Scotland Transerv going extra mile for Glasgow 2014

Scotland TranServ, on behalf of Transport Scotland is strengthening the Trunk Road Incident Support Service (TRISS) provision of patrols and support for drivers who get into difficulties.

With over 60,000 Park & Ride spaces being provided for spectators, drivers can expect a significant increase in extra road users during the Commonwealth Games as spectators and the travelling public make their way into and around the city. In response to this, the TRISS team has added a further 14 operatives to its team, to cover extended working hours and wider operating areas in preparation with heightened demand for assistance.

Enhanced services will include:

  • Team increased from 8 to 22 operatives.
  • Extended working hours from 06:00 to 24:00 (normally 06:00 to 19:00).
  • Additional patrols covering Glasgow ‘box’, Central Belt and M74.
  • Dedicated resources available 24/7 to provide support in the network. 64 operatives will be available to be deployed as required.
  • Additional support in the network control centre throughout the day.

Transport Minister Keith Brown said: "All motorists, whether local drivers or Games spectators, can be confident that increased numbers on the road network during Glasgow 2014 will not affect their access to assistance should the need arise. Enhancing TRISS resources means those who experience car difficulties can depend on a robust support service, particularly for visitors to Glasgow who may be unfamiliar with Scottish roads."

Russell Rennie, Scotland TranServ's Contract Director, said: “Scotland TranServ has been working hard on behalf of Transport Scotland to create a good first impression on visitors to Glasgow and South West Scotland during this most important of tourist seasons. Through the first year of the trunk roads contract we’ve been bringing the network back up to scratch. We’re delivering tangible, long-term benefits to help leave a lasting legacy of a quality trunk roads network for our customers – Scotland’s motoring public.”

Drivers can access live journey information for the Games via the @GamesTravel2014 Twitter feed, Traveline Scotland App and the Games Travel Radio service.

The official Glasgow 2014 website also provides key venue travel information for visitors and spectators.

Notes to editors

Scotland TranServ, commenced the fourth generation contract on 1 April 2013 and provides roads maintenance services on behalf of Transport Scotland to 22 routes across south west Scotland spanning over 600km of motorways and other designated trunk road routes; including Erskine and Kingston Bridges.

Since the contract began in April 2013, the TRISS teams have helped out at more than 9000 incidents, attending over 98% within 20 minutes.

Scotland Transerv employs over 300 staff located at its head office in Polmadie, Glasgow and five depots across Ayr and Dumfries and Galloway.

Scotland TranServ is a joint venture which brings together the expertise of Balfour Beatty and Mouchel; two of the UK’s leading providers of management and maintenance services of roads and bridges.

Published 13 Jul 2014