When should communities and stakeholders be engaged?

In addition to any primary research and stakeholder engagement undertaken as part of the CNA, there are two gateway points in the CNA at which communities and stakeholders should be engaged – at the end of:

• Step 4, to confirm that the understanding of the current operational situation and community needs are well understood.
• Step 6, to present the options / proposed next steps and seek feedback from communities.

The type and scale of engagement should be proportionate and agreed with Transport Scotland for each CNA, but could take the form of:

• Face-to-face public drop-in sessions.
• One-to-one stakeholder interviews.
• Online engagement using a platform such as ArcStory Map, with an embedded survey.