Concessionary Travel - Customer Feedback Research Year Two Report

LIST OF FIGURES AND TABLES

Table 3.1: Local authority and cardholder type response profile

Figure 3.2: Type of card held by respondents

Table 3.3: Location and characteristics of focus groups

Table 4.1: Source of awareness of the scheme

Figure 4.2: Ease of obtaining information

Table 5.1: Reasons for not using card to travel by bus

Table 5.2: Other uses of the National Entitlement Card

Figure 5.3: Problems experienced when travelling by bus

Figure 5.4: Overall satisfaction with bus travel

Figure 5.5: Overall satisfaction with the concessionary travel card scheme

Figure 6.1: Reason for travelling when using the card

Table 6.2: Type of additional journeys made

Figure 6.3: Extent to which additional journeys are made due to scheme

Figure 6.4: Frequency of travel

Table 6.5: Normal distance travelled when using the card by transport area

Table 7.1: Most important aspects of having the NEC

Table 7.2: Reasons why having the NEC helps physical health

Table 7.3: Reasons why having the NEC helps mental wellbeing