10-Journey Flexipass Tickets on Smartcard: FOI release

Information regarding Flexipass tickets for use with the ScotRail's Smartcard.

• The first point you asked was when did 10 Journey Flexipass Tickets become available for use with Smartcard?
• What value of travel purchased through Flexipass has subsequently been lost through expiry of Tickets?
• How many complaints have been received from members of the public relating to expiry of Flexipass Tickets?
• In how many cases have ScotRail refunded a portion of the purchase price of a Flexipass ticket to compensate for Expiry of a Flexipass Ticket?