Rail franchise performance meeting minutes - 27 February 2020


  • Oi Hang Chu (OH) Transport Scotland
  • Julie Watson (JW) Transport Scotland
  • Mark Henderson (MH) Transport Scotland
  • Nicola Dawson (ND) ScotRail
  • Phil Campbell (PC) ScotRail
  • Allan Anderson (AA) Transport Scotland


  • Alan Wardlaw (AW) Transport Scotland
  • Sam Price (SP) ScotRail

1) Review of previous meeting minute/actions – Period 11

TS/SR content with previous minute.

2) Franchise Variations and Changes

OHC notes that this section is up to date.

3) Franchise Performance

AA notes that all of the 19 commitments in the Remedial Plan are either on track for completion or have already been completed and are being reviewed on a monthly basis.

PPM Benchmarks

AA notes that ScotRail PPM for P11 was 88.4% and the PPM MAA remained at 88.5%.

Capacity Benchmarks

AA advises that capacity continues to be better than target across all sectors.

Cancellation Benchmarks

AA notes Franchise level cancellations were 0.55% in P11, an improvement from 1.15% in P10. Total cancellations MAA improved by 0.08%.

4) Service planning

AA notes that Service planning is currently being dealt through Service Readiness meetings which occur on a fortnightly basis.

5) Revenue Collection

Phil Campbell provided a presentation for this section.

6) Rolling Stock

Both parties are comfortable that this section being covered at other forums.

7) SQUIRE/Service Delivery Performance

MH would like to raise a concern about on train refreshments as TS are still seeing similar amount of failures on E&G route.

MH notes that the issues Schedule 5,7, and 13 are well documented.

8) Franchise Obligations Overview

No comments.

9) Marketing and Sales

MH noted that web transactions have went up by 20% from P11 last year.

10) HR

No comments.

11) Correspondence

MH notes that it is positive to see that the number of complaints received are lower compared to P11 last year.

12) AOB

 Coronavirus – ND noted that this developing situation could impact on delivery of rail services. Both parties agreed to monitor situation closely.

Date of next meeting: 26 March 2020



Published Date 12 Mar 2020 Type Mode of transport