2 0.2 0.2 0.2 0.1 0.2 0.2 0.2 0.2
Reduced fare 2.4 2.5 2.8 3.1 3.5 3.6 3.7 3.8 4.1 4.0 4.3
Season ticket 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
Total 2.8 2.9 3.1 3.3 3.7 3.8 3.9 4.0 4.3 4.2 4.5
Passenger revenue £ million
Internal journeys1,2 171.0 210.1 213.1 230.4 236.0 257.6 278.4 296.7 321.6 350.8 357.7
Cross-border journeys originating in Scotland 77.5 84.9 94.8 106.1 128.8 135.8 143.4 150.8 160.0 153.6 161.1
Total 248.4 295.0 307.9 336.5 364.9 393.4 421.8 447.5 481.7 504.3 518.9
Total at constant prices4 329.9 375.7 377.1 414.3 429.3 440.0 457.2 470.8 495.0 513.2 518.9
Cross-border journeys originating outwith Scotland 77.5 85.7 94.8 106.1 128.8 135.8 143.4 150.8 160.0 153.6 161.1
At constant prices 4 102.9 109.1 116.1 130.6 151.6 151.9 155.4 158.6 164.4 156.3 161.1

Source: ORR - Not National Statistics
1. There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.
2. Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series.
3. Figures affected by industrial action.
4. Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02).
5. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.

Table 7.3: Cross-border passenger traffic originating outwith Scotland: journeys and revenue  1 
Note: Figures in this table have now been combined with table 7.2

Table 7.4: Passenger journeys using national rail tickets 1 to, from or within Scotland, 2016-17
Passenger journeys made using national rail tickets Change since 1995-96
thousands percentage percentage
All such passenger journeys to, from or within Scotland2 98,758 100.0% 101.8%
of which:
within Scotland2 89,709 90.8% 102.2%
to / from England and Wales 9,049 9.2% 98.1%
of which:
to / from London 2,244 2.3% 82.1%
to / from North West England 2,649 2.7% 216.8%
to / from North East England 1,907 1.9% 162.7%
to / from Yorkshire and the Humber 1,006 1.0% 87.7%
to / from West Midlands 403 0.4% 79.3%
to / from East England 263 0.3% -6.8%
to / from South East 250 0.3% -22.6%
to / from East Midlands 214 0.2% 45.8%
to / from South West 74 0.1% -59.8%
to / from Wales 39 0.0% -48.0%

Source: ORR - Not National Statistics
1. Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system.
2. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

Table 7.5: Distances travelled by passengers1 to Aberdeen, Edinburgh and Glasgow 2 2016-17
Aberdeen Edinburgh Glasgow
percentages
0 - under 5 kms 0.0 0.9 24.2
5 - under 10 kms 9.8 6.0 21.0
10 - under 20 kms 1.2 8.0 25.0
20 - under 50 kms 28.6 35.9 15.7
50 - under 100 kms 9.8 29.3 9.0
100+ kms 50.5 19.9 5.0
All passenger journeys made using national rail tickets 100.0 100.0 100.0

Source: ORR - Not National Statistics
1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2. Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)

Table 7.6a: Cross border rail passenger journeys starting or ending in Scotland1 Journeys (thousands) by District/Unitary Authority
To/From 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 % change 2016-17 on 2015-16
Aberdeen City 279 289 301 355 338 343 355 337 286 255 -10.9
Aberdeenshire 16 19 22 27 25 26 25 25 25 22 -13.7
Angus 42 43 44 50 46 48 47 48 44 42 -4.0
Argyll And Bute 31 29 32 33 33 30 30 31 27 28 4.5
Clackmannan - 3 3 4 4 4 4 4 4 4 2.2
Dumfries And Galloway 339 337 347 372 392 388 390 402 385 405 5.1
Dundee City 158 163 170 194 192 191 179 172 162 156 -3.8
East Ayrshire 20 20 22 28 28 27 29 34 34 35 4.2
East Dunbartonshire 4 5 7 9 11 12 13 16 15 16 5.2
East Lothian 44 48 47 53 56 58 58 59 61 60 -0.8
East Renfrewshire 2 3 4 5 5 5 7 8 8 9 13.3
Edinburgh, City Of 2,689 2,873 3,116 3,377 3,494 3,605 3,757 4,106 4,162 4,547 9.2
Falkirk 53 57 58 66 69 72 73 76 71 77 9.4
Fife 229 240 246 287 287 295 286 276 265 261 -1.4
Glasgow City 1 1,336 1,421 1,624 1,873 1,928 1,966 2,046 2,344 2,193 2,430 10.8
Highland 147 146 148 166 151 146 144 134 96 89 -7.9
Inverclyde 20 19 20 24 22 23 24 30 29 31 7.6
Midlothian - - - - - - - - 2 3 101.9
Moray 19 21 20 25 22 20 18 18 14 13 -5.8
North Ayrshire 25 26 29 34 32 34 35 43 42 47 12.2
North Lanarkshire 96 101 96 107 106 100 106 120 112 122 8.4
Perth And Kinross 67 72 79 87 86 87 82 79 74 71 -4.2
Renfrewshire 16 17 19 23 22 22 23 30 28 32 14.6
Scottish Borders - - - - - - - - 4 9 116.0
South Ayrshire 35 34 37 41 41 45 47 55 49 55 10.8
South Lanarkshire 14 15 18 24 24 26 28 34 31 36 15.9
Stirling 82 82 83 97 96 99 96 103 100 105 5.1
West Dunbartonshire 7 7 8 9 10 10 10 13 13 15 17.7
West Lothian 35 38 40 50 59 62 63 71 71 74 4.7
Scotland Other1 - - - - - - - - - - -
Scotland Total 5,807 6,129 6,641 7,419 7,580 7,745 7,978 8,669 8,406 9,049 7.6

Source: Office of Rail and Road.  National Rail Statistics, Chapter 7 - Rail Useage.
1. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination.  These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.
One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made.  For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf

Table 7.6b: Rail passenger journeys within Scotland1,2 Start/End points (thousands) on journeys within Scotland
To/From/Within 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 % change 2016-17 on 2015-16
Aberdeen City 2,646 2,770 2,873 3,191 3,510 3,755 4,055 4,229 3,838 3,321 -13.5
Aberdeenshire 810 859 954 1,070 1,174 1,258 1,368 1,441 1,430 1,330 -7.0
Angus 904 828 799 826 843 842 863 879 860 800 -7.0
Argyll And Bute 1,417 1,769 1,716 1,763 1,788 1,767 1,426 1,427 1,368 1,272 -7.1
Clackmannan - 333 387 391 397 377 380 398 383 357 -6.8
Dumfries And Galloway 332 364 375 399 404 409 418 461 437 481 9.9
Dundee City 1,448 1,480 1,500 1,532 1,539 1,523 1,594 1,706 1,771 1,700 -4.0
East Ayrshire 773 808 842 1,043 1,166 1,205 1,139 1,215 1,171 1,148 -1.9
East Dunbartonshire 3,472 3,858 3,788 3,920 4,101 4,211 4,066 4,349 4,277 3,882 -9.2
East Lothian 1,609 1,788 1,801 1,781 1,884 2,011 2,163 2,257 2,386 2,286 -4.2
East Renfrewshire 2,780 3,082 3,009 3,119 3,298 3,348 3,158 3,300 3,391 3,520 3.8
Edinburgh, City Of 16,723 18,195 19,781 20,291 18,526 19,577 20,904 21,919 22,740 23,324 2.6
Falkirk 2,814 2,833 2,856 2,922 2,965 2,978 3,068 3,240 3,206 3,131 -2.3
Fife 5,027 5,044 4,902 4,899 5,044 5,103 5,310 5,670 6,129 5,841 -4.7
Glasgow City 1 51,843 58,953 61,182 63,527 64,204 65,765 64,988 69,388 70,835 71,944 1.6
Highland 1,672 1,815 1,918 2,009 2,164 2,208 2,317 2,322 2,345 2,266 -3.4
Inverclyde 2,371 2,710 2,669 2,728 2,753 2,813 2,750 2,890 2,906 2,832 -2.6
Midlothian - - - - - - - - 239 459 92.4
Moray 396 417 433 474 493 516 537 559 559 519 -7.1
North Ayrshire 3,436 3,795 3,758 3,884 3,924 4,061 3,862 3,963 3,947 4,019 1.8
North Lanarkshire 6,965 7,724 7,598 7,910 8,528 8,680 8,441 8,903 8,997 9,351 3.9
Perth And Kinross 852 927 978 1,019 1,054 1,084 1,117 1,231 1,322 1,263 -4.4
Renfrewshire 5,500 6,115 5,982 6,153 6,144 6,362 6,869 7,201 7,341 7,326 -0.2
Scottish Borders - - - - - - - - 597 915 53.4
South Ayrshire 3,081 3,340 3,162 3,214 3,153 3,245 3,330 3,351 3,150 3,399 7.9
South Lanarkshire 6,799 7,583 7,556 7,973 8,508 8,785 8,941 9,430 9,484 9,506 0.2
Stirling 2,701 2,809 2,823 2,921 2,928 2,914 2,952 3,148 3,187 3,051 -4.3
West Dunbartonshire 4,392 4,825 4,666 4,751 4,775 4,863 4,934 5,140 5,128 5,120 -0.1
West Lothian 3,060 3,066 2,981 3,214 3,760 4,108 4,432 4,792 4,890 5,054 3.4
Scotland Other1 5,833 - - - - - - - - -
Scotland Total 139,656 148,091 151,288 156,924 159,031 163,767 165,381 174,808 178,311 179,417 0.6

Source: Office of Rail and Road.  National Rail Statistics, Chapter 7 - Rail Useage.
1. Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each Local Authority.  A journey starting and ending in Angus would count twice against the Local Authority.
Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.
2. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination.  These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.
One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made.  For full methodology notes, please view the ORR documentation, which can be found here: http://www.rail-reg.gov.uk/upload/pdf/odm-summary-1011.pdf

Table 7.6c: Rail passenger journeys wholly within Scotland, using national rail tickets 1, by local authority areas 2, 3 of origin and destination, 2016-17 4
Destination
Origin Aberdeen City Aberdeenshire Angus Argyll & Bute Clackmannanshire Dumfries & Galloway Dundee City East Ayrshire East Dunbartonshire East Lothian East Renfrewshire Edinburgh, City of Falkirk Fife Glasgow, City of
thousands
Aberdeen City 304 507 108 0 0 1 76 0 2 1 0 217 7 41 146
Aberdeenshire 507 31 14 0 0 0 19 0 0 0 0 38 1 5 19
Angus 108 14 39 0 0 0 134 0 0 0 0 45 1 8 24
Argyll & Bute 0 0 0 55 0 0 0 1 4 0 1 25 1 1 413
Clackmannanshire 0 0 0 0 0 0 1 0 2 0 0 26 9 0 68
Dumfries & Galloway 1 0 0 0 0 61 1 12 0 0 0 57 0 1 84
Dundee City 76 19 134 0 1 1 6 0 1 2 0 225 6 107 102
East Ayrshire 0 0 0 1 0 12 0 76 1 0 13 11 1 0 398
East Dunbartonshire 2 0 0 4 2 0 1 1 58 1 6 91 7 1 1,584
East Lothian 1 0 0 0 0 0 2 0 1 30 0 1,025 6 15 33
East Renfrewshire 0 0 0 1 0 0 0 13 6 0 184 26 1 0 1,400
Edinburgh, City of 217 38 45 25 26 57 225 11 91 1,025 26 1,258 707 2,099 1,955
Falkirk 7 1 1 1 9 0 6 1 7 6 1 707 69 5 505
Fife 41 5 8 1 0 1 107 0 1 15 0 2,099 5 497 53
Glasgow, City of 146 19 24 413 68 84 102 398 1,584 33 1,400 1,955 505 53 14,482
Highland 91 13 2 4 0 1 10 0 1 1 0 133 3 10 125
Inverclyde 1 0 0 3 0 0 0 2 5 0 6 16 2 1 774
Midlothian 0 0 0 0 0 0 0 0 1 1 0 128 4 11 46
Moray 96 9 1 0 0 0 3 0 0 0 0 15 0 2 12
North Ayrshire 2 0 0 1 0 1 1 1 6 0 6 29 3 1 1,039
North Lanarkshire 3 0 0 9 1 1 2 4 34 4 14 490 22 5 3,346
Perth & Kinross 23 4 16 1 1 1 118 0 2 1 0 141 5 27 157
Renfrewshire 1 0 0 4 1 3 1 10 19 1 24 34 6 1 2,358
Scottish Borders 2 0 0 0 0 0 2 0 0 1 0 355 2 7 19
South Ayrshire 2 0 0 2 0 12 2 31 6 1 6 42 3 2 590
South Lanarkshire 1 0 0 5 1 1 1 7 38 1 58 107 4 1 3,774
Stirling 23 2 5 6 66 1 23 1 15 3 2 448 160 5 444
West Dunbartonshire 1 0 0 98 1 0 0 3 50 0 9 33 3 1 1,614
West Lothian 4 0 0 1 1 0 4 0 5 13 1 1,887 26 10 406
Scotland 1,660  665  400  636  178  240  850  574  1,941  1,143  1,760  11,662  1,566  2,920  35,972 
Destination
Highland Inverclyde Midlothian Moray North Ayrshire North Lanark-shire Perth & Kinross Renfrewshire Scottish Borders South Ayrshire South Lanarkshire Stirling West Dunbartonshire West Lothian Scotland
thousands
Aberdeen City 91 1 0 96 2 3 23 1 2 2 1 23 1 4 1,660
Aberdeenshire 13 0 0 9 0 0 4 0 0 0 0 2 0 0 665
Angus 2 0 0 1 0 0 16 0 0 0 0 5 0 0 400
Argyll & Bute 4 3 0 0 1 9 1 4 0 2 5 6 98 1 636
Clackmannanshire 0 0 0 0 0 1 1 1 0 0 1 66 1 1 178
Dumfries & Galloway 1 0 0 0 1 1 1 3 0 12 1 1 0 0 240
Dundee City 10 0 0 3 1 2 118 1 2 2 1 23 0 4 850
East Ayrshire 0 2 0 0 1 4 0 10 0 31 7 1 3 0 574
East Dunbartonshire 1 5 1 0 6 34 2 19 0 6 38 15 50 5 1,941
East Lothian 1 0 1 0 0 4 1 1 1 1 1 3 0 13 1,143
East Renfrewshire 0 6 0 0 6 14 0 24 0 6 58 2 9 1 1,760
Edinburgh, City of 133 16 128 15 29 490 141 34 355 42 107 448 33 1,887 11,662
Falkirk 3 2 4 0 3 22 5 6 2 3 4 160 3 26 1,566
Fife 10 1 11 2 1 5 27 1 7 2 1 5 1 10 2,920
Glasgow, City of 125 774 46 12 1,039 3,346 157 2,358 19 590 3,774 444 1,614 406 35,972
Highland 590 0 0 79 1 1 42 1 1 1 1 16 3 2 1,133
Inverclyde 0 279 0 0 9 9 1 273 0 8 14 2 8 1 1,416
Midlothian 0 0 3 0 0 4 0 0 25 0 0 2 0 3 230
Moray 79 0 0 37 0 0 2 0 0 0 0 1 0 0 260
North Ayrshire 1 9 0 0 351 14 1 223 0 285 22 3 9 2 2,010
North Lanarkshire 1 9 4 0 14 352 3 41 2 15 201 19 42 38 4,676
Perth & Kinross 42 1 0 2 1 3 36 1 1 1 1 43 1 2 632
Renfrewshire 1 273 0 0 223 41 1 453 1 109 61 6 27 4 3,663
Scottish Borders 1 0 25 0 0 2 1 1 31 0 1 2 0 4 458
South Ayrshire 1 8 0 0 285 15 1 109 0 551 19 4 6 2 1,700
South Lanarkshire 1 14 0 0 22 201 1 61 1 19 387 5 39 5 4,753
Stirling 16 2 2 1 3 19 43 6 2 4 5 195 4 19 1,525
West Dunbartonshire 3 8 0 0 9 42 1 27 0 6 39 4 603 4 2,560
West Lothian 2 1 3 0 2 38 2 4 4 2 5 19 4 80 2,527
Scotland 1,133  1,416  230  260  2,010  4,676  632  3,663  458  1,700  4,753  1,525  2,560  2,527  89,709 

Source: ORR - Not National Statistics
1.   Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2.   In this table a journey between two local authorities is only counted once.
3.  The table does not show the local authority areas which do not contain any stations
4.  Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
Note: Previous versions of this table for the years 2008-09 to 2012-13 can be found in the STS no 33 Excel datasets here http://www.transportscotland.gov.uk/analysis/statistics/publications/scottish-transport-statistics-previous-editions

Table 7.7: Passenger journeys to and from the main stations in Scotland: 2017-18 1, 2, 3, 4
Rank thousands Rank thousands
1 Glasgow Central 32,916 51 Barrhead   734
2 Edinburgh 23,334 52 Dumbarton Central   731
3 Glasgow Queen Street 16,398 53 Crossmyloof   729
4 Paisley Gilmour Street 4,152 54 Anderston   712
5 Haymarket 3,062 55 Bridgeton   702
6 Partick 2,969 56 Dunfermline   697
7 Aberdeen 2,948 57 Falkirk Grahamston   690
8 Stirling 2,503 58 Shettleston   690
9 Charing Cross (Glasgow) 2,253 59 Bishopton   677
10 Dundee 1,866 60 Newton   670
11 Exhibition Centre Glasgow 1,848 61 Troon   660
12 Hyndland 1,742 62 Cathcart   659
13 Ayr 1,676 63 Hairmyres   648
14 Motherwell 1,419 64 Singer   631
15 Croy 1,416 65 Kilmarnock   619
16 Argyle Street 1,411 66 Uphall   614
17 Mount Florida 1,312 67 Leuchars   613
18 Johnstone 1,306 68 North Berwick   600
19 Bathgate 1,282 69 Dalmeny   586
20 Inverkeithing 1,263 70 Clarkston   567
21 Inverness 1,239 71 Port Glasgow   562
22 Anniesland 1,195 72 Dunblane   553
23 Livingston North 1,192 73 Blantyre   552
24 Linlithgow 1,186 74 Bearsden   542
25 Airdrie 1,118 75 Greenock West   538
26 Perth 1,117 76 Wishaw   537
27 Kirkcaldy 1,113 77 Balloch   529
28 Rutherglen 1,072 78 Stonehaven   523
29 Kilwinning 1,043 79 Gourock   512
30 East Kilbride 1,031 80 Patterton   494
31 Irvine 996 81 Blairhill   489
32 Milngavie 940 82 Inverurie   489
33 Dalmuir 921 83 Musselburgh   489
34 Uddingston 888 84 Garrowhill   479
35 Edinburgh Park 888 85 Dyce   467
36 Lenzie 886 86 Scotstounhill   464
37 Falkirk High 872 87 Springburn   460
38 Hamilton West 866 88 Dunbar   460
39 Cambuslang 851 89 Pollokshields East   459
40 Larbert 850 90 Pollokshaws East   451
41 Bellshill 816 91 Dalmarnock   449
42 Hamilton Central 811 92 Prestwick   444
43 Polmont 789 93 Tweedbank   437
44 Westerton 783 94 Largs   436
45 High Street 781 95 South Gyle   433
46 Helensburgh Central 774 96 Glengarnock   425
47 Bishopbriggs 772 97 Dumbarton East   422
48 Queen's Park (Glasgow) 766 98 Carluke   420
49 Bellgrove 743 99 Drumgelloch   419
50 Coatbridge Sunnyside 739 100 Muirend   402

Source: ORR - Not National Statistics
1. Figures estimate the total number of people arriving or departing from the main stations in Scotland
2. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
3. Stations associated with a group station can show large year-to-year variations in usage figures, which reflect changes in ticket encoding rather than actual difference in passengers' journeys. For such tickets, journeys are allocated to the main station of those in the group.
4. For example, a return journey from Kirkcaldy to Edinburgh would be counted twice against Kirkcaldy (since the passenger used Kirkcaldy station twice - once when departing on the outward journey and once when arriving on completion of the return journey), and twice against Edinburgh.

Table 7.8: Passenger journeys to or from stations1  in Scotland that have opened (or re-opened) since 1970
2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18
thousands
Duncraig (1971) 0.5 0.4 0.4 0.6 0.7 0.8 0.5 0.4 0.5 0.3 0.4
Kingsknowe (1971) 19.3 20.3 19.7 15.8 17.5 25.3 24.7 21.2 20.2 18.8 20.5
Alness (1973) 11.6 13.7 14.3 17.7 25.5 28.4 27.8 25.9 23.6 26.4 29.3
Muir of Ord (1976) 39.2 51.1 57.4 62.4 74.5 74.1 72.8 66.6 66.5 64.5 64.8
IBM (1978) 93.5 205.7 145.7 136.4 127.8 122.6 71.1 47.4 22.0 6.0 0.8
Anderston (1979) 428.6 651.3 551.9 576.8 647.2 630.8 602.8 633.7 624.6 661.3 711.6
Argyle Street (1979) 606.4 911.8 734.8 783.6 1196.5 1336.7 1369.9 1438.4 1382.9 1413.2 1411.4
Bridgeton * (1979) 308.7 466.9 394.0 409.1 489.3 617.2 647.0 647.0 631.8 610.5 702.3
Dalmarnock (1979) 61.2 79.8 77.3 76.8 79.6 21.5 100.4 217.1 283.2 367.7 449
Exhibition Centre * (1979) 866.5 1153.1 1054.2 1170.0 1317.8 1369.4 1375.5 1639.9 1742.5 1891.5 1847.8
Dyce (1984) 453.6 488.0 515.5 542.5 677.9 759.9 810.7 823.9 664.4 517.6 466.7
Livingston South (1984) 231.4 245.6 250.2 295.8 285.4 287.7 296.3 317.2 342.8 323.7 327.9
Kilmaurs (1984) 73.4 84.4 81.0 95.5 102.1 107.3 105.8 109.8 103.5 104.1 113.5
Auchinleck (1984) 35.7 38.5 37.8 43.3 55.7 57.1 56.0 62.7 62.0 61.8 67.4
Dunrobin Castle (1985) 0.4 0.6 0.5 0.6 0.6 0.6 0.9 0.8 0.8 0.9 1
Loch Eil Outward Bound * (1985) 0.9 0.9 0.5 0.8 0.7 0.6 0.5 0.6 0.5 0.6 0.5
South Gyle (1985) 464.0 496.9 475.8 473.7 513.8 555.1 574.6 558.1 587.4 497.2 432.9
Loch Awe (1985) 2.3 2.5 2.9 3.1 2.5 2.7 3.0 4.8 4.8 4.1 5.4
Portlethen (1985) 22.1 19.9 15.2 18.3 19.1 28.0 48.2 57.2 56.3 45.9 42.7
Bridge of Allan (1985) 224.1 224.6 235.2 227.3 243.5 248.2 258.7 275.0 278.9 271.4 289.1
Livingston North (1986) 602.4 566.0 552.7 631.0 825.5 924.3 1030.6 1125.3 1155.0 1201.0 1191.8
Bathgate (1986) 650.0 645.8 607.3 694.9 871.0 973.9 1060.7 1176.5 1223.1 1302.8 1282.1
Uphall (1986) 255.2 254.1 226.7 220.9 325.1 431.2 511.0 557.6 581.6 608.6 613.6
Wester Hailes (1987) 18.9 20.4 22.7 23.1 29.8 35.8 36.2 37.5 38.6 36.1 41.3
Curriehill (1987) 43.3 47.1 46.9 48.5 52.9 63.9 65.8 67.2 67.0 66.7 69.3
Ardrossan Town (1987) 15.2 22.9 18.6 18.7 20.6 21.0 21.2 21.9 20.1 24.2 21.6
Falls of Cruachan (1988) 0.2 0.2 0.2 0.2 0.3 0.2 0.5 0.7 0.7 0.7 0.7
Musselburgh (1988) 306.2 385.3 389.2 362.9 386.7 420.8 438.7 456.7 478.1 463.7 488.6
Greenfaulds (1989) 107.0 121.4 131.3 136.1 132.6 122.9 130.5 136.5 130.9 114.8 124.3
Drumgelloch (1989) ! 168.4 193.0 170.9 58.5 269.2 307.2 345.0 387.3 403.5 411.1 418.6
Stepps (1989) 277.3 343.0 301.2 291.0 302.2 305.6 277.4 296.9 300.4 269.9 301.9
Airbles (1989) 94.2 114.9 104.5 107.8 110.1 113.6 112.8 119.1 127.0 142.9 132.8
Milliken Park (1989) 124.2 154.9 137.4 142.3 151.2 169.4 190.3 198.2 206.1 241.4 255.7
Whinhill (1990) 32.2 37.9 35.2 37.7 40.0 45.3 52.4 52.6 53.6 43.7 52.4
Dumbreck (1990) 92.5 124.0 111.5 109.5 114.1 117.2 131.4 150.6 164.0 169.7 179.2
Corkerhill (1990) 154.7 212.8 192.4 211.9 236.6 233.5 245.0 247.8 266.2 284.9 276
Mosspark (1990) 100.3 125.7 111.0 111.2 117.4 116.0 110.7 119.0 143.1 186.7 174.7
Crookston (1990) 114.7 132.6 115.1 120.0 126.4 127.2 132.6 149.8 174.8 188.1 200.3
Paisley Canal (1990) 189.9 231.7 215.2 219.1 232.8 218.5 340.6 363.2 367.7 398.1 389.3
Priesthill & Darnley (1990) 78.6 94.5 86.0 105.1 115.9 125.1 125.8 134.2 137.7 144.8 161
Shieldmuir (1990) 23.0 44.8 48.9 57.3 56.8 69.5 81.4 89.2 105.2 113.9 116.3
Hawkhead (1991) 117.0 157.1 137.7 139.5 145.5 138.7 167.3 183.8 201.3 224.0 224.3
New Cumnock (1991) 19.9 23.0 22.1 26.2 28.0 28.5 27.2 31.9 28.4 26.6 26.7
Glenrothes with Thornton (1992) 53.7 52.2 52.6 49.6 57.5 60.9 63.0 67.3 76.7 76.9 79.5
Whifflet (1992) 229.6 282.3 246.6 246.7 254.5 257.4 233.4 234.1 247.4 329.6 301.1

Source: ORR - Not National Statistics
1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
 * This is the current name - the station had a different name when it was opened (or re-opened)
! The station closed on 9 May 2010 and then re-opened on 6 March 2011.

Table 7.8: (Continued) Passenger journeys to or from stations1  in Scotland that have opened (or re-opened) since 1970
2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18
thousands
Ashfield (1993) 43.8 57.9 58.0 54.7 69.7 76.4 74.2 80.5 76.5 50.3 83.5
Possilpark & Parkhouse (1993) 79.2 106.7 93.8 90.3 112.0 123.8 99.2 97.7 91.4 73.1 100.2
Gilshochill *  (1993) 82.4 103.0 96.0 84.8 89.5 98.9 94.5 101.9 87.0 65.1 94.7
Summerston (1993) 90.5 118.2 119.7 116.5 140.5 156.8 154.1 166.9 152.4 99.0 146.8
Maryhill (1993) 55.6 77.4 69.1 65.3 80.3 83.3 77.3 92.3 90.5 64.1 89.7
Carmyle (1993) 106.2 131.6 124.3 127.0 135.3 143.3 132.1 131.1 132.5 155.5 138
Mount Vernon (1993) 41.1 58.2 51.4 55.7 56.7 63.3 57.3 59 60.2 66.8 69.6
Baillieston (1993) 66.4 90.8 89.1 97.0 109.2 114.7 112.0 112.9 126.2 156.5 159.5
Bargeddie (1993) 78.1 97.4 85.8 89.8 99.4 98.3 88.0 85.9 95.2 114.9 105.8
Kirkwood (1993) 120.8 158.9 140.6 138.9 150.0 153.2 130.2 131.6 138.9 166.6 156.8
Gretna Green (1993) 28.8 28.2 31.3 32.9 36.6 37.4 38.0 40.2 38.9 39.0 39.9
Camelon (1994) 96.6 97.3 92.1 97.7 104.5 110.9 116.4 130.5 136.1 132.2 127.6
Wallyford (1994) 159.9 209.3 227.9 220.9 240.8 255.8 268.1 295.9 311.9 297.0 316.9
Sanquhar (1994) 23.4 24.3 23.9 22.4 28.4 28.2 26.3 27.5 24.5 27.4 28.7
Prestwick Airport (1994) 569.7 2 766.8 532.3 315.3 337.0 343.8 454.0 293.9 93.0 117.9 132.8
Dalgety Bay (1998) 270.9 272.7 247.8 244.3 264.2 268.4 284.3 307.8 341.0 315.2 323.2
Drumfrochar (1998) 43.3 58.5 59.1 61.3 55.2 60.0 69.8 72.9 68.4 80.7 66.2
Dunfermline Queen Margaret (2000) 202.5 214.7 205.3 195.5 210.5 206.1 208.5 224.1 250.5 236.7 249.7
Howwood (2001) 48.3 42.9 41.5 41.3 47.9 51.3 112.7 119.9 124.9 111.6 101.3
Beauly (2002) 41.9 52.4 51.1 49.8 54.5 55.2 57.9 57.4 59.4 52.9 51.5
Brunstane (2002) 109.5 135.1 134.3 128.2 132.8 144.2 159.6 164.5 166.0 162.1 177.3
Newcraighall (2002) 190.0 182.9 194.2 182.0 191.0 206.9 221.9 242.8 224.0 234.8 278.5
Edinburgh Park (2003) 382.6 434.2 451.8 499.4 646.0 816.7 960.3 893.5 889.5 870.0 888
Gartcosh (2005) 111.0 124.3 131.7 134.3 143.8 142.0 153.4 177 156.8 133.8 148.4
Kelvindale (2005) 107.7 109.5 109.7 90.4 94.4 96.5 98.0 105.5 91.6 65.9 92.2
Chatelherault (2005) 23.5 41.0 49.8 57.1 59.5 62.5 66.9 74.9 85.9 105.5 111.1
Merryton (2005) 97.6 99.5 104.0 102.6 106.3 113.1 111.4 116.2 113.5 123.1 107.2
Larkhall (2005) 307.9 334.4 323.1 316.8 327.1 342.7 406.1 420.1 420.4 434.5 385.9
Alloa (May 2008) 336.0 390.0 390.7 401.1 380.9 383.8 402.4 386.5 360.6 388.2
Laurencekirk (May 2009) 56.5 73.1 86.1 92.5 102.8 112.9 104.5 96.0 95.8
Blackridge (2010) 12.4 43.3 42.6 47.3 51.5 53.2 56.9 58
Armadale (2011) 11.2 126.1 141.1 164.7 186.3 215.4 238.7 249.8
Caldercruix (2011) 11.1 91.0 93.0 101.9 109 111.5 88.7 100.4
Conon Bridge (2013) 3.8 18.1 15.5 15.3 15.5 15.1
Eskbank (Sept 2015) 128.3 274.8 338.9
Galashiels (Sept 2015) 213.8 346.3 356.3
Gorebridge (Sept 2015) 59.3 98.2 115.1
Newtongrange (Sept 2015) 86.4 141.6 157
Shawfair (Sept 2015) 13.2 22.2 31.6
Stow (Sept 2015) 39.7 67.5 69.8
Tweedbank (Sept 2015) 300.6 436.2 437
Edinburgh Gateway (Dec 2016) 58.4 284.4

Source: ORR - Not National Statistics
1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
2. Prestwick airport includes rail link tickets from 2007-08.
 * This is the current name - the station had a different name when it was opened (or re-opened)

Table 7.9: Rail punctuality: Public Performance Measure - for all services 6
2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18
percentage of trains arriving on time
GNER 1  - - - - - - - - - - -
East Coast 1, 3, 5, 7 82.6 86.9 87.4 83.3 86.6 83.9 84.2 - - - -
Virgin Trains East coast 7 - - - - - - - 88.6 85.2 83.1 81.5
ScotRail (First) 2, 9 90.6 90.7 90.6 90.1 90.7  93.0 91.4 90.5 - - -
ScotRail (Abellio) 2, 9 - - - - -  - - - 90.6 90.3 89.5
Virgin CrossCountry 1 - - - - - - - - - - -
CrossCountry 1, 4 87.0 90.1 90.1 87.9 89.6 86.8 86.7 88.8 89.5 89.7 87.7
Virgin Train West Coast 1, 8 86.2 80.0 84.6 86.6 85.9 83.6 85.8 84.8 86.0 89.1 84.2
Caledonian Sleeper 1, 9 - - - - - - - - 86.0 89.2 85.7
GB long-distance operators 1 86.2 87.2 88.7 87.7 89.1 87.0 86.9 87.4 87.6 87.6 85.3
GB regional operators 2 89.2 90.6 92.5 91.5 92.5 91.1 91.0 91.6 91.4 91.6 89.7

Source: ORR - Not National Statistics
1 For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled time (i.e. are no more than 9 minutes and 59 seconds late)
2 For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time (i.e. are no more than 4 minutes and 59 seconds late)
3 National Express East Coast has taken over the franchise previously operated by GNER.
4 CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.
5 National Express East Coast services were transferrred to East Coast on 13 November 2009
6 Figures subject to revision on annual basis.
7 From 1 March 2015 Virgin trains took over the East Coast operation.
8 Virgins Trains has been renamed Virgin West Coast.
9 Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in 2015-16. Abellio took over the ScotRail franchise from First at the start of 2015-16.

Table 7.10: ScotRail services: arrival times at final destinations 1
2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18
percentages
Total within 5 minutes 90.6 90.6 90.7 90.1 90.7 93.0 91.4 90.5 90.6 90.3 89.5
Total within 10 minutes 95.9 96.1 95.8 95.3 95.7 97.3 96.4 95.9 96.1 96.1 95.2
Total within 20 minutes 97.5 97.7 97.3 97.0 97.1 98.4 97.7 97.4 97.4 97.3 96.6
20 minutes and over 2 1.4 1.4 1.7 1.6 1.4 1.0 1.3 1.4 1.4 1.5 1.9
Cancelled 3 1.1 0.9 1.0 1.4 1.5 0.7 1.0 1.2 1.2 1.1 1.5
thousands
Number of trains due to be run 4 706 697 715 715 719 726 744 750 752 745 759

Source: ORR - Not National Statistics
1 For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late
2 Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)
3 Includes trains which ran less than half their planned mileage
4 As in the planned timetable for the day.  This may differ from the published timetable due to (e.g.) engineering works, floods, etc.

Table 7.11: Rail passenger satisfaction: National Rail Passenger Survey
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
ScotRail passengers percentage who were satisfied or said good 1
Overall opinion of journey 84 89 89 88 88 89 88 89 89 85 87
How deals with delays 33 40 41 42 34 39 42 47 50 39 52
Value for money 57 59 57 59 57 52 50 58 60 59 60
How station staff handle requests 82 88 86 81 89 90 87 90 93 85 88
Overall station environment 71 74 78 77 76 76 74 80 81 75 78
Ticket buying facilities 78 85 83 81 80 82 81 79 85 81 78
Info. re. times, platforms 78 83 85 85 85 88 85 87 87 86 87
Punctuality / reliability 83 89 88 87 84 87 83 84 85 83 83
Length of journey time 88 89 90 88 90 91 90 89 89 90 91
Ease of getting on/off 3 83 85 88 86 87 88 87 88 87 87
Amount of seats / standing space 4 71 72 77 75 73 78 78 77 75 73 75
Frequency 80 82 84 82 83 82 83 83 83 82 83
Train Cleanliness 5 79 79 81 77 80 83 82 83 78 75 76
Comfort of seats 6 78 76 79 76 80 81 80 81 82 78 71
Sample size 2,029  2,091  2,067  2,113  2,568  2,539  2,187  2,095  2,220  2,607 2,662
Others whose journeys started in Scotland 2 percentage who were satisfied or said good 1
Overall opinion of journey 87 85 90 92 91 87 92 88 91 92 92
How deals with delays 58 54 56 62 54 55 70 48 68 60 59
Value for money 70 65 65 69 62 65 68 66 69 70 72
How station staff handle requests 82 90 87 90 86 91 90 90 93 93 93
Overall station environment 79 80 83 82 78 63 75 83 86 87 89
Ticket buying facilities 82 78 90 86 89 81 82 86 90 92 91
Info. re. times, platforms 87 86 91 91 87 86 86 89 94 95 91
Punctuality / reliability 86 87 90 88 87 89 89 89 90 94 88
Length of journey time 84 82 87 88 88 87 87 86 91 89 90
Ease of getting on/off 3 83 81 83 85 85 86 87 84 85 87
Amount of seats / standing space 4 77 72 80 79 77 79 79 79 80 81 82
Frequency 78 72 84 82 80 79 81 84 88 89 82
Train Cleanliness 5 89 84 86 86 81 86 86 86 86 85 89
Comfort of seats 6 77 74 78 80 77 81 82 78 81 79 80
Sample size 323 391 481 562 672 706 825 786 753 672 618
All GB regional operators percentage who were satisfied or said good 1
Overall opinion of journey 82 86 86 87 86 86 84 85 86 85 85
Punctuality / reliability 82 84 86 86 84 84 81 82 84 82 83
All GB long-distance operators
Overall opinion of journey 86 84 86 87 86 88 87 86 87 87 88
Punctuality / reliability 84 81 86 86 85 87 84 83 84 84 84

Source: Passenger Focus - Not National Statistics
1 The difference from 100 includes both those who were dis-satisfied or said poor  and (e.g.) those who were neither satisfied nor dis-satisfied.
2 Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers
3 From Spring 2017 this factor is no longer in the survey. Note: There is a new factor 'Step of gap between the train and the platform' - 69% satisfied in 2017.
But results not at all comparable with any other factors.
4 Factor now called 'Level of crowding' (from spring 2017)
5 Factor now called 'Cleanliness of the Inside of the Train' (from 2017)
6 Factor now called 'Comfort of the seats' (from 2017)

Table 7.12: Freight traffic lifted in Scotland by destination and by commodity 3
2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Freight lifted (weight)
by destination million tonnes
within Scotland 4.27 3.75 4.36 4.80 5.30 6.30 6.13 6.08 4.86 5.03 5.11
elsewhere in the UK 4.36 4.13 6.38 8.97 7.13 4.55 3.84 3.25 3.11 4.47 2.89
outwith the UK 1  0.49 0.43 0.51 0.54 0.53 0.50 0.39 0.36 0.36 0.37 0.43
by commodity million tonnes
minerals/ coal, coke 7.18 6.24 8.73 10.80 9.87 7.29 6.09 5.77 5.26 4.17 4.04
other 1.94 2.08 2.52 3.52 3.09 4.06 4.27 3.91 3.07 5.69 4.39
Total 9.12 8.32 11.25 14.32 12.96 11.35 10.36 9.68 8.33 9.86 8.43
Freight moved (weight x distance)
by destination million tonne-kilometres
within Scotland 632 576 632 623 692 1,143 1,230 1,329 1,380 1,002 1,181
elsewhere in the UK 2 1,871 1,741 2,839 3,337 3,128 2,106 1,785 1,334 1,441 1,370 1,121
outwith the UK 1  353 308 368 385 375 352 266 249 258 265 306
Total 2,856 2,625 3,839 4,345 4,195 3,601 3,281 2,912 3,079 2,637 2,608
by commodity million tonne-kilometres
minerals/ coal, coke 2,017 1,734 2,797 3,479 2,846 1,749 1,443 1,324 1,180 1,039 1,008
other 2 839 889 1,042 866 1,349 1,853 1,838 1,589 1,899 1,597 1,599
Total 2,856 2,623 3,839 4,345 4,195 3,602 3,281 2,913 3,079 2,636 2,607

Source: Rail freight companies - Not National Statistics
1. From 1996-97, outwith the UK includes freight taken to ports for export (such freight was previously counted under either within Scotland or elsewhere in the UK, depending upon the location of the port).
2. Revisions have been made to the figures for 2011-12 and earlier years.
3. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.13: Freight traffic with a destination in Scotland by origin (where lifted) and by commodity 2
2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Freight lifted (weight)
by origin million tonnes
lifted within Scotland 4.27 3.75 4.36 4.80 5.30 6.30 6.13 6.08 4.86 5.03 5.11
elsewhere in the UK 1.08 1.04 0.91 2.08 2.06 2.01 2.01 1.27 1.62 3.33 1.65
outwith the UK 1  0.64 0.52 0.54 0.48 0.45 0.41 0.50 0.42 0.42 0.41 0.40
Total 5.99 5.31 5.81 7.35 7.82 8.72 8.64 7.77 6.90 8.77 7.16
by commodity million tonnes
minerals/ coal, coke 4.28 3.76 4.21 4.45 5.07 4.91 4.53 3.97 3.77 3.03 2.96
other 1.71 1.55 1.61 2.91 2.74 3.80 4.10 3.80 3.11 5.73 4.19
Total 5.99 5.31 5.82 7.36 7.81 8.71 8.63 7.77 6.88 8.76 7.15
Freight moved (weight x distance)
by origin million tonne-kilometres
lifted within Scotland 632 576 632 623 692 1,143 1,230 1,329 1,380 1,002 1,181
elsewhere in the UK 569 556 487 479 1,012 1,089 1,062 625 890 980 678
outwith the UK 1 438 376 390 343 327 287 339 302 302 305 296
Total 1,638 1,507 1,509 1,445 2,031 2,519 2,631 2,256 2,572 2,287 2,155
by commodity million tonne-kilometres
minerals/ coal, coke 639 584 607 626 632 591 626 530 502 520 505
other 999 923 902 819 1,399 1,928 2,005 1,726 2,070 1,766 1,649
Total 1,638 1,507 1,509 1,445 2,031 2,519 2,631 2,256 2,572 2,286 2,154

Source: Rail freight companies - Not National Statistics
1. From 1996-97, outwith the UK includes freight imported via ports in England and Wales, which then comes by rail into Scotland
(previously, such freight was counted as lifted elsewhere in the UK).
It should be noted that, in all years, imported freight lifted at Scottish ports is counted under lifted in Scotland.
2. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.14: Lines open for traffic
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17
kilometres
Routes
Electrified 639 639 639 672 676 676 676 709 709 709 709
Non electrified 2,097 2,097 2,106 2,087 2,087 2,087 2,087 2,054 2,110 2,110 2,110
Total 2,736 2,736 2,745 2,759 2,763 2,763 2,763 2,763 2,819 2,819 2,819

Source: Network Rail - Not National Statistics

Table 7.15: Number of stations1,2
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17
Passenger and parcel 344 345 346 351 351 351 351 351 358 359 359
Freight only 115 118 118 118 118 119 119 119 119 119 119
Total 459 463 464 469 469 470 470 470 477 478 478

Source: Network Rail - Not National Statistics
1. The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast.
2. The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06 financial year.  All are owned by Network Rail with the exception of Prestwick Airport.

Table 7.16: Number of passenger stations by local authority, 2016-17 1
Local Authority number Local Authority number Local Authority number
Aberdeen, City of 2 Edinburgh, City of 12 Orkney Islands 0
Aberdeenshire 6 Eilean Siar 0 Perth & Kinross 7
Angus 7 Falkirk 5 Renfrewshire 10
Argyll and Bute 14 Fife 19 Scottish Borders 3
Clackmannanshire 1 Glasgow, City of 61 Shetland Islands 0
Dumfries & Galloway 7 Highland 59 South Ayrshire 9
Dundee City 2 Inverclyde 14 South Lanarkshire 19
East Ayrshire 6 Midlothian 4 Stirling 6
East Dunbartonshire 6 Moray 3 West Dunbartonshire 13
East Lothian 7 North Ayrshire 12 West Lothian 12
East Renfrewshire 9 North Lanarkshire 24 Scotland 359

Source: Network Rail - Not National Statistics
1. The number of stations open at the end of the financial year 2005-06.  All owned by Network Rail except Prestick Airport (South Ayrshire).

Table 7.17: Strathclyde Partnership for Transport - Glasgow Subway 1
2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 8 2017-18
numbers
Vehicles2 41 41 41 41 41 41 41 41 41 40 40
thousands
Loaded train kilometres 6, 7 3,134 3,173 3,098 2,922 3,469 3,466 3,505 3,564 3,537 .. 3,439
Passenger journeys 14,449 14,103 13,055 13,009 12,888 12,604 12,702 12,951 12,713 11,376 12,685
£ thousands
Revenue 3  13,965 14,690 13,296 14,835 15,147 13,503 17,003 19,194 18,937 16,828 19,735
Revenue at constant prices 4  18,418 18,634 16,953 18,078 17,548 15,160 18,524 20,427 19,958 17,428 19,735
Passenger receipts 5  13,119 14,015 12,661 13,775 14,166 12,602 15,955 17,752 17,632 15,997 18,449
Pass. rec. at constant prices 4  17,302 17,778 16,143 16,786 16,411 14,148 17,382 18,892 18,582 16,567 18,449
numbers
Operational staff 9 354 361 351 331 284 170 164 161 165 164 165

Source: Strathclyde Partnership for Transport - Not National Statistics
1. Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.
2. Passenger carriages including power cars
3. These figures are headline revenue figures and include such as items as rental and advertising income.
4. Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).
5. These figures are passenger ticket receipts as described at paragraphs 7.9 and 7.10 in the notes and definitions for rail services.
6. Strathclyde Partnership for Transport has discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years. Earlier editions of this publication have not been revised.
7. Figures for 2016-17 not available at time of publication due to a recalculation requirement.
8. Subway services were suspended between 2-Jul-16 and 9-Aug-16 (inclusive) for planned essential engineering works.  No Subway services operated during this period.
9. Figures from 2012-13 onwards refer only to frontline operational staff.

Table 7.18: Railway accidents, Scotland 1, 2
2007  2008  2009  2010  2011  2012  2013  2014  2015  2016  2017 
Railway accidents
PHRTA 3
Train collision 4 - 1 - 1 - - 1 2 1 1 1
Derailments 5 3 2 1 3 2 3 - 1 1 - -
Non- PHRTA 6
Striking level crossing gates or barrier 1 1 - - 1 - - - 1 - -
Train striking object 8 9 12 13 20 22 7 11 14 9 7
Train striking animal 10 15 19 17 23 23 16 20 18 25 18 21
Train fire 10 7 7 5 1 4 - - 1 1 1
Train struck by missile - 6 3 2 7 4 3 3 2 3 2
Open door collision - 1 - - - - - 1 - - -
Collisions 1 - - - - 1 - - - 1 -
All accidents 38 46 40 47 54 50 31 36 45 33 32
Casualties
Train accidents - deaths 7 2 - 3 - - - - - - - -
- injuries 8 14 15 6 8 2 8 6 1 4 4 4
Accidents in stations
Train accidents - deaths 7 2 - - - - - - - - 2 0
- injuries 8 553 542 528 486 579 561 537 608 564 722 550
Accidents on trains
Train accidents - deaths 7 - - - - - - - - - - -
- injuries 8 179 159 150 115 120 129 150 163 167 140 148
Accidents outside of trains and stations (not including suicides and or tresspass) 9
Train accidents - deaths 7 2 - 5 3 1 - - 1 - - -
- injuries 8 220 211 253 287 251 219 219 261 218 252 226
Trespassers and suicides
- deaths 17 21 22 19 21 29 24 23 20 29 18
- injuries 8 8 9 13 9 8 12 15 6 9 21 5
Total deaths 23 21 30 22 22 29 24 24 20 31 18
Total injuries 974 936 950 905 960 929 927 1,039 962 1,139 933

Source: RSSB -  Not National Statistics
Annual Safety Performance Report (ASPR) - http://bit.ly/2EYfDlF
1. Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics. The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.
2. Minor revisions have been made to figures in previous years.
3. Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102)
4. Train collisions with other trains only
5. Train derailments (ASPR, Chapter 7, Page 108)
6. Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114)
7. This includes all accidental fatalities
8. This includes all major and minor injuries (excludes Shock/trauma)
9. Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites
10.Work on the new system has highlighted some issues with old SMIS. One example is animals struck by trains, in which previous reporting included events such as deer strikes that were not specifically required by RIDDOR when there was no damage to the train. This historical data has been corrected to include only those events that were RIDDOR reportable.

Table 7.19 Railway fatalities by local authority and category, 2017 1
Trespasser Suicide Level Crossing User   Railway Staff  Passenger  Other Member of Public Total
Dumfries & Galloway - 1 - - - - 1
East Dunbartonshire 1 - - - - - 1
East Lothian - 1 - - - - 1
Edinburgh 1 1 - - - - 2
Falkirk - 1 - - - - 1
Glasgow - 2 - - - - 2
Highland 1 - - - - - 1
Midlothian - 1 - - - - 1
North Lanarkshire - 1 - - - - 1
Renfrewshire - 3 - - - - 3
South Lanarkshire 1 - - - - - 1
West Dunbartonshire 1 - - - - - 1
West Lothian - 2 - - - - 2
Scotland 5 13 - - - - 18

Source: RSSB - Not National Statistics
1. Figures for this table prior to edition 34 of STS were obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.
The figures in this table will therefore not be comparable with the tables published in previous editions of STS.

Table 7.20  Adults (16+) - views on train services of those who used them in the past month: 2016 1 2
Agree No view Disagree Sample size (=100%) row percentages
strongly tend to All neither … nor no opinion All strongly tend to All
Trains run to timetable 36 49 85 5 2 7 3 6 8 2560
Train service is stable and not regularly changing 35 49 84 7 3 9 2 5 7 2560
Trains are clean 33 53 86 7 1 8 1 5 6 2560
Feel safe/secure on trains during the day 51 44 95 2 1 3 0 1 1 2560
It is simple decide what type of ticket I need 42 44 87 5 2 7 2 4 7 2560
Finding out about routes and times is easy 43 47 90 5 2 7 1 3 4 2560
Easy to change from trains to other forms of transport 32 44 76 12 6 18 1 5 6 2560
Train fares are good value 19 37 56 13 2 15 11 19 29 2560
Feel safe/secure on trains during the evening 34 44 77 8 5 14 2 7 9 2560

Source: Scottish Household Survey
1. Those who had not used a train service in the past month are not asked these questions about train services.
2. Question asked every other year in the survey. 2016 is the most recent data available, next update to be published in Summer 2019