Rail franchise performance meeting minutes - 14 August 2019


  • Allan Anderson (AA) Transport Scotland
  • Julie Watson (JW) Transport Scotland
  • Mark Henderson (MH) Transport Scotland
  • Kieran McLachlan (KM) Transport Scotland
  • Sam Price (SP) ScotRail
  • Nicola Dawson (ND) ScotRail


  • Oi Hang Chu (OH) Transport Scotland

1) Review of previous meeting minute/actions

TS and SR content with previous minutes.

2) Franchise Variations and Changes

No comments.

3) Franchise Performance

PPM Benchmarks

SR PPM for P4 was 90.7% and the PPM MAA increased 0.41% to 87.59%.

Suburban East MAA improved and continues to perform strongly. SR note train crew cancellations remain the biggest single cause of concern affecting this sector.

SR note recruitment companywide will reduce the impact of train crew being a cause of concern. The Express Other route has achieved the remedial plan target; however the MAA has declined by 0.1%. The Suburban West Peak PPM has been performing strongly; the MAA increased by 0.8%. SR are expecting the off peak to move out of PIP in the next 2-3 periods.

SR note Period 4 performance was impacted by infrastructure issues, fleet faults and weather. The biggest incident in the period was an overhead line being damaged at Partick, this resulted in 1,363 delay minutes and 225 PPM failures. Issues continued at Partick in P4 as a set suffered a fault which caused 124 PPM failures. Further infrastructure incidents included a signal failure at Newbridge and track circuit failures at Falkirk High. Weather caused a suspected landslide at Kirknewton resulting in 56 PPM failures, weather related incidents will also be a factor in P5.


Capacity continues to show improvement across all sectors. Express Other is still in PIP but with increased HST services on this route the number of seats not provided is in decline. Overall P4 is better than target for the remaining 3 sectors and is encouraging

AA notes a separate meeting has been set up to discuss current position on HST delivery.

Cancellation Benchmarks

Franchise level cancellations were 0.83% in P4 which is SR 3rd lowest period in the last 13. Total cancellations MAA improved by 0.09% which moves it out of PIP but is still worse than Franchise target. All sectors have seen an improvement in P4 except for Suburban East. Suburban West continues to show good improvement.

4) Service planning

AA notes Dec 19 is the focus. The Service Planning meetings are being re-introduced and will cover fleet availability/deployment, timetable considerations, staff training updates and communications opportunities.

5) Revenue Collection

AA notes TRSMT festival has had a positive impact on revenue.

AA notes buy before you board appears to be similar to this time last year.

SP notes it  may be useful if the report covers planned disruption. SP will check if there is scope to add figures for planned events.

6) Rolling Stock

AA notes 2 upcoming separate sessions which will discuss this area in detail.

7) Financial report

No comments.

8) SQUIRE/Service Delivery Performance

No comments.

9) Franchise Obligations Overview

No comments.

10) Marketing and Sales

No comments.

11) HR

AA notes Allan Anderson and Alan Wardlaw are due to meet SR new HR Director

12) Correspondence

AA notes quiet period for TS which matches that of SR.

13) AOB


Date of next meeting: 12th September 2019

Published Date 13 Sep 2019 Type Mode of transport