Discussion and recommendations

It is proposed that this report’s recommendations be considered and reflected upon in preparation for Transport Scotland’s future delivery plan.

Where possible, it is the report’s aim that recommendations be taken forward and used in consultation exercises, discussions, and developed further into action plans, moving the ATF’s evaluation, monitoring and delivery into its next phase.

These recommendations are based on the testimonial data of disabled people recently gathered, and also reflects on the positive systems of reporting and monitoring which have already been implemented, and on how these can be learned from and upheld for adaptive moving forward into this next phase of the ATF’s lifespan.

It is important to note that the recommendations included within this report should be carried out throughout the remainder of the ATF’s lifespan and potentially continued beyond into the development of a new strategy or framework from 2026 onwards.

It is also important to note these recommendations are not presented in order of priority.

Recommendation 1: Evaluation and monitoring

It is proposed that Transport Scotland re-assess the existing data collection points put forward by the ATF in 2016.

Furthermore, it is proposed that Transport Scotland will ensure that data collection points for passenger experiences of disabled people using transport services in Scotland are still effective and collecting relevant and specific information which correlates with the priorities and work packages being currently pursued. This is in order that the collected data may be used to monitor progress in these areas and continue to be viable monitors as originally intended when the ATF was published.

The questions asked in the National Passenger Surveys should directly relate to indicators of progress put in place to monitor the development of priority areas pertaining to the ATF. This is something which this report has found to not always be upheld, with some of the original monitoring questions not being asked consistently each year, or not being asked in each region. As evidenced by the research in this report, the questions collected do not always correlate to a specific indicator of progress.

It is suggested that data gathered to monitor and measure this could come via apps, including having a section where disabled users can rate each experience. Data gathered could monitor the users’ experience of their use of the assistance service.

Recommendation

It is recommended that Transport Scotland and other key stakeholders work with Transport Focus to ensure that when data is collected, there is a separation of data so that it can be used as an effective measure of satisfaction/progress, and to ensure that questions asked for passenger surveys correlate to agreed indicators set out in the ATF and future delivery plans.

Recommendation 2: Accessible Travel Regional Action Forum Events

Regional engagement exercises, and feedback opportunities are vital to implementing progress with the ATF’s goals and upholding the frameworks ethos and vision.

The regional events summarised in the Accessible Travel Engagement Event 2016 report, are noted as a component of qualitative data gathering and a way of monitoring impact over time to individual regions.

Providing a follow-up to these events and gathering current feedback in order to do a comparative analysis with the 2016 event series will be vital in order to assess long-term impacts of the ATF in regions across Scotland.

Recommendation

It is recommended to follow up from the ‘Accessible Travel Regional Action Forum Events’ and undertake a series of consultation events across different regions in Scotland throughout the remaining lifespan of the current framework and that the comparative data be used in the final progress report at the end of the framework’s lifespan.

This would be a beneficial and generative way of monitoring how priority areas pursued by Transport Scotland and other key stakeholders have impacted individuals across different regions of Scotland and in assessing how effective they have been.

Recommendation 3: Best Practice Guidance Research Project.

It is proposed that Transport Scotland utilise existing channels of data collection and, working with these channels, to gather case study examples of best practice. This research project would similarly need to encompass data collection points with transport providers, gathering examples of best practice in implementing training.

This research project could culminate in a best practice guidance document, training programme, or series of resources, which could be used as a generic resource to support transport providers to deliver consistent, monitored, training for their staff.

A charter of best practice of training is an identified action within the original ATF, and this project could work towards progress in this area.

Recommendation

It is recommended to develop a project to gather specific best practice guidance and case studies of arising issues. This recommendation also intersects with gathering other priorities arising in bus, rail, and taxi staff training.

Recommendation 4: Travel Experience Survey

It is proposed that Transport Scotland – along with key stakeholders and supported by transport providers – should investigate a biennial (every 2 years) travel experience survey for disabled people in Scotland, to publicise and raise the awareness of the survey in order to increase response rates.

As stated in the ATF, the two main processes of engagement for a transport experience survey would be:

Results from bi-annual surveys open to all disabled people.
Results from a longitudinal survey with a panel of disabled people.

The original annual ATF survey was discontinued in 2018, and it is suggested that a version of this survey be recommenced.

Example questions for an annual or biennial travel experience survey could include:

How did you access this information?
How did you find the experience of accessing this information?
How confident were you when embarking on this journey?
How confident do you feel to plan another journey?

Recommendation

It is recommended that the implementation of progress indicators which measure improvements in this area become a priority for inclusion in the travel experience survey proposed - or included as poll questions to those with lived experience.

Recommendation 5: Equal distribution of priorities across all six areas of the ATF

It is proposed that Transport Scotland’s future delivery plans should distribute priorities and actions equally across all six areas of the ATF.

Considering this alongside the annual delivery plan priorities identified and worked on so far within its lifespan, it is recommended that alongside taking priorities forward, which focuses on the implementation of practical changes, it needs to balance these priorities with an equal weight with the consultation priorities ensuring that there is an event dispersal of resources across all three themes and six areas in the framework.

This report finds that Area 3 and Area 4 of the ATF have been prioritised in the first few years of the framework’s lifespan, as we can see many priorities and work streams focusing on those areas.

While this has yielded some positive and impactful change across the span of the framework it is recommended that in order to uphold and work towards all key outcomes, Transport Scotland prioritise work across all six ATF Areas.

An example of this structure would encompass:

a high-level priority, which would intersect key areas of the ATF and;
actions within that priority would then reflect a specific mode of transport.

In this way progress can be marked towards each area of the ATF.

Within the original work stream documents, each work stream was related back to one or two of the six areas of the framework. This was a simple and efficient way to show the direct connections between the priorities/actions and the over-arching areas of the framework.

Report findings would indicate that by carrying forward at least one priority action in each of the six areas there would be a more consistent, interconnected and potentially effective delivery of priorities leading to greater progress and satisfaction rates.

Recommendation

It is recommended that this be re-introduced and that all priorities be assigned to a specific area of the framework, so that it is clear and easy to assess whether all components of the framework are being carried forward.

Recommendation 6: Continuation of the Disability and Transport Household Survey

It is recognised that the Disability and Transport Household Survey report has been vital to the completion of this research project and the drafting of this report.

It has been an important step to having relevant and up to date information about travel experiences for disabled people in Scotland and it is recommended that this becomes an annual or bi-annual published report.

By continuing to collect data (annually or biennially), it will become easier to track positive trends and impacts, specifically analysing these in relation to some of the goals within the more recent National Transport Strategy, the move from cars to public transport and the increased number of people making journeys by walking and wheeling.

National Transport Strategy 2

A key outcome of this would be that Transport Scotland, alongside other key stakeholders would have regular data, which shows the impact of changes to accessible travel in Scotland and how these changes are affecting disabled people’s experiences of travel.

Gathering this data annually will also be vital to monitor - not only for parts of the framework and its work packages - but to also charter the wider changes and trends in accessible travel experiences in Scotland. For example:

Asking how up to date the timetables they use are?
Have they recently used station support, and if yes how was this experience?
Do passengers feel confident and safe using transport regularly?

Recommendation

It is recommended that some iteration of this annual/biennial survey is carried out, with specifically correlated questions which include monitoring for the priorities which will be carried forward in future delivery plans published by Transport Scotland.

It is further recommended that specific measures be put in place in the next Disability and Transport survey to ensure that specific indicators are created and implemented relating to their priorities.

Recommendation 7: Collate and maintain a comprehensive archive of the ATF and related work.

As a component of the outcome of this project, provision must be made to adequately store the data collected and reported upon. It is also important to ensure that project plans, reports on ATF work packages, and documents from the history of the ATF are publicly available.

One solution to this may be to house this information on the current Accessible Travel Hub, and have this be a continually updated, living archive and resource of information pertaining to ATF actions.

If a comprehensive archive and system of reporting could be implemented - alongside key indicators assigned and adhered to - it would allow for an ease of updating data and reporting on progress on an annual/biennial basis. This would support the formative reporting and progress updates, which will be necessarily required as the ATF lifespan comes to a close in 2026.

It is fundamental to the overall success of the ATF project that the ATF outcomes and ATF-related research is compiled and archived, with the history of how this framework has been planned, managed, delivered, and most importantly experienced by disabled people.

Whilst supporting the final (summative) project evaluation, when the framework is concluded in 2026, it may also support and inform preparatory work being undertaken to work on the format and focus for the next iteration of the frameworks.

It is recognised that the retention and archiving of many of these reporting documents and system management processes would appear to have been negatively impacted by the Covid-19 pandemic and additional internal factors within Transport Scotland – particularly the turnover of staff.

Through individual interviews, some of the early ATF driver maps and monitoring documents have been located and utilised within this report. However, it may be beneficial for further work be conducted to map a complete timeline of planning and reporting document creation.

It is suggested that by locating all 13 work stream driver maps originally created in collaboration with other key stakeholders involved in the Accessible Travel Steering Group, that these could be used as the basis for a reflection on progress made and a guide for moving forward.

Recommendation

A key recommendation is to have a function in place which takes on the clear responsibility of managing and reporting on priority work streams and that this work be integrated within the archival research project.

This recommendation links with work to resolve the lack of data identified during this research. In essence, to prioritise the comprehensive archiving of the activity of the ATF and work achieved to date. This would contribute towards the mitigation of further data gaps.

Recommendation 8: Develop a consistent set of progress indicators

This report proposes that a series of qualitative progress indicators be created as a lived-experience counterpart to the quantitative data already being gathered primarily from external sources. These indicators could be used as a simple metric in order to annually or biennially assess and evaluate the progress of each priority area.

Following this process, similar low-level indicators should be created. These should relate to each of the delivery priority actions which Transport Scotland aim to develop moving forward. This work will be vital to monitoring and upholding the actions and intentions of the ATF.

To make sure that priority actions are clear, and have measurable outcomes attached with specific measurable outcomes for each individual mode outlined, there should be both quantitative indicators of progress (gathered from channels as indicated in the original ATF), and qualitative indicators which employ some of the progress measures as suggested below (See Measures of Progress). Both should be gathered on an annual or biennial basis.

It is recommended that indicators of progress are based on experience metrics gathered from both qualitative and quantitative data, which are based on clear measurable goals which look at incremental improvement.

The progress indicators relating to each priority should also outline where that data is going to be gathered. This is something that can be created collaboratively in conversation with key stakeholders.

Recommendation

It is recommended that one of the focuses moving forward is to develop a series of progress indicators and monitors, which can simply and effectively measure annual work progress as it develops.

It is recommended that these qualitative progress indicators be created as a set of tools which allow for clear evaluation of work undertaken by assessing it in the various components of the qualitative experience-led evaluation.

Recommendation 9: Co-production of future Transport Scotland Delivery Plans

One of the proposals moving forward with the shift in focus for the Transport Scotland future delivery plans – as they now create a new mode of planning which spans until the end of the ATF’s life span – is a series of co-production activities to create progress indicators for the actions within each new priority is recommended.

This report finds that regional engagement is vital, ensuring that not all consultation and co-production opportunities are online and create opportunities for all disabled people to share experiences, feedback and contribute to future planning outcomes.

Policy and strategy makers need to engage with regional issues and perspectives, and information needs to be captured regionally and locally with meaningful engagement and dialogue between those planning and implementing accessible travel policies and those who have lived experience as a disabled person travelling in Scotland.

Recommendation

It is recommended that co-production, consultation, and open dialogue between Transport Scotland, transport providers, and DPOs is conducted throughout the process of putting together the delivery plan, the KPI’s and the process of delivery. The co-production of subsequent delivery plans is vital to the progress and collective points of connection.

Recommendation 10: Series of low-level action plans

The high-level action plan shown in Part 7 of the ATF needs to be prioritised, broken down and assigned for completion. This also needs to be monitored and reviewed regularly to ensure that they are contributing towards the achievement of the vision and outcomes.

As part of the format of the future delivery plan currently being developed, it is proposed that it draws on previous reporting systems and considers creating a workstream plan for identified priorities. This would potentially be a clearer way to report this information and to simply map progress based on in-built indicators. On the basis that this reporting structure was changed in order to develop the new structure of future delivery plans, it is recommended that a new iteration of the previous work stream and driver map format be undertaken.

The production of clear deliverables and low-level action plans should be transparent – with input from DPOs – and elements or summaries of action plans devised should be available to access publicly and inclusively.

Recommendation

It is recommended that those delivering ATF work packages look towards implementing a work stream or driver map planning structure, which is shared with involved stakeholders who support on the delivery of these priorities.

Recommendation 11: Clarity and consistency of language across delivery and project plans pertaining to the ATF

Within the original project documents each work stream was related back to one or two of the six areas of the framework. This was a simple and efficient way to show the direct connections between the priorities, or actions and the over-arching areas of the framework.

Recommendation

It is recommended that this be reinstated and that all priorities be assigned to a specific area of the framework, so that is clear and easy to assess whether all components of the framework are being carried forward.

Recommendation 12: Passenger experience data collected and categorised

It is proposed that Transport Scotland work with transport providers to support their ability to collect their data in a way which separates disabled people and non-disabled people’s experiences, so that individual provider experience surveys can be used as further indicators and measures of progress across various intersecting priorities. These would include:

passenger assistance.
journey planning.
staff training and.
hate crime.

Indicators for all these priorities could be connected to passenger surveys circulated by transport providers. This data needs to be separated into disabled people and non-disabled people user experiences, in order for this data to be used as a satisfaction measure for the ATF and for other work being conducted in this year.

It is proposed that this engagement with transport providers is pursued in the next phase of this project’s development, working with them to develop ways of collecting customer experience data from disabled people.

Recommendation

It is recommended that Transport Scotland work with transport providers to enable them to collect their data in a way which separates disabled people and non-disabled people’s experiences, so that individual provider experience surveys can be used as further indicators and measures of progress across various intersecting priorities.

Recommendation 13: SMART objectives and measures for future delivery plans

Transport Scotland require to make sure that priority actions are clear, and have measurable outcomes attached, with specific measurable outcomes for each of the individual modes outlined.

There should be both quantitative indicators of progress gathered from channels as indicated in the original ATF, and qualitative indicators which employ some of the progress measures as suggested below. Both should be gathered on either an annual or biennial basis.

Recommendation

It is recommended that future delivery plans have a clear set of indicators outlined in the published document.

It is further recommended that the language of the priorities be clear and active and have a goal which can be monitored and assessed as complete if needed.

Recommendation 14: Transport provider survey

It is proposed that Transport Scotland - as the monitoring and evaluating body - in collaboration with stakeholders, conduct an annual/biennial transport provider survey, which gathers data on:

what services are offered/provided?
how training is delivered?
how frequently?
how they provide information for journey planning?
how they provide mechanisms of feedback in a range of inclusive formats?

This would be integral to creating an accurate progress report on each area of the framework as part of the frameworks reporting after the framework is concluded in 2026.

As an extension of this work, transport providers should be supported by Transport Scotland to work closely with DPOs to ensure that their feedback mechanisms such passenger surveys and complaint procedures are available in a variety of inclusive formats and are accessible to all passengers.

As part of the wider recommendation to work towards a transport provider reporting mechanism and bi-annual survey some key indicators for developing this priority could be tracked as part of the survey, for example:

Do operators feel confident in their passenger assistance training, their staff, and their capacity, to advertise and communicate these forms of assistance more widely?
How do staff feel about the training they receive? And the experiences they have providing accessible services/supports to disabled people?

This information would help track the progress of the delivery of disability awareness training across providers. This data would also help disabled people feel more confident in knowing that assistance is available in these spaces and that it is regularly monitored.

The information could be generated via an annual data collection point, for transport providers to provide data on training, staffing, accessibility and inclusion improvements, services, and resources.

All transport operators and support services who conduct customer experience surveys and gather data on disabled people’s experiences should be encouraged to participate. Such an agreed annual data collection system would be of great benefit to annual progress indicators moving forward.

Recommendation

It is recommended that Transport Scotland – as the monitoring and evaluating body – in collaboration with stakeholders, conduct an annual/biennial transport provider survey.

It is further recommended that Transport Scotland and stakeholders engage with transport providers about the best ways to gather up to date information regularly.

Recommendation 15: Annual Reporting on All Projects Which Pertain to the ATF Priorities

All stakeholder organisations financially supported by Transport Scotland should work towards projects which align with the ATF and should report on work undertaken annually and feed this back to Transport Scotland.

Recommendation

It is recommended that some qualitative user experience data is gathered from users of the Thistle Assistance card and other similar stakeholders (i.e., Neatebox).

Recommendation 16: App User Data Gathering

It is proposed that Transport Scotland consider the effective utilisation of ‘apps’ to collect data regarding the passenger/customer experience and satisfaction. This should be considered in conjunction with the potential of data sharing across travel data hubs.

It is proposed that Transport Scotland consider:

how passenger/customer satisfaction could be tracked via passenger assistance apps.
whether this data could be collected after every user experience.
looking at ways of engaging data sharing across data hubs (e.g., Traveline).

Additionally, Transport Scotland should ensure that these surveys are offered and marketed in a range of inclusive communication formats.

Recommendation

It is recommended that Transport Scotland consider the effective utilisation of ‘apps’ to collect data regarding passenger/customer satisfaction, in conjunction with the potential of data sharing across travel data hubs.

Recommendation 17: Timeline of data collection

Consideration should be given to develop a clear timeline which maps all channels of data gathering which feed into Transport Scotland from external stakeholders – who carry out work packages related to the ATF – and all Transport Scotland’s internal data gathering pathways/processes.

This could be a component of the larger evaluation and monitoring recommendation.

Recommendation

Transport Scotland to develop a clear timeline which maps all channels of data gathering which feed into Transport Scotland from external stakeholders, who carry out work packages related to the ATF, and all Transport Scotland’s internal data gathering pathways/processes.

Recommendation 18: Training for members of accessible policy and strategy staff

The report has identified a significant body of opinion from disabled people supporting the development of formalised training and development of staff working within accessible travel.

The training would strengthen staff member’s understanding of a wide spectrum of disabilities - including invisible disabilities: neurodivergence, mental health, anxiety, ADHD, which are vitally important when implementing and delivering accessible travel policies.

Recommendation

It is recommended that all members of staff working within accessible travel receive disability and equality awareness training, specifically from a lived-experience perspective.

Recommendation 19: Prioritise an increase in inclusive communication format options

The provision of inclusive communication formats by Transport Scotland continues to be resolved by the on-going work with an independent DPO to:

provide inclusive formatting of policy documents.
support transport providers to provide inclusive formats for surveys, complaints, timetables.
support the provision of all forms of transport information.

This could be supported further by incentivising transport providers to work with DPOs to:

provide additional inclusive formats.
frequently update these.
ensure that the positioning of documentation in inclusive formats is publicised and made easily accessible.

Recommendation

It is recommended that Transport Scotland include questioning concerning inclusive communication in annual transport provider monitoring (i.e., questions asking what form[s] of inclusive communication the provider offers).

Recommendation 20: The Accessible Travel Hub

It is proposed to continue utilising the current Accessible Travel Hub as a resource and point of contact. This may mitigate many continuing issues raised pertaining to disabled people feeling overwhelmed by:

the quantity of information.
different resources and.
platforms of information.

To achieve this, Transport Scotland should work with transport providers and DPOs to assess the best ways of implementing more up to date information via the Accessible Travel Hub.

Potential indicators of progress could be the travel hub being used more frequently and transport providers offering more up to date information.

A further proposal would be to engage with transport providers regarding the ways in which they provide information and to support transport providers to consider best practices when offering inclusive formats of timetables and other travel information.

By implementing these changes and then monitoring them annually/biennially, it is proposed that an increased level of successful journeys and journey satisfaction would be reflected.

Recommendation

It is recommended to utilise and reinforce the current Accessible Travel Hub as a resource and point of contact.

Recommendation 21: Prioritise bus improvements

Based on progress data we can see that there have been some positive changes in passenger assistance and in the increased satisfaction with the accessibility of rail services for disabled people.

Recommendation

Based on this there are two recommendations:

To support rail provision to continue these accessible services, and clearly signpost and communicate these services to passengers. It would be beneficial to prioritise marketing and clearer communication about rail opportunities and services, incentivising an increased use in existing accessible rail services and travel be considered.

To prioritise developing other transport modes, where crucial issues have been raised - such as bus and taxi, and support with walking and wheeling.

Recommendation 22: Bus progress indicators

It is proposed that annual or biennial training is carried out by transport providers, and that this is reported in an annual or bi-annual update survey. Ideally this would be reported across all bus service providers and bus station operators if this survey is to be repeated.

Recommendation

It is recommended that the annual travel experience survey be used as a way of assessing progress for this priority from the perspective of disabled people.

One way that this could be developed is to bring the main national bus providers together in consultation with disabled people with a variety of different disabilities, to discuss what has worked to date and what more could be done.

Currently, there is a lack of consistency in travel experience - which is particularly evident in bus and rail.

Recommendation 23: Bus staff training

Based on disabled people’s experiences and expressed needs in bus travel recently gathered, it is recommended that Transport Scotland and other key stakeholders develop a staff data gathering exercise.

This could occur in the form of an annual/biennial transport provider survey, potentially combined with a consultation group between bus accessibility teams across different companies to share knowledge and experiences and problem solve arising issues.

Recommendation

It is recommended that Transport Scotland and other key stakeholders develop a staff data gathering exercise and convene a consultation group between bus accessibility teams.

Recommendation 24: Implementation clear pathways research project

‘Clear pathways’ has emerged as a vital part of the ATFs development and a priority issue for the majority of disabled people today. However, this was outside the scope of this project.

It is suggested that specific research into areas of the ATF which have a significant lack of data and progress is conducted in the next phase of this project.

Recommendation

It is recommended to research and explore options for clear pathways work packages and how these can interlink with other issues raised in the ATF and with newly arising priorities.

Recommendation 25: Development of Thistle Assistance

As Thistle Assistance works towards new areas of their project which specifically target ‘wayfinding’ issues, a key objective moving forward may be to set up an active consultation group for disabled people who feed into the usability and the functionality of this app as it is being developed.

The VoyagAR app and online platform, could be a central way to support the addressing of this issue, raised within ‘wayfinding’ and ‘journey planning.

If Thistle Assistance is being taken forward as part of key objectives and actions within future delivery plans, it is recommended that the emphasis be moved away from awareness raising and put specifically into establishing communication, training and evaluation of transport operators and their front-facing staff on their knowledge and awareness of the Thistle Assistance card, and alongside other Passenger Assistance apps and services.

As Thistle Assistance work towards new areas of their project, which specifically target ‘wayfinding’ issues, key objectives in this area moving forward may be to set up an active consultation group for disabled people who feed into the usability and the functionality of this app as it is being developed. It is recommended that Transport Scotland support its development where possible.

Recommendation

It is recommended the continued work packages pertaining to Thistle Assistance be looked at in relation to ‘journey planning’ and ‘wayfinding’.

Recommendation 26: Delivery of passenger assistance services

It is proposed that Transport Scotland and involved stakeholders – including DPOs - work with passenger assistance services to implement training and awareness raising for staff and transport operators.

A clear measure of progress in this regard might be that consistent passenger assistance services are offered across bus and rail. This could be monitored through the annual reporting which transport providers are encouraged to undertake.

Recommendation

It is recommended that Transport Scotland and involved stakeholders – including DPOs - work with passenger assistance services to implement training and awareness raising for staff and transport operators.

Recommendation 27: Taxi and staff training best practice guideline project.

It is recommended that a priority action be to develop a project with DPOs, to gather specific best practice guidance and case studies of arising issues. This recommendation also intersects with gathering other priorities arising in both bus and rail staff training, and taxi staff as well.

Sharing good practice and collecting data with examples of successes can be really helpful for many key work packages relating to original issues raised within the ATF, which specifically articulate the need to share and compile best practice examples.

Recommendation

Transport Scotland should prioritise the development of rural accessible taxi services across Scotland & conduct a series of consultation exercises with disabled people across Scotland.

Recommendation

It is recommended that rural accessible taxis be a focus moving forward, with a key aim being to increase the number of accessible taxi services in regions. which currently record lower quantities of accessible vehicles.

It is further recommended that a series of consultation exercises are conducted in the next year to gather clear, up-to-date data information on what specific barriers disabled face when trying to access taxis (particularly in rural settings), and clear indicators and an action be put in place once the data has been collated.

Recommendation 28: Prioritise co-production practices and opportunities

Develop a consultation and co-production priority which intersects with the growing interests and issues arising relating to the Sustainable and Active Travel Strategy.

Recommendation 29: Recommended passenger assistance progress indicators

It is proposed that confidence and independence in making safe and easy journeys for disabled people become measures of progress in this priority and that annual measures which gather data that indicates reduced booking time for passenger assistance or the use of drop in assistance, removing barriers to independent travel are put in place.

Similarly looking at how confident disabled people feel using a passenger assistance app, or a using a phoneline to book, in terms of assistance in removing barriers to independent travel should be considered.

Recommendation

It is recommended that confidence and independence for disabled people become measures of progress through annual or biennial surveys.

Recommendation 30: Unification of accessible and inclusive travel information and resources

It is proposed - whilst intersecting with ‘journey planning’ and ‘wayfinding’ - that Transport Scotland and involved stakeholders should communicate with and set up connections between the various different passenger assistance apps and services across different transport modes. In addition to the finding of ways of incentivising or planning to create some central guidance on their use and access, or to compile a comprehensive list of services and options - which allows for ease of use and planning.

Recommendation

It is recommended that Transport Scotland set up connections between the various different passenger assistance apps and services across different transport modes.

Recommendation 31: Prioritise inclusive and accessible active and sustainable travel

Some disabled people have noted that consideration and thoughtful inclusion of disabled people’s voices and experiences in the active and sustainable travel strategies and plans moving forward, would be a positive indicator of progress, with reasonable adjustments put in place relating to active travel plan implementation and planning.

It is recognised that collaboration with the Community Transport Association (CTA) would be of benefit moving forward to mitigate against some of the issues arising from rural access to transport for the disabled.

Recommendation

It is recommended that Inclusive and Accessible consultation and implementation of active and sustainable travel be made a priority moving forward.

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