Annex 2: Data supporting charts used in the report

Table 14: How frequently do you use NIFS services?

Respondent type

5-7 times a week

2-4 times a week

Once a week

Once every other week

Once a month

Seasonal (Summer period)

Occasion-ally

Other

Total

NIFS network resident – Orkney

1

1

2

9

55

11

153

20

252

Percentage

0%

0%

1%

4%

22%

4%

61%

8%

No Data

NIFS network resident – Shetland

1

8

3

6

90

24

455

133

720

Percentage

0%

1%

0%

1%

13%

3%

63%

18%

No Data

All other individual respondents

1

0

0

2

5

9

55

22

94

Percentage

1%

0%

0%

2%

5%

10%

59%

23%

No Data

Total individuals

3

9

5

17

150

44

663

175

1066

% of individuals

0%

1%

0%

2%

14%

4%

62%

16%

No Data
Table 15: How old are you?
Respondent type 16 to 18 19 to 21 22 to 34 35 to 44 45 to 54 55 to 64 65 to 74 over 75 or over Prefer not to say Total
NIFS network resident - Orkney 1 0 25 47 56 65 47 11 5 257
Percentage 0% 0% 10% 18% 22% 25% 18% 4% 2% No data
NIFS network resident - Shetland 4 8 91 126 156 186 110 41 12 734
Percentage 1% 1% 12% 17% 21% 25% 15% 6% 2% No Data
All other individual respondents 0 0 13 20 19 18 23 5 1 99
Percentage 0% 0% 13% 20% 19% 18% 23% 5% 1% No Data
Total individuals 5 8 129 193 231 269 180 57 18 1090
% of individuals 0% 1% 12% 18% 21% 25% 17% 5% 2% No Data
Table 16: How satisfied are you with the public transport (bus/rail) to or from the NIFS terminals? (i) Aberdeen
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 65 53 30 5 4 157 52 21 230
Individuals Percentage 41% 34% 19% 3% 3% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 178 212 149 29 19 587 62 37 686
Individuals Percentage 30% 36% 25% 5% 3% No Data 0 0 No Data
Individuals All other individual respondents 20 25 12 5 3 65 9 13 87
Individuals Percentage 31% 38% 18% 8% 5% No Data 0 0 No Data
Individuals Total individuals answering 263 290 191 39 26 809 123 71 1003
Individuals % of individuals answering 33% 36% 24% 5% 3% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 1 0 0 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 0 0 0 0 2 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 1 1 0 0 2 0 0 2
Organisations Total organisations answering 0 1 3 0 0 4 1 2 7
Organisations % of organisations answering 0% 25% 75% 0% 0% No Data 0 0 No Data
Total All respondents answering 263 291 194 39 26 813 124 73 1010
Total % of all respondents answering 32% 36% 24% 5% 3% No Data 0 0 No Data
Table 17: How satisfied are you with the public transport (bus/rail) to or from the NIFS terminals? (ii) Lerwick
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 4 9 20 1 3 37 78 88 203
Individuals Percentage 11% 24% 54% 3% 8% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 60 109 188 67 58 482 109 82 673
Individuals Percentage 12% 23% 39% 14% 12% No Data 0 0 No Data
Individuals All other individual respondents 8 16 14 6 5 49 20 15 84
Individuals Percentage 16% 33% 29% 12% 10% No Data 0 0 No Data
Individuals Total individuals answering 72 134 222 74 66 568 207 185 960
Individuals % of individuals answering 13% 24% 39% 13% 12% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 1 0 0 0 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 0 0 0 1 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 0 0 1 0 1 0 1 2
Organisations Total organisations answering 0 1 1 1 0 3 2 2 7
Organisations % of organisations answering 0% 33% 33% 33% 0% No Data 0 0 No Data
Total All respondents answering 72 135 223 75 66 571 209 187 967
Total % of all respondents answering 13% 24% 39% 13% 12% No Data 0 0 No Data
Table 18: How satisfied are you with the public transport (bus/rail) to or from the NIFS terminals? (iii) Kirkwall Hatston
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 17 50 44 22 10 143 58 27 228
Individuals Percentage 12% 35% 31% 15% 7% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 18 40 69 22 8 157 210 234 601
Individuals Percentage 11% 25% 44% 14% 5% No Data 0 0 No Data
Individuals All other individual respondents 6 6 3 3 18 27 31 76
Individuals Percentage 0% 33% 33% 17% 17% No Data 0 0 No Data
Individuals Total individuals answering 35 96 119 47 21 318 295 292 905
Individuals % of individuals answering 11% 30% 37% 15% 7% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 1 0 0 0 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 0 0 0 1 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 1 0 0 0 1 2 0 0 2
Organisations Total organisations answering 1 1 1 0 1 4 2 1 7
Organisations % of organisations answering 25% 25% 25% 0% 25% No Data 0 0 No Data
Total All respondents answering 36 97 120 47 22 322 297 293 912
Total % of all respondents answering 11% 30% 37% 15% 7% No Data 0 0 No Data
Table 19: How satisfied are you with the public transport (bus/rail) to or from the NIFS terminals? (iv) Scrabster
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 9 26 30 47 56 168 47 14 229
Individuals Percentage 5% 15% 18% 28% 33% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 4 14 36 9 4 67 222 302 591
Individuals Percentage 6% 21% 54% 13% 6% No Data 0 0 No Data
Individuals All other individual respondents 2 3 7 5 6 23 25 30 78
Individuals Percentage 9% 13% 30% 22% 26% No Data 0 0 No Data
Individuals Total individuals answering 15 43 73 61 66 258 294 346 898
Individuals % of individuals answering 6% 17% 28% 24% 26% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 0 0 0 0 0 1 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 1 0 1 0 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 0 0 1 0 1 1 0 2
Organisations Total organisations answering 0 0 1 2 0 3 2 2 7
Organisations % of organisations answering 0% 0% 33% 67% 0% No Data 0 0 No Data
Total All respondents answering 15 43 74 63 66 261 296 348 905
Total % of all respondents answering 6% 16% 28% 24% 25% No Data 0 0 No Data
Table 20: How satisfied are you with the public transport (bus/rail) to or from the NIFS terminals? (v) Stromness
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 20 77 39 10 9 155 53 18 226
Individuals Percentage 13% 50% 25% 6% 6% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 9 23 39 5 2 78 217 297 592
Individuals Percentage 12% 29% 50% 6% 3% No Data 0 0 No Data
Individuals All other individual respondents 3 6 7 2 2 20 26 31 77
Individuals Percentage 15% 30% 35% 10% 10% No Data 0 0 No Data
Individuals Total individuals answering 32 106 85 17 13 253 296 346 895
Individuals % of individuals answering 13% 42% 34% 7% 5% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 0 0 0 0 0 1 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 1 0 0 0 1 0 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 1 0 0 0 0 1 1 0 2
Organisations Total organisations answering 1 1 1 0 0 3 2 2 7
Organisations % of organisations answering 33% 33% 33% 0% 0% No Data 0 0 No Data
Total All respondents answering 33 107 86 17 13 256 298 348 902
Total % of all respondents answering 13% 42% 34% 7% 5% No Data 0 0 No Data
Table 21: How satisfied are you with the active travel infrastructure to or from the NIFS terminals? (i) Aberdeen
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 46 44 35 8 4 137 60 21 218
Individuals Percentage 34% 32% 26% 6% 3% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 128 200 151 31 16 526 108 36 670
Individuals Percentage 24% 38% 29% 6% 3% No Data 0 0 No Data
Individuals All other individual respondents 18 16 13 4 3 54 20 10 84
Individuals Percentage 33% 30% 24% 7% 6% No Data 0 0 No Data
Individuals Total individuals answering 192 260 199 43 23 717 188 67 972
Individuals % of individuals answering 27% 36% 28% 6% 3% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 10 0 1
Organisations Freight company or representative body 0 0 0 0 1 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 0 0 0 1 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 1 1 0 0 0 2 0 0 2
Organisations Total organisations answering 1 1 1 0 1 4 2 1 7
Organisations % of organisations answering 25% 25% 25% 0% 25% No Data 0 0 No Data
Total All respondents answering 193 261 200 43 24 721 190 68 979
Total % of all respondents answering 27% 36% 28% 6% 3% No Data 0 0 No Data
Table 22: How satisfied are you with the active travel infrastructure to or from the NIFS terminals? (ii) Lerwick
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 15 23 25 1 64 72 68 204
Individuals Percentage 23% 36% 39% 0% 2% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 108 176 183 33 20 520 95 44 659
Individuals Percentage 21% 34% 35% 6% 4% No Data 0 0 No Data
Individuals All other individual respondents 12 15 13 3 2 45 22 15 82
Individuals Percentage 27% 33% 29% 7% 4% No Data 0 0 No Data
Individuals Total individuals answering 135 214 221 36 23 629 189 127 945
Individuals % of individuals answering 21% 34% 35% 6% 4% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 1 0 0 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 0 0 0 0 1 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 1 0 1 0 2 0 0 2
Organisations Total organisations answering 0 1 2 1 0 4 2 1 7
Organisations % of organisations answering 0% 25% 50% 25% 0% No Data 0 0 No Data
Total All respondents answering 135 215 223 37 23 633 191 128 952
Total % of all respondents answering 21% 34% 35% 6% 4% No Data 0 0 No Data
Table 23: How satisfied are you with the active travel infrastructure to or from the NIFS terminals? (iii) Kirkwall Hatston
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 15 35 51 29 16 146 53 17 216
Individuals Percentage 10% 24% 35% 20% 11% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 25 23 64 26 14 152 224 208 584
Individuals Percentage 16% 15% 42% 17% 9% No Data 0 0 No Data
Individuals All other individual respondents 1 5 5 2 5 18 29 28 75
Individuals Percentage 6% 28% 28% 11% 28% No Data 0 0 No Data
Individuals Total individuals answering 41 63 120 57 35 316 306 253 875
Individuals % of individuals answering 13% 20% 38% 18% 11% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 1 0 0 1 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 1 0 0 0 1 0 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 0 0 0 1 1 0 1 2
Organisations Total organisations answering 0 1 2 0 1 4 1 2 7
Organisations % of organisations answering 0% 25% 50% 0% 25% No Data 0 0 No Data
Total All respondents answering 41 64 122 57 36 320 307 255 882
Total % of all respondents answering 13% 20% 38% 18% 11% No Data 0 0 No Data
Table 24: How satisfied are you with the active travel infrastructure to or from the NIFS terminals? (iv) Scrabster
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 17 20 50 29 25 141 60 16 217
Individuals Percentage 12% 14% 35% 21% 18% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 8 10 49 4 3 74 230 275 579
Individuals Percentage 11% 14% 66% 5% 4% No Data 0 0 No Data
Individuals All other individual respondents 3 3 6 3 3 18 30 28 76
Individuals Percentage 17% 17% 33% 17% 17% No Data 0 0 No Data
Individuals Total individuals answering 28 33 105 36 31 233 320 319 872
Individuals % of individuals answering 12% 14% 45% 15% 13% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 0 0 0 0 0 1 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 1 0 0 1 0 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 0 0 0 0 0 0 2 2
Organisations Total organisations answering 0 0 2 0 0 2 1 4 7
Organisations % of organisations answering 0% 0% 100% 0% 0% No Data 0 0 No Data
Total All respondents answering 28 33 107 36 31 235 321 323 879
Total % of all respondents answering 12% 14% 46% 15% 13% No Data 0 0 No Data
Table 25: How satisfied are you with the active travel infrastructure to or from the NIFS terminals? (v) Stromness
Type Respondent group Very satisfied Fairly satisfied Neither Fairly dis-satisfied Very dis-satisfied Sub total Don't know Not used this route Grand total
Individuals NIFS network resident - Orkney 45 56 38 5 4 148 53 15 216
Individuals Percentage 30% 38% 26% 3% 3% No Data 0 0 No Data
Individuals NIFS network resident - Shetland 12 15 44 5 2 78 231 268 577
Individuals Percentage 15% 19% 56% 6% 3% No Data 0 0 No Data
Individuals All other individual respondents 3 6 7 1 17 30 28 75
Individuals Percentage 18% 35% 41% 0% 6% No Data 0 0 No Data
Individuals Total individuals answering 60 77 89 10 7 243 314 311 868
Individuals % of individuals answering 25% 32% 37% 4% 3% No Data 0 0 No Data
Organisations Farming or land management organisation 0 0 0 0 0 0 1 0 1
Organisations Freight company or representative body 0 0 0 0 0 0 0 1 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 0 0 1 0 0 1 0 1 2
Organisations Port/harbour authority 0 0 1 0 0 1 0 0 1
Organisations Public body 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 0 0 0 0 0 0 0 2 2
Organisations Total organisations answering 0 0 2 0 0 2 1 4 7
Organisations % of organisations answering 0% 0% 100% 0% 0% No Data 0 0 No Data
Total All respondents answering 60 77 91 10 7 245 315 315 875
Total % of all respondents answering 24% 31% 37% 4% 3% No Data 0 0 No Data

Looking at the list below, what would you consider to be the top 3 priorities for the next NIFS contract?

Key to priority codes

  • A: Reliability:
  • A1: reliability is priority 1
  • A2: reliability is priority 2
  • A3: reliability is priority 3
  • B: Punctuality:
  • B1: punctuality is priority 1
  • B2: punctuality is priority 2
  • B3: punctuality is priority 3
  • C: Quality of on-board catering:
  • C1: Quality of on-board catering is priority 1
  • C2: Quality of on-board catering is priority 2
  • C3: Quality of on-board catering is priority 3
  • D: Quality of on-board accommodation:
  • D1: Quality of on-board accommodation is priority 1
  • D2: Quality of on-board accommodation is priority 2
  • D3: Quality of on-board accommodation is priority 3
  • E: Ease of changing a booking:
  • E1: Ease of changing a booking is priority 1
  • E2: Ease of changing a booking is priority 2
  • E3: Ease of changing a booking is priority 3
  • F: Ease of making a booking:
  • F1: Ease of making a booking is priority 1
  • F2: Ease of making a booking is priority 2
  • F3: Ease of making a booking is priority 3
  • G: Customer service by staff on-board:
  • G1: Customer service by staff on-board is priority 1
  • G2: Customer service by staff on-board is priority 2
  • G3: Customer service by staff on board is priority 3
  • H: Customer service by staff in ferry terminals:
  • H1: Customer service by staff in ferry terminals is priority 1
  • H2: Customer service by staff in ferry terminals is priority 2
  • H3: Customer service by staff in ferry terminals is priority 3
  • I: Signage at and en route to ferry terminal:
  • I1: Signage at and en route to ferry terminal is priority 1
  • I2: Signage at and en route to ferry terminal is priority 2
  • I3: Signage at and en route to ferry terminal is priority 3
  • J: Other:
  • J1: Other idea is priority 1
  • J2: Other idea is priority 2
  • J3: Other idea is priority 3
  • N/A: Not applicable
Table 26: Looking at the list below, what would you consider to be the top 3 priorities for the next NIFS contract?
Type Respondent group A1 A2 A3 B1 B2 B3 C1 C2 C3 D1 D2 D3 E1 E2 E3
Individuals NIFS network resident - Orkney 130 49 20 3 66 30 4 13 23 53 47 34 3 16 47
Individuals NIFS network resident - Shetland 231 177 100 3 65 78 11 48 67 290 192 102 10 50 77
Individuals All other individual respondents 48 18 9 0 17 7 0 3 8 25 23 16 3 5 8
Organisations Farming or land management organisation 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1
Organisations Freight company or representative body 2 0 0 0 2 0 0 0 0 0 0 0 0 0 0
Organisations Local authority or transport partnership 3 0 0 1 0 1 0 0 0 0 0 0 0 0 0
Organisations Other business or representative body 1 1 0 1 0 1 0 0 1 1 1 0 0 0 0
Organisations Port/harbour authority 2 0 0 0 1 0 0 0 0 0 0 0 0 0 0
Organisations Public body 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0
Organisations Trade union 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Organisations Voluntary sector organisation 1 1 0 0 0 1 0 0 0 1 1 0 0 0 0
Total All respondents 419 247 129 8 151 119 15 64 99 370 264 152 16 71 133
Total All respondents - combined ranking as one of top three priorities 795 N/A N/A 278 N/A N/A 178 N/A N/A 786 N/A N/A 220 N/A N/A
Individuals NIFS network resident - Orkney 4 23 35 2 4 10 0 5 6 0 0 2 43 10 18
Individuals NIFS network resident - Shetland 60 75 106 2 14 40 0 2 11 0 2 3 100 54 62
Individuals All other individual respondents 4 15 22 0 0 4 0 0 1 0 1 1 13 8 11
Organisations Farming or land management organisation 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0
Organisations Freight company or representative body 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1
Organisations Local authority or transport partnership 0 0 0 0 0 0 0 0 0 0 0 0 0 2 1
Organisations Other business or representative body 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1
Organisations Port/harbour authority 0 0 1 0 0 0 0 0 0 0 0 1 0 1 0
Organisations Public body 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0
Organisations Trade union 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0
Organisations Voluntary sector organisation 0 1 0 0 0 0 0 0 1 0 0 0 1 0 1
Total All respondents 68 114 164 4 18 54 0 7 20 0 3 7 160 76 95
Total All respondents - combined ranking as one of top three priorities 346 N/A N/A 76 N/A N/A 27 N/A N/A 10 N/A N/A 331 N/A N/A