Caledonian Sleeper franchise customer satisfaction targets: FOI release

You asked if:

Any of the measures highlighted in our previous correspondence (https://www.gov.scot/publications/foi-20-00064/) (such as rolling stock issues or changes to methodology) altered the franchise benchmarks or if these were still in place.

Full response and associated documentation available at:

Scottish Government
Published Date 10 Mar 2020 Subject Mode of transport Topic