Key findings
In 2024, travel levels for disabled people returned to pre‑pandemic levels
In 2024, the average number of trips per day for disabled adults was 1.61, up from 1.39 in 2023. The average for non-disabled adults was 2.08.
Disabled people were less likely to feel safe and secure on buses and trains in the evening than non-disabled people.
In 2023-24, the percentage of disabled people who felt safe and secure on buses during the evening was lower than for non-disabled people (53% vs 74%).
This was also the case on trains in the evening with 63% of disabled people feeling safe and secure compared to 81% of non-disabled people.
Satisfaction with public transport has risen since 2022, but remains lower for disabled people than non‑disabled people.
Satisfaction fell between 2019 and 2022, but has partly recovered. In 2024, disabled people’s satisfaction remained lower than that of non‑disabled people (60% vs 65% satisfied).