Rail franchise performance meeting minutes - 1 February 2018


  • Andrew Mackie (AM) Transport Scotland
  • Allan Anderson (AA) Transport Scotland
  • Donald Smith (DS) Transport Scotland
  • Sarah Aitken (SA) Transport Scotland
  • Calum Campbell (CC) Transport Scotland
  • Sam Price (SP) ScotRail
  • Nicola Dawson (ND) ScotRail

1) Minutes of Previous Meeting

  • Both parties confirmed they are content with the previous minute.

2) Actions Arising from Previous Meeting

  • 93/16/FM, Operations CO 1.1-1.4, Passenger numbers information (Quarterly provision) – Both parties agreed that a separate discussion on this would be worthwhile. – Action Closed.
  • 06/17/FM, Schedule 13.2 'B' data, AM asked if it would be worthwhile having someone from TS shadow the process for collecting this data in an effort to encourage a more joined appreciation and awareness of source information being provided – Action On-going.
  • 08/17/FM, CO 15.11 Catering Trolley Service on Kilmarnock to Carlisle route was being delayed until December 2017. SR will provide update – ND wrote to TS to formally confirm – Action Closed.
  • 50/17/FM, TS will speak with SA and ask her to share the conformed copy of franchise agreement. – Action Closed.
  • 51/17/FM, Franchise Performance and Planning - DS highlighted that the trains booked period figures within the report are inconsistent with that of previous reports. SP will make this query internally – going forward SR will include a note in the report to state that these figures may be subject to adjustment – Action Closed.
  • 54/17/FM, CO 15.11, Enhanced Dumfries passenger service – SR to write formally to confirm once introduced – Action Closed.
  • 55/17/FM, Marketing & Sales - Regarding Smart, DS noted that he has expected the number of passenger journeys to have increased to more than 6% however, it was acknowledged that this would require a significant number of passengers to convert to smart. SR will make sure that the text within the report was updated and going forward will alter the text to state the exact Period. – Action Closed.

3) Franchise Variations and Changes


4) Franchise Performance and Planning


  • The ScotRail PPM for Period 10 was 83.4% which is 6.3% worse than target. ScotRail PPM was also 6.3% worse than Period 10 last year.
  • ScotRail PPM MAA now stands at 90.37% which is 0.39% below improvement plan.
  • ScotRail Alliance are now in the process of developing an Improvement Plan to present to Transport Scotland, it is anticipated that this will be available following the root and branch review of performance within the Alliance, currently being undertaken.
  • All cancellations are below benchmark in all sectors. The cancellation figure came in at 3.12%.
  • The period capacity figure came in at 0.46%. The overall capacity MAA in the period was 0.39%, and remains 0.61% below benchmark.
  • AA noted that there was a large increase in the percentage of seats not provided stat when comparing Period 9 and 10 – 0.46% and 0.99% respectively. SR will provide comment on this. AP – SR

New Trains and Revolution in Rail

  • AA raised that TS have received a volume of correspondence about the lack of capacity on Borders.
  • AA highlighted that there were many positive service enhancements still planned for introduction in May 2018.

5) Revenue Collection

Schedule 13.2 – B report

  • AA highlighted that within the Delay Repay by service group table, the Express Service amount almost equalled half of the overall total.

6) Rolling Stock

  • Update to be provide in relation to actions within report which have reached their due date. AP – SR

7) Financial Obligations and Undertakings

  • TS noted that there has been a spike in ScotRail complaints per 100k journeys from 31.7 in Period 9 to 47.1 in Period 10.
  • In Period 10, ScotRail have increased to 2586 uncovered trains from 989 in Period 9. This equates to 5.02% of passenger services in the timetable being uncovered for Period 10.

8) SQUIRE/Service Delivery Performance

  • Both agreed that a Senior SQUIRE meeting is to be arranged to review the current remedial plans and next steps.

9) Franchise Obligations Overview

Finance, IT & Procurement

  • CO 23.10, Sustainable procurement policy – SR updated that there are various levels of accreditation. SR reached level 3 but level 4 was required. SR are working with Abellio Shared Services to understand the timescale of achieving level 4.
  • DS asked if SR could formally inform TS of relevant staff changes within the business. SR will look into this. AP – SR
  • P&T Smart Ticketing & New Trains
  • CO 29.15, PLUSBUS scheme on ITSO certified smart media – SP confirmed that this is live but SR are still to achieve a further roll out.

Safety & Sustainability

  • CO 30.14, Cyclepoints – TS reported that they have an update for Period 10 and are supportive of the action being taken.
  • CO 30.13, Cycle spaces – Work is on-going and SR are hopeful it will be complete on target.

Marketing & Sales

  • Smartcard relaunch – live on January 22nd, this will aim to encourage people to convert to Smart and aim to improve uptake figures.

Tourism Activity

  • AA noted that SR have an impressive range of partnerships and collaboration.

Corporate Sales

  • Business travel has increased, finishing 6.1% ahead of stretch forecast for Period 10.

10) Communications


11) AOB

  • AM raised the CEDG meeting structure. SP informed that SR are working to amend this, improving the efficiency of the meeting.


Published Date 12 Feb 2018 Type Mode of transport