Scotrail smart ticketing, ticketing costs, commute times and passenger journeys: FOI release

  1. A description of ScotRail’s smart ticketing scheme including when it was first implemented and what changes, if any, were made and when changes, if any were made.
  2. Why did ScotRail choose to adopt a smart ticketing scheme?
  3. What benefits has ScotRail’s smart ticketing scheme provided?
  4. Cost of Smart implementation, ScotRail’s operating ticketing costs, average daily commute time and number of commuters on ScotRail trains. 
  5. How many people have ridden on ScotRail trains in the past decade broken down by year?  

Full response and associated documentation available at:

Published Date 7 Dec 2018 Subject Mode of transport