Concessionary Travel - Customer Feedback Research Year Two Report


We would like to thank all of the people who took the time to take part in this study. Everyone contributed in an enthusiastic, open and honest way, giving us a real insight into the attitudes and experiences of users of the Scotland-wide Free Bus Travel for Older and Disabled People.

We would also like to thank the wide range of organisations, groups and individuals that helped us to make links with Concessionary Travel Card holders across the country.

Finally, the Research Advisory Group for the study provided us with valuable advice, support and expertise. Thank you.