2 Non User Survey

Borders Railway Year 2 - Survey of users and non-users - February 2018

2 Non User Survey

Response Rate

A total of 250 respondents took part in the Non-User and Infrequent User Survey. Of these, 64% (n=161) were resident in Midlothian and 36% (n=89) were resident in the Scottish Borders. Of the 250 respondents to the survey, 39% (n=97) had never used the Borders Railway, 18% (n=44) had used the service on one occasion and 44% (n=109) had used the service up to five times since it opened.

Reasons for not Using the Service More Frequently

The figure below shows the reasons respondents provided for not using the railway more frequently. Overall, the most common response was the ‘car is more convenient’ with 72% (n=181) of respondents citing this as a reason for their limited use. Other common responses included, ‘the bus is cheaper’ (46%, n=115), ‘the bus is more convenient’ (43%, n=108), ‘the cost of train fares’ (38%, n=95) and ‘bus connections to the station being inconvenient (31%, n=77).

Figure 1.1: Reasons for not using the Borders Railway more frequently by geography

Figure 1.1: Reasons for not using the Borders Railway more frequently by geography

Key Point:
Overall, the most common reason given by respondents for not using the Borders Railway service more frequently was the ‘car is more convenient’. Other common responses included, ‘the lower cost of bus services’, ‘the greater convenience provided by bus options’ and ‘the cost of train fares’.