Rail franchise performance meeting minutes - 20 August 2020


  • Oi Hang Chu (OHC) Transport Scotland
  • Julie Watson (JW) Transport Scotland
  • Allan Anderson (AA) Transport Scotland
  • Mark Henderson (MH) Transport Scotland
  • Louise Robertson (LR) Transport Scotland
  • Katie Sutton (KS) Transport Scotland
  • Nicola Dawson (ND) ScotRail
  • Sam Price (SAP) ScotRail
  • Gareth Rollings (GR) ScotRail
  • Phil Dargue (PD) Winder Phillips


Hilary Cameron (HC) Transport Scotland

Welcome and Introductions

  • AA introduced the meeting and thanked SR colleagues for the reporting pack. This was followed by a presentation from Gareth Rollings which provided an overview of Engineering.

Minutes of last meeting - 23 July 2020

  • Minutes from last meeting all agreed and taken as read by both TS/SR.

Deep Dive Presentation

GR covered:

1. Quality checks at Engineering depots
2. Performance & Projects
3. Dec 20 Availability
4. Maintenance during COVID-19
5. Train Cleanliness

GR confirms that SR’s focus was on passenger facing systems etc. GR noted that due to reduced mileages it resulted in less touch time with the vehicles, some units were running for 8-9 weeks without the need for maintenance.

GR advises that SR Quality checks already existed within a small SQUIRE team.  SR introduced this at more locations and used maintenance staff to complete to ensure more units were checked due to reduced maintenance touch time this ensured that SQUIRE standards remained high.

GR notes that Quality checks were taking place at the following stations: Shields, Corkerhill, Inverness, Haymarket and Yoker engineering out base.

GR advises that the fleet reported another strong performance for Period 4,  overall the fleet was better than plan for MTIN at 16% better than target.

GR confirms that the improved performance on the Class 380 fleet is due to a firmware update and new software. ScotRail and Siemens have been monitoring the fleet in-service and intervening if the issue develops on a unit. This resource will continue to be used to further improve the in-service reliability of the fleet.

GR advises that risk assessments and supporting documents created outlining guidelines and working arrangements to minimise the risk to health of ScotRail Engineering Staff and other people visiting or working within ScotRail Engineering Locations.

GR advises that SR ensured that TU safety reps involved in the development of the Engineering Risk Assessment. This has allowed safe working practices to be introduced to ensure all types of fleet maintenance can be carried out safely.

GR confirms that by utilising the additional hospitality staff resource SR are able to continue with additional 'heavy' cleans during the pandemic at the nightshift locations, often achieving over 200% to target per week. 

GR notes that due to the reduced timetable currently in operation, SR have some services with increased dwell times, and so SR core staff can continue with the enhanced cleaning during the day in the major stations.

AA thanks GR for his time and presentation.

Actions from last meeting - 23 July 2020

All actions reviewed & agreed.

Review of EMA Reporting Pack

TS colleagues have reviewed pack and shared queries with SR.

Committed Obligations Review

No comments from TS/SR.

Franchise Performance Report - Any Matters Arising

No comments noted.

Governance Arrangements Discussion

SAP and ND to review and provide comment to TS by next week and OHC/JW to work together on this once received. Post meeting note - Comments received on 26 August.


No further comments from TS/SR.

Published Date 2 Sep 2020 Type Mode of transport