Rail franchise performance meeting minutes - 28 May 2020


  • Oi Hang Chu (OH) Transport Scotland
  • Julie Watson (JW) Transport Scotland
  • Mark Henderson (MH) Transport Scotland
  • Allan Anderson (AA) Transport Scotland
  • Katie Sutton (KS) Transport Scotland
  • Hilary Cameron (HC) Transport Scotland
  • Nicola Dawson (ND) ScotRail
  • Sam Price (SAP) ScotRail
  • Scott Prentice (SP) ScotRail


Calum McKeown (CMcK) Transport Scotland

1) Minutes and actions of last Meeting – 23 April 2020

TS/SR both content on previous updates.

2) Review of Reporting Pack

No comments noted from TS.

3) Hot Topics

No comments noted from TS.

4) Review of EMA Report:

AA thanks SR colleagues for pulling report together.

AA notes that a few statements made in report are without evidence. SAP confirms that SR are doing an internal governance process and each section of information is reviewed by the relevant department.

SP sought to assure TS colleagues that the information provided is in line with the EMA requirements. SAP confirms that this is being reviewed internally on a regular basis as contents will be changing over time.

TS colleagues to provide feedback or query sections of report to JW by COP Wednesday 4 June and this information to be provided to SR colleagues by Friday 6 June for P2 updates.

Passenger Assists – SR advise that for P1 there were 250 passenger assists and Aberdeen, Queen Street and Inverness were the highest. SR noted that it seemed to be more elderly customers. SR note that it also could have been start of COVID-19 when people returning home prior to lockdown, this will now be included for next Period.

Committed Obligations

No comments.

Franchise Variations

OHC confirms that Variations are up-to-date and thanks ND for her contribution.

Remedial Plans

No comments noted from TS.

5) AOB

No comments noted from TS.

AA thanked SR colleagues for work/effort put into the report.

Published Date 26 Jun 2020 Type Mode of transport