Train cancellations and delays between Stepps and Glasgow Queen Street: FOI release
1. Recorded instances of train cancellations and delays occurring between Glasgow Queen Street and Stepps;
2. Definition of a delay within the Franchise Agreement; and
3. What level of disruption to customers as a result of continuous cancellations and delays is required to be reached in order for financial penalties being applied to the operator by the regulator.
Full response and associated documentation available at: