Rail franchise performance meeting minutes - 13 December 2018


  • Allan Anderson (AA) Transport Scotland
  • Donald Smith (DS) Transport Scotland
  • Fiona Mackay (FM) Transport Scotland
  • Sarah Aitken (SA) Transport Scotland
  • Nicola Dawson (ND) ScotRail
  • Sam Price (SP) ScotRail

1) Review of previous meeting Minute / Actions

Both parties confirmed they were content with the previous minute.

2) Franchise Variations and Changes

SA content with latest version.

3) Franchise Performance


The ScotRail PPM for P8 was 80.5%

PPM Benchmarks

The PPM MAA dropped by 0.2% in P8 as performance was impacted by a number of key infrastructure failures and adhesion related issues across the period.

Cancellation Benchmarks

The period cancellation figure came in at 1.74% and the MAA is now 1.83% - a 0.03% improvement in MAA.

Capacity Benchmarks

The percentage of seats not provided in period 8 was 0.44% which reduced SR MAA which remains at 0.5% which is 0.5% better than target.

4) Franchise Planning

  • The December 2018 timetable change has been delivered.
  • AA noted that Cab Sec has made clear Fife services must be a top priority for improvements in May 2019.
  • SP stated that an ORR Informed Traveller review of NR handling of timetabling had taken evidence from SR.
  • AA again commented on the impressive scale of engagement across the country for cross industry working groups for CP6 development undertaken by Head of Business Development.

5) Revenue Collection

  • SP observed the increase in TVM usage. DS remarked good to see the 4% uplift in revenue.
  • Fraudulent zone card issue is being monitored by BTP to identify scale of the issue.

6) Rolling Stock

  • MTIN has seen a downward trend in the past 3 months.
  • AA commended the financial overview infographics as useful and helpful to understand figures.
  • AA made reference to the significant increase in complaints in Periods 7 and 8. SP responded that this is likely due to a spike in complaints answered within industry timescales over the time of weather disruption.
  • AA made special note of the very good result of 99.74% covered trains in Period 8.

7) SQUIRE/Service Delivery Performance

AA commented on the distortion of Period figures due to informal industrial action and are not reflective of a general trend.

8) Franchise Obligations Overview

AA grateful for new process of CO report being received in advance.

9) Communications

No issues arising.

10) HR

No issues arising.

11) Correspondence

The increase in correspondence regarding Fife Circle was noted.

12) AOB


Published Date 8 Jan 2019 Type Mode of transport