How to apply for or renew your National Entitlement Card
The application and renewal process for a National Entitlement Card (NEC) is the responsibility of individual local authorities, or Strathclyde Partnership for Transport (SPT) in some areas. If you meet any of the eligibility criteria for the National Concessionary Travel Scheme, please contact your local authority or SPT who can advise of the current application and renewal process in your area.
Local Authorities - A to D
Aberdeen City
- Associated card number (First six digits): 633560
- Phone number: 03000 200 293
- Email address: accordhelp@accordaberdeen.co.uk
- Aberdeen City website
Aberdeenshire
- Associated card number (First six digits): 633727
- Phone number: 03456 081 208
- Email address: entitlementcard@aberdeenshire.gov.uk
- Aberdeenshire website
Angus
- Associated card number (First six digits): 633719
- Phone number: 03452 777 778
- Email address: customercare@angus.gov.uk
- Angus website
Argyll & Bute (SPT)
- Associated card number (First six digits): 633297
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Argyll & Bute (SPT) website
Clackmannanshire
- Associated card number (First six digits): 633741
- Phone number: 01259 450 000
- Email address: customerservice@clacks.gov.uk
- Clackmannanshire website
Comhairle nan Eilean Siar (Western Isles)
- Associated card number (First six digits): 633624
- Phone number: 01851 822 661
- Email address: enquiries@cne-siar.gov.uk
- Comhairle nan Eilean Siar (Western Isles) website
Dumfries & Galloway
- Associated card number (First six digits): 633670
- Phone number: 030 33 33 3000
- Email address: contact@dumgal.gov.uk
- Dumfries & Galloway website
Dundee City
- Associated card number (First six digits): 633725
- Phone number: 01382 433 267
- Email address: customerservices@dundeecity.gov.uk
- Dundee City website
Local Authorities - E to G
East Ayrshire (SPT)
- Associated card number (First six digits): 633687
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Ayrshire (SPT) website
East Dunbartonshire (SPT)
- Associated card number (First six digits): 633564
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Dunbartonshire (SPT) website
East Lothian
- Associated card number (First six digits): 633546
- Phone number: 01620 827 827
- Email address: smartcard@eastlothian.gov.uk
- East Lothian website
East Renfrewshire (SPT)
- Associated card number (First six digits): 633570
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Renfrewshire (SPT) website
Edinburgh (City of Edinburgh)
- Associated card number (First six digits): 633668
- Phone number: 0131 200 2351
- Email address: one-edinburgh@edinburgh.gov.uk
- Edinburgh (City of Edinburgh) website
Falkirk
- Associated card number (First six digits): 633733
- Phone number: 01324 503 605
- Email address: contact.centre@falkirk.gov.uk
- Falkirk website (Disabled)
- Falkirk website (Over 60)
Fife
- Associated card number (First six digits): 633250
- Phone number: 0345 155 0066
- Email address: myfife.card@fife.gov.uk
- Fife website
Glasgow City (SPT)
- Associated card number (First six digits): 633740
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Glasgow City (SPT) website
Local Authorities - H to P
Highland
- Associated card number (First six digits): 633603
- Phone number: 01349 886 604
- Email address: customer.service@highland.gov.uk
- Highland website
Inverclyde (SPT)
- Associated card number (First six digits): 633744
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Inverclyde (SPT) website
Midlothian
- Associated card number (First six digits): 633678
- Phone number: 0131 561 5455
- Email address: ptu@midlothian.gov.uk
- Midlothian website
Moray
- Associated card number (First six digits): 633737
- Phone number: 0300 123 4565
- Email address: accessmoray@moray.gov.uk
- Moray website
North Ayrshire (SPT)
- Associated card number (First six digits): 633279
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- North Ayrshire (SPT) website
North Lanarkshire (SPT)
- Associated card number (First six digits): 633284
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- North Lanarkshire (SPT) website
Orkney Islands
- Associated card number (First six digits): 633734
- Phone number: 01856 873 535
- Email address: customerservice@orkney.gov.uk
- Orkney Islands website
Perth & Kinross
- Associated card number (First six digits): 633708
- Phone number: 01738 475 000
- Email address: concessionarytravel@pkc.gov.uk
- Perth & Kinross website
Local Authorities - R to W
Renfrewshire (SPT)
- Associated card number (First six digits): 633289
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Renfrewshire (SPT) website
Scottish Borders
- Associated card number (First six digits): 633743
- Phone number: 0300 100 1800
- Email address: customeradvice@scotborders.gov.uk
- Scottish Borders website
Shetland Islands
- Associated card number (First six digits): 633679
- Phone number: 01595 693 535
- Email address: info@shetland.gov.uk
- Shetland Islands website
South Ayrshire (SPT)
- Associated card number (First six digits): 633559
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- South Ayrshire (SPT) website
South Lanarkshire (SPT)
- Associated card number (First six digits): 633231
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- South Lanarkshire (SPT) website
Stirling
- Associated card number (First six digits): 633739
- Phone number: 01786 237 500
- Email address: TCC@stirling.gov.uk
- Stirling website
West Dunbartonshire (SPT)
- Associated card number (First six digits): 633511
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- West Dunbartonshire (SPT) website
West Lothian
- Associated card number (First six digits): 633285
- Phone number: 01506 280 000
- Email address: customer.service@westlothian.gov.uk
- West Lothian website