National Entitlement Card and Young Persons Free Bus Travel Scheme statistics: FOI release

Information requested

1. Number of applications for a new youth National entitlement card for free travel.

2. Number of approved applications on first attempt.

3. Average number of attempts for an application to be approved.

4. Average time from an application being submitted to approved.

5. Average help desk response times in relation to the applications.

6. Number of complaints received in relation to the NEC scheme.

Full response and associated documentation available at:

Published Date 23 Mar 2022 Subject Mode of transport Topic