Ministerial statement on latest NRPS results
Transport Minister Humza Yousaf said:
“This latest increase in overall passenger satisfaction, when compared with Spring 2016, are welcome to both me and to passengers. These results are evidence the actions implemented through ScotRail’s Performance Improvement Plan, which was in place during the survey period, have been reflected in customer opinion.
“This is a good example of Transport Scotland working with the ScotRail Alliance to drive up performance for passengers and we expect this to continue moving forward While Scotland’s railways compare well with the rest of other UK operators, it is important ScotRail not only meets customer expectations but also strives to deliver improved services, trains and facilities across Scotland.
“I am particularly pleased to note a significant increase with passengers overall satisfaction with how well Scotrail deals with delays.”