Reporting misuse of the Concessionary Travel Scheme

The roll-out of smart technology on Scotland’s buses has improved our ability to monitor and manage potential misuse of the Concessionary Travel Scheme.

We have a Counter Fraud Strategy to ensure we have the best practice in place to detect, investigate, deter and prevent any potential fraudulent activity.

Should you have any concerns about misuse of the Concessionary Travel Scheme you can report these to our 24 hour dedicated freephone line 0800 328 5690. 

Alternatively you can contact us directly by emailing concessionarytravel@transport.gov.scot