Bus Passenger Survey and National Rail Passenger Survey

Other than the Scottish Household Survey, the two main sources for the outcome indicators are the Bus Passenger Survey, and the National Rail Passenger Survey, both undertaken by Transport Focus.

The Bus Passenger Survey ran annually across GB until it paused in 2019 due to the COVID-19 pandemic. However, only surveys in even years had full coverage of Scotland. As such, the 2016 and 2018 data presented within this report represent the most up to date data points.

Transport Focus launched a new bus passenger survey – Your Bus Journey – in 2023. Data from this will be used to inform the Accessible Travel Framework Indicators in future.

The biannual National Rail Passenger Survey stopped in 2020 due to the COVID-19 pandemic. As such, the data presented in this report is the most recent available. A new GB wide rail Customer Experience Survey is being developed by the Rail Delivery Group and the Department for Transport. It is planned that Scotland will be included in the survey, and envisaged that this data will also be used to inform the Accessible Travel Framework Indicators.

The analysis used in this publication was kindly provided by Transport Focus and is replicable using the Transport Focus Data Hub. The Data Hub also enables analysis of further variables.