How to apply for or renew your National Entitlement Card
You can use getyournec.scot to apply for, renew and request a replacement National Entitlement Card (NEC). If you cannot submit your request online, please select from the menu if you are enquiring about a 60+ or disabled NEC, or the Young Persons' Free Bus Travel NEC for those under 22.
Applications for the young persons’ (under 22s) scheme open from 10 January 2022.
Local authority contacts for 60+ or disabled scheme
Using the details below, please contact your local authority or Strathclyde Partnership for Transport (SPT) who can advise of the current application and renewal process in your area.
Aberdeen City
- Associated card number (First six digits): 633560
- Phone number: 03000 200 293
- Email address: accordhelp@accordaberdeen.co.uk
- Aberdeen City website
Aberdeenshire
- Associated card number (First six digits): 633727
- Phone number: 03456 081 208
- Email address: entitlementcard@aberdeenshire.gov.uk
- Aberdeenshire website
Angus
- Associated card number (First six digits): 633719
- Phone number: 03452 777 778
- Email address: customercare@angus.gov.uk
- Angus website
Argyll & Bute (SPT)
- Associated card number (First six digits): 633297
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Argyll & Bute (SPT) website
Clackmannanshire
- Associated card number (First six digits): 633741
- Phone number: 01259 450 000
- Email address: customerservice@clacks.gov.uk
- Clackmannanshire website
Comhairle nan Eilean Siar (Western Isles)
- Associated card number (First six digits): 633624
- Phone number: 01851 822 661
- Email address: enquiries@cne-siar.gov.uk
- Comhairle nan Eilean Siar (Western Isles) website
Dumfries & Galloway
- Associated card number (First six digits): 633670
- Phone number: 030 33 33 3000
- Email address: contact@dumgal.gov.uk
- Dumfries & Galloway website
Dundee City
- Associated card number (First six digits): 633725
- Phone number: 01382 433 267
- Email address: customerservices@dundeecity.gov.uk
- Dundee City website
East Ayrshire (SPT)
- Associated card number (First six digits): 633687
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Ayrshire (SPT) website
East Dunbartonshire (SPT)
- Associated card number (First six digits): 633564
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Dunbartonshire (SPT) website
East Lothian
- Associated card number (First six digits): 633546
- Phone number: 01620 827 827
- Email address: smartcard@eastlothian.gov.uk
- East Lothian website
East Renfrewshire (SPT)
- Associated card number (First six digits): 633570
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- East Renfrewshire (SPT) website
Edinburgh (City of Edinburgh)
- Associated card number (First six digits): 633668
- Phone number: 0131 200 2351
- Email address: one-edinburgh@edinburgh.gov.uk
- Edinburgh (City of Edinburgh) website
Falkirk
- Associated card number (First six digits): 633733
- Phone number: 01324 506 607
- Email address: contact.centre@falkirk.gov.uk
- Falkirk website (Disabled)
- Falkirk website (Over 60)
Fife
- Associated card number (First six digits): 633250
- Phone number: 0345 155 0066
- Email address: myfife.card@fife.gov.uk
- Fife website
Glasgow City (SPT)
- Associated card number (First six digits): 633740
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Glasgow City (SPT) website
Highland
- Associated card number (First six digits): 633603
- Phone number: 01349 886 604
- Email address: buspass@highland.gov.uk
- Highland website
Inverclyde (SPT)
- Associated card number (First six digits): 633744
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Inverclyde (SPT) website
Midlothian
- Associated card number (First six digits): 633678
- Phone number: 0131 561 5455
- Email address: ptu@midlothian.gov.uk
- Midlothian website
Moray
- Associated card number (First six digits): 633737
- Phone number: 0300 123 4565
- Email address: accessmoray@moray.gov.uk
- Moray website
North Ayrshire (SPT)
- Associated card number (First six digits): 633279
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- North Ayrshire (SPT) website
North Lanarkshire (SPT)
- Associated card number (First six digits): 633284
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- North Lanarkshire (SPT) website
Orkney Islands
- Associated card number (First six digits): 633734
- Phone number: 01856 873 535
- Email address: customerservice@orkney.gov.uk
- Orkney Islands website
Perth & Kinross
- Associated card number (First six digits): 633708
- Phone number: 01738 475 000
- Email address: concessionarytravel@pkc.gov.uk
- Perth & Kinross website
Renfrewshire (SPT)
- Associated card number (First six digits): 633289
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- Renfrewshire (SPT) website
Scottish Borders
- Associated card number (First six digits): 633743
- Phone number: 0300 100 1800
- Email address: customeradvice@scotborders.gov.uk
- Scottish Borders website
Shetland Islands
- Associated card number (First six digits): 633679
- Phone number: 01595 744 868
- Email address: transport@shetland.gov.uk
- Shetland Islands website
South Ayrshire (SPT)
- Associated card number (First six digits): 633559
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- South Ayrshire (SPT) website
South Lanarkshire (SPT)
- Associated card number (First six digits): 633231
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- South Lanarkshire (SPT) website
Stirling
- Associated card number (First six digits): 633739
- Phone number: 01786 237 500
- Email address: TCC@stirling.gov.uk
- Stirling website
West Dunbartonshire (SPT)
- Associated card number (First six digits): 633511
- Phone number: 0141 333 3211
- Email address: freebus@spt.co.uk
- West Dunbartonshire (SPT) website
West Lothian
- Associated card number (First six digits): 633285
- Phone number: 01506 280 000
- Email address: customer.service@westlothian.gov.uk
- West Lothian website
Local authority contacts for Young Persons’ Free Bus Travel Scheme
Aberdeen City
- Associated card number (First six digits): 633560
- Phone: 03000 200 292
- Aberdeen City website
Aberdeenshire
- Associated card number (First six digits): 633727
- Phone: 03456 081 208
- Email: entitlementcard@aberdeenshire.gov.uk
- Aberdeenshire website
Angus
- Associated card number (First six digits): 633719
- Phone: 03452 777 778
- Angus website
Argyll & Bute
- Associated card number (First six digits): 633297
- Phone: 01546 605 517
- Email address: NECTEAM@argyll-bute.gov.uk
- Argyll & Bute website
Clackmannanshire
- Associated card number (First six digits): 633741
- Phone: 01259 450 000
- Email: ptu@clacks.gov.uk
- Clackmannanshire website
Comhairle nan Eilean Siar (Western Isles)
- Associated card number (First six digits): 633624
- Phone: 01851 822 661
- Email for 5-10 year olds: freebus@cne-siar.gov.uk
- Email for 11-21 year olds: youngscot@cne-siar.gov.uk
- Comhairle nan Eilean Siar (Western Isles) website
Dumfries & Galloway
- Associated card number (First six digits): 633670
- Phone: 0303 333 3000
- Email: contact@dumgal.gov.uk
- Dumfries & Galloway website
Dundee City
- Associated card number (First six digits): 633725
- Phone: 01382 433 267
- Email: dundee.nec@dundeecity.gov.uk
- Dundee City website
East Ayrshire
- Associated card number (First six digits): 633687
- Email: Online contact form
- East Ayrshire website
East Dunbartonshire
- Associated card number (First six digits): 633564
- Phone: 0300 123 4510
- Email: customerservices@eastdunbarton.gov.uk
- East Dunbartonshire website
East Lothian
- Associated card number (First six digits): 633546
- Phone: 01620 827 827
- Email: smartcard@eastlothian.gov.uk
- East Lothian website
East Renfrewshire
- Associated card number (First six digits): 633570
- Phone: 0141 577 3001
- Email: NEC@eastrenfrewshire.gov.uk
- East Renfrewshire website
Edinburgh (City of Edinburgh)
- Associated card number (First six digits): 633668
- Phone: 0131 200 2351
- Email: one-edinburgh@edinburgh.gov.uk
- Edinburgh (City of Edinburgh) website
Falkirk
- Associated card number (First six digits): 633733
- Phone: 01324 506 607
- Email: youngscot@falkirk.gov.uk
- Falkirk website
Fife
- Associated card number (First six digits): 633250
- Phone: 0345 155 0066
- Email: YPfreebustravel@fife.gov.uk
- Fife website
Glasgow City
- Associated card number (First six digits): 633740
- Phone: 0141 276 0727
- Email: youngglasgow@glasgowlife.org.uk
- Glasgow Life website
Highland
- Associated card number (First six digits): 633603
- Phone: 01349 886 604
- Email: buspass@highland.gov.uk
- Highland website
Inverclyde
- Associated card number (First six digits): 633744
- Phone: 01475 715 450
- Email: U22freetravel@inverclyde.gov.uk
- Inverclyde website
Midlothian
- Associated card number (First six digits): 633678
- Email: ptu@midlothian.gov.uk
- Midlothian website
Moray
- Associated card number (First six digits): 633737
- Phone: 0300 123 4565
- Email: accessmoray@moray.gov.uk
- Moray website
North Ayrshire
- Associated card number (First six digits): 633279
- Phone: 01294 310 000
- Email: necadmin@north-ayrshire.gov.uk
- North Ayrshire website
North Lanarkshire
- Associated card number (First six digits): 633284
- Email for Young Scot cardholders (Age 11+): youngscot@northlan.gov.uk
- Email for age 5-10: nec@northlan.gov.uk
- North Lanarkshire website for age 5-15
- North Lanarkshire website for age 16-21
Orkney Islands
- Associated card number (First six digits): 633734
- Phone: 01856 873 535
- Email: customerservice@orkney.gov.uk
- Orkney Islands website
Perth & Kinross
- Associated card number (First six digits): 633708
- Phone: 01738 475 000
- Email: concessionarytravel@pkc.gov.uk
- Perth & Kinross website
Renfrewshire
- Associated card number (First six digits): 633289
- Phone: 0300 300 0209
- Email: nec@renfrewshire.gov.uk
- Renfrewshire website
Scottish Borders
- Associated card number (First six digits): 633743
- Phone: 0300 100 1800
- Email: customeradvice@scotborders.gov.uk
- Scottish Borders website
Shetland Islands
- Associated card number (First six digits): 633679
- Phone: 01595 744 490
- Email: YouthServices@shetland.gov.uk
- Shetland Islands website
South Ayrshire
- Associated card number (First six digits): 633559
- Phone: 0300 123 0900
- Email: youngscot@south-ayrshire.gov.uk
- South Ayrshire website
South Lanarkshire
- Associated card number (First six digits): 633231
- Phone: 0303 123 1015
- Email: nec@southlanarkshire.gov.uk
- South Lanarkshire website
Stirling
- Associated card number (First six digits): 633739
- Phone: 01786 233 562
- Email: stirlingyoungscot@stirling.gov.uk
- Stirling website
West Dunbartonshire
- Associated card number (First six digits): 633511
- Phone: 01389 738 282
- Email: contact.centre@west-dunbarton.gov.uk
- West Dunbartonshire website
West Lothian
- Associated card number (First six digits): 633285
- Phone: 01506 280 150
- Email: YoungScot@westlothian.gov.uk
- West Lothian website