Transport Scotland correspondence statistics logged between 1st April 2020 and 31st March 2021: FOI release

Information requested

The total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:

• Data protection requests (including subject access requests and other data subject requests made possible under GDPR)
• Freedom of Information and Environmental Information Regulations
  Complaints
• Ministerial Correspondence (questions from MPs made on behalf of their constituents)
• Parliamentary Questions (questions raised in parliament requiring information from you)
• Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked