Rail franchise performance meeting minutes - 25 April 2019


  • Allan Anderson (AA) Transport Scotland
  • Donald Smith (DS) Transport Scotland                         
  • Kieran McLachlan (KM) Transport Scotland
  • Sarah Aitken (SA) Transport Scotland                         
  • Oi Hang Chu (OH) Transport Scotland
  • Calum McKeown (CM) Transport Scotland
  • Mark Henderson (MH) Transport Scotland
  • Nicola Dawson (ND) ScotRail   
  • Sam Price (SP) ScotRail


  • Andrew Mackie (AM) Transport Scotland
  • Dougie Andrews (DA) Transport Scotland

1) Review of previous meeting minutes/actions

 Both TS and SR content with previous minutes.

2) Franchise variations and changes

No comments.

3) Franchise performance

PPM benchmarks

The ScotRail PPM for P13 was 88.5% and the PPM MAA declined to 87.3.

Period performance was significantly impacted by 2 asset failures in the East of the country which alone lost 1.2% of PPM in the period. In addition we continue to see issues with train crew and fleet availability due.


The percentage of seats not provided in period 13 was 0.34% and our MAA which is better than target.The capacity increase from running Class 385s on the E&G is leading to large improvements in this sector for capacity.

Cancellation benchmarks

The period cancellation figure was 2.19% and the MAA is now 1.98%. Express E&G is improving and is no longer in PIP.

4) Service planning

May 19 timetable

AA notes HST play key component in a lot of this and 385s are looking very encouraging.

5) Revenue collection

 No comments.

6) Rolling stock

No comments.

7) SQUIRE/service delivery performance

MH noted there has been a great turn around. Schedule 7 was a challenging one and a lot has been done with NR to get them on board.

8) Franchise obligations overview

No comments.

9) Communications

Smart card campaign - DS noted good progress in terms of marketing campaigns and the launch of new products. The only concern is the Smart figure and there is a look to get this figure northward. 

Mobile app – TS noted that there has been a huge uptake in the app.

10) HR

Paula Somerville in regular contact – DS notes Paula is looking for data and wants to set up biannual meetings.

11) Correspondence

No comments.

12) AOB

The quarterly meeting will be re-scheduled due availability of key attendees.

Date of next meeting: 30 May 2019





Published Date 23 May 2019 Type Mode of transport