10-Journey Flexipass Tickets on Smartcard: FOI release

Information regarding Flexipass tickets for use with the ScotRail's Smartcard.

  • The first point you asked was when did 10 Journey Flexipass Tickets become available for use with Smartcard?
  • What value of travel purchased through Flexipass has subsequently been lost through expiry of Tickets?
  • How many complaints have been received from members of the public relating to expiry of Flexipass Tickets?
  • In how many cases have ScotRail refunded a portion of the purchase price of a Flexipass ticket to compensate for Expiry of a Flexipass Ticket?

Full response and associated documentation available at:

Published Date 2 May 2018 Subject Mode of transport