Chapter 7: Rail Services

Chapter 7: Rail Services

1. Introduction

1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.

1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail.  From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, again under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services.

1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.

Key Points

• There were 93 million passenger journeys on Scotrail services in 2015-16
• As of the end of 2015/16 Scotland had 2,819 kms of rail network and 358 stations.
• 30% of respondents to the Scottish Household Survey had used the train in the last month in 2015.

2. Main Points

Journeys & Trends

2.1 Passenger journeys on ScotRail services increased by 0.6% to 93.2 million in the 2015-16 financial year, an increase of 34% since 2005-06 (Table 7.1). 

2.2 There were 91.7 million rail passenger journeys originating in Scotland in the 2014-15 financial year. This was 5 million (6%) more than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000.  However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months).  There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002.  Subsequently, patronage recovered, with increases from 2004-05 onwards.  (Table H1)  (Table 7.2) 

2.3 ORR data also show 4.3 million cross-border passenger journeys originating outwith Scotland in 2014-15, 0.3 million more than in 2013-14. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million).  However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.3) 

2.4 Passenger revenue from journeys originating in Scotland was £482 million in 2014-15 of which cross-border journeys originating in Scotland accounted for £160 million.  A similar amount (£160 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)

Journey Stages & Distances

2.5 Tables 7.4 to 7.8show passenger journeys as recorded by ORR. Of the 96 million passenger journeys to/from/within Scotland and England in 2014-15, 91% were solely within Scotland.  London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 2 million journeys each (Table 7.4).

2.6 In 2014-15, there were 87.4 million passenger journeys, wholly within Scotland.  Thirty eight per cent of start and end points were in Glasgow and 12% were in Edinburgh.  There were almost 9 million cross border journeys starting or finishing in Scotland.  Of these, 47% started or finished in Edinburgh and 27 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)   

2.7 Table 7.6c shows travel between Local Authorities in 2014-15. Of the journeys wholly within Scotland, 13 million (15%) start and finish in Glasgow.  Seven million are made between Glasgow and North and South Lanarkshire.  (Table 7.6c)

Stations

2.8 In 2015-16, Glasgow Central was the busiest national rail station in Scotland, with 30 million passenger journeys. Edinburgh Waverley was used by 22 million passengers, Glasgow Queen Street by 16 million, Paisley Gilmour Street by 4.2 million, Aberdeen by 3.5 million, Partick by 2.9 million, Haymarket  by 2.6 million, Stirling by 2.4 million, Charing Cross by 2 million,  Dundee by 1.9 million and Hyndland by 1.7 million.  Including those already listed, there were 80 stations for which more than half a million passenger journeys each were recorded in the national ticketing system.  (Table 7.7)

2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (1,742,500), Argyle Street (1,382,900), Bathgate (1,223,100), Livingston North (1,155,000), Edinburgh Park (889,500), Dyce (664,400),  Bridgeton (631,800), Anderston (624,600) and South Gyle (587,400) had the largest passenger volumes in 2015-16.  (Table 7.8)

Punctuality & Service

2.10 In 2015-16, 90.6% of ScotRail services, 85.2% of Virgin Trains East Coast, 89.5% of Cross Country, 86.0% of Virgin Trains West Coast and 86.0% of Caledonian Sleeper trains arrived on time. For all GB long-distance operators it was 87.6% and for all GB regional operators it was 91.4%.  (Table 7.9)

2.11 In 2015-16, 96.1% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.4% arrived 20 or more minutes late, and 1.2% were cancelled.   (Table 7.10)

2.12 In 2015, 89% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 91% for non-ScotRail passengers whose journeys started in Scotland and 86% for all GB regional operators and 87% for all GB long-distance operators.  The table shows ScotRail passengers’ ratings of 14 aspects of service: in 2015, there were 12 for which at least 75% of those surveyed were satisfied, or said good and 10 above 80%. (Table 7.11)

2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services.  In 2014, around 91% were satisfied with train services offered, their timeliness, cleanliness and frequency and ability to find out about tickets and routes.  There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 97%, evening: 81%).  ‘Fares are good value’ had the lowest agreement rate for trains with 57% of respondents doing so.  These questions are asked every other year in the Scottish Household Survey, data for 2016 will be available in summer of 2017. (Table 7.20)

Rail Freight

2.14 In 2012-13, 8.4 million tonnes of freight was lifted in Scotland by rail, 15% less than the previous year, and 41% less than the 2005-06 peak. Since 2005-06 minerals and coal have fallen by 63% while other goods have increased by 25%.Of all freight lifted in Scotland, 34% was delivered elsewhere within the UK and about 5% was delivered outwith the UK (because of the way that the statistics are compiled, this figure includes freight for export which was delivered to a port in Britain, as well as Channel Tunnel traffic).

2.15 The amount of freight lifted in Scotland with a destination in Scotland increased by 48% between 2002-03 with a peak in 2007-08 and is currently 19% below this level.  In 2012-13, coal and minerals accounted for 4.0 million tonnes (48%) of the freight lifted in Scotland.  Dividing the number of tonne-kilometres by the number of tonnes gives an average length of haul of 231 kilometres for traffic remaining in Scotland, 386 kilometres for traffic to other parts of the UK, and 712 kilometres for traffic destined for outwith the UK.   (Table 7.12)   

2.16 A total of 1.65 million tonnes of freight lifted elsewhere in the UK was delivered in Scotland in 2012-13, along with 0.40 million tonnes of freight from outwith the UK (the latter figure includes imported freight which was lifted at ports in England or Wales).  The total amount of freight with a destination in Scotland fell by 18%, from 8.77 million tonnes in 2011-12 to 7.16 million tonnes in 2012-13, the reduction is a result of a fall in freight lifted in the UK, as that lifted in Scotland saw a slight increase on the previous year.  (Table 7.13)

Railway Network

2.17 The total route length of the railway network in Scotland is 2,819 kilometres, of which 709 kilometres is electrified.  These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)

2.18 The number of passenger stations has increased from 340 in 2003-04 to 358 in 2014-15.  (Table 7.15)

2.19 The local authorities which had the largest numbers of stations located in their areas in 2014-15 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information http://bit.ly/1s2dAUa  (Table 7.16)

Subway

2.20 On the Glasgow Subway,  the number of passenger journeys decreased by two per cent between 2014-15 and 2015-16, and were the third lowest in the last 10 years.  Passenger receipts (excluding other revenue) were £17.6 million in 2015-16, 1% less in cash terms, and 2% less in real terms, than in the previous year.  (Table 7.17)

Accidents

2.21 The number of railway accidents increased from 129 to 134 in 2015. Injuries from train accidents in stations fell from 608 in 2014 to 564 in 2015. The total number of deaths fell from 24 to 20 between 2014 and 2015. The overall number of injuries relating to railways fell from 1,038 in 2014 to 960 in 2015. (Table 7.18)

2.22 There were 20 suicides in 2015.  (Table 7.19)

Figure 7.1 Passenger traffic originating in Scotland, and ScotRail passenger

Figure 7.2 Freight traffic lifted in Scotland

 

Table 7.1 ScotRail passenger services

	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	million
Passenger journeys 1	64.02	69.43	71.59	74.47	76.43	76.93	78.29	81.10	83.25	86.34	92.68	93.21
Passenger kilometres	2,162	2,283	2,338	2,426	2,516	2,533	2,642	2,682	2,713	2,828	3,021	2,874
Scheduled train kilometres 3	36.90	37.64	38.55	38.70	39.17	40.70	41.87	43.80	44.40	44.35	45.38	44.34
Route kilometres operated	3,025	3,032	3,032	3,032	3,042	3,043	3,066	3,066	3,066	3,066	3,066	3,120

Source: ORR - Not National Statistics
1. ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on previously reported data to provide a more meaningful year on year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also been adjusted to reflect this.
2. Figures affected by industrial action.
3. Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes
(e.g. cancellations and emergency timetables etc).

 

Table 7.2 Passenger traffic originating in Scotland: journeys and revenue

Type of ticket	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15
Passenger journeys	million
Internal (journeys wholly within Scotland) 1,2
Full fare	19.7	21.1	22.3	23.8 |	24.1	24.0	24.7	25.5	22.5	23.2	23.5
Reduced fare	20.6	22.4	22.7	23.5 |	24.7	25.8	26.8	28.8	33.2	34.5	38.2
Season ticket	18.5	20.6	22.0	22.5 |	24.4	23.3	24.2	25.3	26.2	25.0	25.7
Total	58.8	64.1	67.0	69.8 |	73.2	73.2	75.8	79.5	81.9	82.7	87.4
Cross-border originating in Scotland 1,2
Full fare	0.3	0.3	0.3	0.3 |	0.2	0.2	0.2	0.2	0.1	0.2	0.2
Reduced fare	2.1	2.3	2.4	2.6 |	2.8	3.1	3.5	3.6	3.7	3.8	4.1
Season ticket	0.0	0.0	0.0	0.0 |	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.5	2.6	2.8	2.9 |	3.1	3.3	3.7	3.8	3.9	4.0	4.3
Total passenger traffic originating in Scotland 1,2
Full fare	20.0	21.4	22.6	24.1 |	24.3	24.2	24.9	25.7	22.6	23.4	23.8
Reduced fare	22.7	24.7	25.1	26.1 |	27.6	29.0	30.3	32.3	36.9	38.2	42.3
Season ticket	18.5	20.6	22.0	22.5 |	24.4	23.3	24.3	25.3	26.2	25.0	25.7
Total5	61.3	66.7	69.8	72.7 |	76.3	76.5	79.4	83.3	85.8	86.7	91.7
Passenger journeys originating outwith Scotland
Full fare	0.3	0.3	0.3	0.3	0.2	0.2	0.2	0.2	0.1	0.2	0.2
Reduced fare	2.1	2.3	2.4	2.5	2.8	3.1	3.5	3.6	3.7	3.8	4.1
Season ticket	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.4	2.6	2.8	2.9	3.1	3.3	3.7	3.8	3.9	4.0	4.3
Passenger revenue	£ million
Internal journeys 1,2	161.7	164.9	171.0	210.1 |	213.1	230.4	236.0	257.6	278.4	296.7	321.6
Cross-border journeys originating in Scotland	64.9	68.9	77.5	84.9 |	94.8	106.1	128.8	135.8	143.4	150.8	160.0
Total	226.6	233.8	248.4	295.0 |	307.9	336.5	364.9	393.4	421.8	447.5	481.7
Total at constant prices4	310.7	311.8	321.1	365.6 |	367.0	403.2	417.8	428.2	444.9	458.1	481.7
Cross-border journeys originating outwith Scotland	64.5	68.9	77.5	85.7	94.8	106.1	128.8	135.8	143.4	150.8	160.0
At constant prices 4	88.5	91.9	100.1	106.2	113.0	127.1	147.5	147.8	151.2	154.4	160.0

Source: ORR - Not National Statistics
1. There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.
2. Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series.
3. Figures affected by industrial action.
4. Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02).
5. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.

Table 7.3 Cross-border passenger traffic originating outwith Scotland: journeys and revenue 1

Note: Figures in this table have now been combined with table 7.2

 

Table 7.4 Passenger journeys using national rail tickets 1 to, from or within Scotland, 2014-15

	Passenger journeys made using national rail tickets		Change since 1995-96
	thousands	percentage	percentage
All such passenger journeys to, from or within Scotland2	96,073	100.0%	96.3%
of which:
within Scotland2	87,404	91.0%	97.0%
to / from England and Wales	8,669	9.0%	89.8%
of which:
to / from London	2,263	2.4%	83.7%
to / from North West England	2,361	2.5%	182.4%
to / from North East England	1,818	1.9%	150.5%
to / from Yorkshire and the Humber	981	1.0%	83.0%
to / from West Midlands	347	0.4%	54.3%
to / from East England	286	0.3%	1.3%
to / from South East	265	0.3%	-17.9%
to / from East Midlands	211	0.2%	43.4%
to / from South West	87	0.1%	-53.3%
to / from Wales	52	0.1%	-32.0%

Source: ORR - Not National Statistics
1. Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system.
2. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

 

Table 7.5 Distances travelled by passengers1 to Aberdeen, Edinburgh and Glasgow 2 2014-15

	Aberdeen	Edinburgh	Glasgow
	percentages
0 - under 5 kms	0.0	1.0	3.8
5 - under 10 kms	13.7	7.5	19.3
10 - under 20 kms	1.1	7.8	21.4
20 - under 50 kms	25.3	35.3	29.5
50 - under 100 kms	9.9	16.0	12.1
100+ kms	50.0	32.4	13.9
All passenger journeys made using national rail tickets	100.0	100.0	100.0

Source: ORR - Not National Statistics
1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2. Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)

 

 

Table 7.6a Cross border rail passenger journeys starting or ending in Scotland¹

Journeys (thousands) by District/Unitary Authority
To/From	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	% change 2014-15 on 2013-14
Aberdeen City	256	280	279	289	301	355	338	343	355	337	-5.1
Aberdeenshire	15	15	16	19	22	27	25	26	25	25	0.0
Angus	38	38	42	43	44	50	46	48	47	48	2.1
Argyll And Bute	22	29	31	29	32	33	33	30	30	31	3.3
Clackmannan	-	-	-	3	3	4	4	4	4	4	0.0
Dumfries And Galloway	341	330	339	337	347	372	392	388	390	402	3.1
Dundee City	145	148	158	163	170	194	192	191	179	172	-3.9
East Ayrshire	22	21	20	20	22	28	28	27	29	34	17.2
East Dunbartonshire	3	4	4	5	7	9	11	12	13	16	23.1
East Lothian	33	37	44	48	47	53	56	58	58	59	1.7
East Renfrewshire	2	2	2	3	4	5	5	5	7	8	14.3
Edinburgh, City Of	2,394	2,555	2,689	2,873	3,116	3,377	3,494	3,605	3,757	4,106	9.3
Falkirk	25	50	53	57	58	66	69	72	73	76	4.1
Fife	208	217	229	240	246	287	287	295	286	276	-3.5
Glasgow City 1	52	1,288	1,336	1,421	1,624	1,873	1,928	1,966	2,046	2,344	14.6
Highland	143	139	147	146	148	166	151	146	144	134	-6.9
Inverclyde	21	21	20	19	20	24	22	23	24	30	25.0
Moray	22	21	19	21	20	25	22	20	18	18	0.0
North Ayrshire	25	26	25	26	29	34	32	34	35	43	22.9
North Lanarkshire	89	95	96	101	96	107	106	100	106	120	13.2
Perth And Kinross	59	63	67	72	79	87	86	87	82	79	-3.7
Renfrewshire	16	16	16	17	19	23	22	22	23	30	30.4
South Ayrshire	35	36	35	34	37	41	41	45	47	55	17.0
South Lanarkshire	11	12	14	15	18	24	24	26	28	34	21.4
Stirling	72	75	82	82	83	97	96	99	96	103	7.3
West Dunbartonshire	6	7	7	7	8	9	10	10	10	13	30.0
West Lothian	30	32	35	38	40	50	59	62	63	71	12.7
Scotland Other1	1,129	0	0	0	0	0	0	0	0	0	-
Scotland Total	5,216	5,558	5,807	6,129	6,641	7,419	7,580	7,745	7,978	8,669	8.7

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.

1. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.
One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf

 

Table 7.6b Rail passenger journeys within Scotland^1,2

Start/End points (thousands) on journeys within Scotland
To/From/Within	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	% change 2014-15 on 2013-14
Aberdeen City	2,187	2,401	2,646	2,770	2,873	3,191	3,510	3,755	4,055	4,229	4.3
Aberdeenshire	688	740	810	859	954	1,070	1,174	1,258	1,368	1,441	5.3
Angus	774	778	904	828	799	826	843	842	863	879	1.9
Argyll And Bute	1,070	1,405	1,417	1,769	1,716	1,763	1,788	1,767	1,426	1,427	0.1
Clackmannan	-	-	-	333	387	391	397	377	380	398	4.7
Dumfries And Galloway	342	330	332	364	375	399	404	409	418	461	10.3
Dundee City	1,375	1,348	1,448	1,480	1,500	1,532	1,539	1,523	1,594	1,706	7.0
East Ayrshire	820	803	773	808	842	1,043	1,166	1,205	1,139	1,215	6.7
East Dunbartonshire	3,223	3,354	3,472	3,858	3,788	3,920	4,101	4,211	4,066	4,349	7.0
East Lothian	1,300	1,367	1,609	1,788	1,801	1,781	1,884	2,011	2,163	2,257	4.3
East Renfrewshire	2,637	2,762	2,780	3,082	3,009	3,119	3,298	3,348	3,158	3,300	4.5
Edinburgh, City Of	15,426	15,899	16,723	18,195	19,781	20,291	18,526	19,577	20,904	21,919	4.9
Falkirk	2,022	2,694	2,814	2,833	2,856	2,922	2,965	2,978	3,068	3,240	5.6
Fife	4,639	4,862	5,027	5,044	4,902	4,899	5,044	5,103	5,310	5,670	6.8
Glasgow City	23,574	49,819	51,843	58,953	61,182	63,527	64,204	65,765	64,988	69,388	6.8
Highland	1,468	1,558	1,672	1,815	1,918	2,009	2,164	2,208	2,317	2,322	0.2
Inverclyde	2,308	2,322	2,371	2,710	2,669	2,728	2,753	2,813	2,750	2,890	5.1
Moray	393	384	396	417	433	474	493	516	537	559	4.1
North Ayrshire	3,353	3,462	3,436	3,795	3,758	3,884	3,924	4,061	3,862	3,963	2.6
North Lanarkshire	6,423	6,833	6,965	7,724	7,598	7,910	8,528	8,680	8,441	8,903	5.5
Perth And Kinross	793	788	852	927	978	1,019	1,054	1,084	1,117	1,231	10.2
Renfrewshire	5,190	5,405	5,500	6,115	5,982	6,153	6,144	6,362	6,869	7,201	4.8
South Ayrshire	2,554	2,651	3,081	3,340	3,162	3,214	3,153	3,245	3,330	3,351	0.6
South Lanarkshire	5,835	6,419	6,799	7,583	7,556	7,973	8,508	8,785	8,941	9,430	5.5
Stirling	2,469	2,521	2,701	2,809	2,823	2,921	2,928	2,914	2,952	3,148	6.6
West Dunbartonshire	4,367	4,309	4,392	4,825	4,666	4,751	4,775	4,863	4,934	5,140	4.2
West Lothian	2,999	3,029	3,060	3,066	2,981	3,214	3,760	4,108	4,432	4,792	8.1
Scotland Other2	29,999	5,755	5,833	0	0	0	0	0	0	0	-
Scotland Total	128,229	133,996	139,656	148,091	151,288	156,924	159,031	163,767	165,381	174,808	5.7

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.
1. Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each Local Authority. A journey starting and ending in Angus would count twice against the Local Authority.
Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.
2. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.
One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://www.rail-reg.gov.uk/upload/pdf/odm-summary-1011.pdf

 

Table 7.6c Rail passenger journeys wholly within Scotland, using national rail tickets 1 , by local authority areas 2, 3 of origin and destination, 2014-15 4

Origin	Destination
	Aberdeen City	Aberdeen-shire	Angus	Argyll & Bute	Clackmannanshire	Dumfries & Galloway	Dundee City	East Ayrshire	East Dunbartonshire	East Lothian	East Renfrewshire	Edinburgh, City of	Falkirk	Fife
	thousands
Aberdeen City	515	566	136	1	0	1	93	1	2	2	0	234	9	49
Aberdeenshire	566	30	17	0	0	0	15	0	0	0	0	34	1	5
Angus	136	17	40	0	0	0	140	0	0	0	0	42	1	8
Argyll & Bute	1	0	0	77	0	0	1	1	5	0	1	23	2	1
Clackmannanshire	0	0	0	0	0	0	1	0	2	0	0	27	8	0
Dumfries & Galloway	1	0	0	0	0	65	1	11	0	0	1	50	0	2
Dundee City	93	15	140	1	1	1	8	0	1	2	0	210	5	95
East Ayrshire	1	0	0	1	0	11	0	96	2	0	15	10	1	0
East Dunbartonshire	2	0	0	5	2	0	1	2	84	1	6	85	15	1
East Lothian	2	0	0	0	0	0	2	0	1	34	0	1,013	6	12
East Renfrewshire	0	0	0	1	0	1	0	15	6	0	188	23	2	0
Edinburgh, City of	234	34	42	23	27	50	210	10	85	1,013	23	1,340	685	1,973
Falkirk	9	1	1	2	8	0	5	1	15	6	2	685	74	6
Fife	49	5	8	1	0	2	95	0	1	12	0	1,973	6	535
Glasgow, City of	203	21	25	431	84	78	112	412	1,776	34	1,298	2,065	563	77
Highland	116	13	3	4	0	1	10	0	2	1	0	124	3	11
Inverclyde	2	0	0	3	0	0	0	2	5	0	5	17	2	1
Moray	115	9	1	0	0	0	3	0	0	0	0	15	0	3
North Ayrshire	3	0	0	1	0	1	1	1	6	0	6	27	3	1
North Lanarkshire	4	0	1	8	2	1	2	4	37	3	12	434	23	5
Perth & Kinross	26	4	17	1	1	1	119	0	2	1	0	119	5	28
Renfrewshire	2	0	0	4	1	3	1	10	21	0	20	32	7	1
South Ayrshire	3	0	1	2	1	11	2	28	7	1	7	46	3	2
South Lanarkshire	1	0	0	5	1	0	1	7	33	1	52	92	5	1
Stirling	26	2	4	6	70	1	25	1	26	3	3	421	158	5
West Dunbartonshire	1	0	0	133	1	0	0	3	51	0	8	26	4	1
West Lothian	5	0	0	2	1	0	4	0	4	11	2	1,792	28	9
Scotland	2,115	721	439	713	199	230	853	608	2,174	1,128	1,650	10,959	1,620	2,835
	Destination
	Glasgow, City of	Highland	Inverclyde	Moray	North Ayrshire	North Lanark-shire	Perth & Kinross	Renfrew-shire	South Ayrshire	South Lanark-shire	Stirling	West Dunbarton-shire	West Lothian	Scotland
	thousands
Aberdeen City	203	116	2	115	3	4	26	2	3	1	26	1	5	2,115
Aberdeenshire	21	13	0	9	0	0	4	0	0	0	2	0	0	721
Angus	25	3	0	1	0	1	17	0	1	0	4	0	0	439
Argyll & Bute	431	4	3	0	1	8	1	4	2	5	6	133	2	713
Clackmannanshire	84	0	0	0	0	2	1	1	1	1	70	1	1	199
Dumfries & Galloway	78	1	0	0	1	1	1	3	11	0	1	0	0	230
Dundee City	112	10	0	3	1	2	119	1	2	1	25	0	4	853
East Ayrshire	412	0	2	0	1	4	0	10	28	7	1	3	0	608
East Dunbartonshire	1,776	2	5	0	6	37	2	21	7	33	26	51	4	2,174
East Lothian	34	1	0	0	0	3	1	0	1	1	3	0	11	1,128
East Renfrewshire	1,298	0	5	0	6	12	0	20	7	52	3	8	2	1,650
Edinburgh, City of	2,065	124	17	15	27	434	119	32	46	92	421	26	1,792	10,959
Falkirk	563	3	2	0	3	23	5	7	3	5	158	4	28	1,620
Fife	77	11	1	3	1	5	28	1	2	1	5	1	9	2,835
Glasgow, City of	13,097	125	780	13	1,033	3,227	165	2,266	643	3,697	496	1,562	410	34,694
Highland	125	602	1	78	1	2	40	1	2	1	16	2	2	1,161
Inverclyde	780	1	281	0	9	9	1	292	10	14	2	7	1	1,445
Moray	13	78	0	36	0	0	2	0	0	0	1	0	0	279
North Ayrshire	1,033	1	9	0	365	12	1	221	251	22	3	10	2	1,981
North Lanarkshire	3,227	2	9	0	12	321	2	39	16	187	21	40	38	4,451
Perth & Kinross	165	40	1	2	1	2	33	1	2	1	39	1	2	616
Renfrewshire	2,266	1	292	0	221	39	1	470	116	56	7	23	4	3,601
South Ayrshire	643	2	10	0	251	16	2	116	486	21	5	7	3	1,676
South Lanarkshire	3,697	1	14	0	22	187	1	56	21	457	5	47	6	4,715
Stirling	496	16	2	1	3	21	39	7	5	5	203	4	19	1,574
West Dunbartonshire	1,562	2	7	0	10	40	1	23	7	47	4	632	4	2,570
West Lothian	410	2	1	0	2	38	2	4	3	6	19	4	47	2,396
Scotland	34,694	1,161	1,445	279	1,981	4,451	616	3,601	1,676	4,715	1,574	2,570	2,396	87,404

Source: ORR - Not National Statistics
1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2. In this table a journey between two local authorities is only counted once.
3. The table does not show the local authority areas which do not contain any stations
4. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
Note: Previous versions of this table for the years 2008-09 to 2012-13 can be found in the STS no 33 Excel datasets here
http://www.transportscotland.gov.uk/analysis/statistics/publications/scottish-transport-statistics-previous-editions

 

Table 7.7 Passenger journeys to and from the main stations in Scotland: 2015-16 ^{1, 2, 3, 4}

Rank		thousands
1	Glasgow Central	30,001
2	Edinburgh	21,724
3	Glasgow Queen Street	16,424
4	Paisley Gilmour Street	4,158
5	Aberdeen	3,460
6	Partick	2,858
7	Haymarket	2,650
8	Stirling	2,442
9	Charing Cross (Glasgow)	2,039
10	Dundee	1,890
11	Hyndland	1,744
12	Exhibition Centre Glasgow	1,743
13	Ayr	1,556
14	Argyle Street	1,383
15	Inverkeithing	1,381
16	Johnstone	1,315
17	Inverness	1,307
18	Croy	1,302
19	Motherwell	1,258
20	Bathgate	1,223
21	Mount Florida	1,194
22	Kirkcaldy	1,158
23	Livingston North	1,155
24	Anniesland	1,154
25	Perth	1,146
26	East Kilbride	1,137
27	Linlithgow	1,133
28	Rutherglen	1,110
29	Airdrie	1,075
30	Kilwinning	1,009
31	Milngavie	992
32	Irvine	975
33	Hamilton West	935
34	Dalmuir	907
35	Edinburgh Park	889
36	Bellshill	879
37	Falkirk High	870
38	Larbert	850
39	Lenzie	837
40	Uddingston	827
41	Hamilton Central	825
42	Helensburgh Central	811
43	Westerton	795
44	Bishopbriggs	784
45	Cambuslang	774
46	Dumbarton Central	751
47	High Street	735
48	Polmont	733
49	Dunfermline	727
50	Hairmyres	719
51	Shettleston	715
52	Bellgrove	692
53	Barrhead	689
54	Falkirk Grahamston	688
55	Queen's Park (Glasgow)	687
56	Crossmyloof	675
57	Troon	671
58	Dyce	664
59	Coatbridge Sunnyside	661
60	Bishopton	654
61	Singer	647
62	Bridgeton	632
63	Anderston	625
64	Blantyre	611
65	Kilmarnock	593
66	South Gyle	587
67	Cathcart	587
68	Newton	585
69	Uphall	582
70	North Berwick	572
71	Greenock West	570
72	Bearsden	565
73	Gourock	563
74	Leuchars	561
75	Clarkston	553
76	Balloch	547
77	Dunblane	539
78	Port Glasgow	538
79	Stonehaven	536
80	Inverurie	534
81	Dalmeny	499
82	Musselburgh	478
83	Wishaw	465
84	Garrowhill	463
85	Blairhill	463
86	Scotstounhill	459
87	Dunbar	453
88	Patterton	439
89	Dumbarton East	431
90	Largs	430
91	Larkhall	420
92	Springburn	419
93	Neilston	408
94	Drumgelloch	404
95	Dalreoch	397
96	Pollokshields East	397
97	Carluke	396
98	Prestwick	393
99	Easterhouse	393
100	Greenock Central	392

 

 

Table 7.8 Passenger journeys to or from stations1 in Scotland that have opened (or re-opened) since 1970

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	thousands
Duncraig (1971)	0.4	0.3	0.5	0.4	0.4	0.6	0.7	0.8	0.5	0.4	0.5
Kingsknowe (1971)	18.5	19.9	19.3	20.3	19.7	15.8	17.5	25.3	24.7	21.2	20.2
Alness (1973)	7.6	9.8	11.6	13.7	14.3	17.7	25.5	28.4	27.8	25.9	23.6
Muir of Ord (1976)	24.7	32.6	39.2	51.1	57.4	62.4	74.5	74.1	72.8	66.6	66.5
IBM (1978)	117.3	94.0	93.5	205.7	145.7	136.4	127.8	122.6	71.1	47.4	22.0
Anderston (1979)	340.7	381.9	428.6	651.3	551.9	576.8	647.2	630.8	602.8	633.7	624.6
Argyle Street (1979)	574.3	616.7	606.4	911.8	734.8	783.6	1196.5	1336.7	1369.9	1438.4	1382.9
Bridgeton * (1979)	240.0	286.2	308.7	466.9	394.0	409.1	489.3	617.2	647.0	647.0	631.8
Dalmarnock (1979)	58.1	61.1	61.2	79.8	77.3	76.8	79.6	21.5	100.4	217.1	283.2
Exhibition Centre * (1979)	632.9	762.8	866.5	1153.1	1054.2	1170.0	1317.8	1369.4	1375.5	1639.9	1742.5
Dyce (1984)	334.7	401.0	453.6	488.0	515.5	542.5	677.9	759.9	810.7	823.9	664.4
Livingston South (1984)	227.4	225.6	231.4	245.6	250.2	295.8	285.4	287.7	296.3	317.2	342.8
Kilmaurs (1984)	69.4	72.5	73.4	84.4	81.0	95.5	102.1	107.3	105.8	109.8	103.5
Auchinleck (1984)	37.8	39.0	35.7	38.5	37.8	43.3	55.7	57.1	56.0	62.7	62.0
Dunrobin Castle (1985)	0.4	0.4	0.4	0.6	0.5	0.6	0.6	0.6	0.9	0.8	0.8
Loch Eil Outward Bound * (1985)	0.5	0.6	0.9	0.9	0.5	0.8	0.7	0.6	0.5	0.6	0.5
South Gyle (1985)	424.3	410.3	464.0	496.9	475.8	473.7	513.8	555.1	574.6	558.1	587.4
Loch Awe (1985)	2.8	2.2	2.3	2.5	2.9	3.1	2.5	2.7	3.0	4.8	4.8
Portlethen (1985)	14.9	21.1	22.1	19.9	15.2	18.3	19.1	28.0	48.2	57.2	56.3
Bridge of Allan (1985)	167.1	191.8	224.1	224.6	235.2	227.3	243.5	248.2	258.7	275.0	278.9
Livingston North (1986)	621.6	624.2	602.4	566.0	552.7	631.0	825.5	924.3	1030.6	1125.3	1155.0
Bathgate (1986)	645.4	650.6	650.0	645.8	607.3	694.9	871.0	973.9	1060.7	1176.5	1223.1
Uphall (1986)	248.7	250.7	255.2	254.1	226.7	220.9	325.1	431.2	511.0	557.6	581.6
Wester Hailes (1987)	20.9	18.9	18.9	20.4	22.7	23.1	29.8	35.8	36.2	37.5	38.6
Curriehill (1987)	43.6	41.0	43.3	47.1	46.9	48.5	52.9	63.9	65.8	67.2	67.0
Ardrossan Town (1987)	16.5	16.5	15.2	22.9	18.6	18.7	20.6	21.0	21.2	21.9	20.1
Falls of Cruachan (1988)	0.1	0.2	0.2	0.2	0.2	0.2	0.3	0.2	0.5	0.7	0.7
Musselburgh (1988)	193.4	202.9	306.2	385.3	389.2	362.9	386.7	420.8	438.7	456.7	478.1
Greenfaulds (1989)	83.0	93.7	107.0	121.4	131.3	136.1	132.6	122.9	130.5	136.5	130.9
Drumgelloch (1989) !	172.9	165.2	168.4	193.0	170.9 |	58.5 |	269.2	307.2	345.0	387.3	403.5
Stepps (1989)	228.2	263.4	277.3	343.0	301.2	291.0	302.2	305.6	277.4	296.9	300.4
Airbles (1989)	78.6	89.2	94.2	114.9	104.5	107.8	110.1	113.6	112.8	119.1	127.0
Milliken Park (1989)	110.2	118.0	124.2	154.9	137.4	142.3	151.2	169.4	190.3	198.2	206.1
Whinhill (1990)	36.7	32.8	32.2	37.9	35.2	37.7	40.0	45.3	52.4	52.6	53.6
Dumbreck (1990)	97.3	97.6	92.5	124.0	111.5	109.5	114.1	117.2	131.4	150.6	164.0
Corkerhill (1990)	147.2	153.1	154.7	212.8	192.4	211.9	236.6	233.5	245.0	247.8	266.2
Mosspark (1990)	91.9	93.1	100.3	125.7	111.0	111.2	117.4	116.0	110.7	119.0	143.1
Crookston (1990)	99.8	113.2	114.7	132.6	115.1	120.0	126.4	127.2	132.6	149.8	174.8
Paisley Canal (1990)	176.2	187.5	189.9	231.7	215.2	219.1	232.8	218.5	340.6	363.2	367.7
Priesthill & Darnley (1990)	51.4	69.9	78.6	94.5	86.0	105.1	115.9	125.1	125.8	134.2	137.7
Shieldmuir (1990)	8.2	10.6	23.0	44.8	48.9	57.3	56.8	69.5	81.4	89.2	105.2
Hawkhead (1991)	100.5	109.5	117.0	157.1	137.7	139.5	145.5	138.7	167.3	183.8	201.3
New Cumnock (1991)	23.1	21.8	19.9	23.0	22.1	26.2	28.0	28.5	27.2	31.9	28.4
Glenrothes with Thornton (1992)	47.6	54.5	53.7	52.2	52.6	49.6	57.5	60.9	63.0	67.3	76.7
Whifflet (1992)	203.8	219.0	229.6	282.3	246.6	246.7	254.5	257.4	233.4	234.1	247.4

Source: ORR - Not National Statistics
1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
* This is the current name - the station had a different name when it was opened (or re-opened)
! The station closed on 9 May 2010 and then re-opened on 6 March 2011.

Table 7.8 Passenger journeys to or from stations1 in Scotland that have opened (or re-opened) since 1970

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	thousands
Ashfield (1993)	38.7	42.5	43.8	57.9	58.0	54.7	69.7	76.4	74.2	80.5	76.5
Possilpark & Parkhouse (1993)	38.2	60.2	79.2	106.7	93.8	90.3	112.0	123.8	99.2	97.7	91.4
Gilshochill * (1993)	33.1	74.0	82.4	103.0	96.0	84.8	89.5	98.9	94.5	101.9	87.0
Summerston (1993)	68.5	83.5	90.5	118.2	119.7	116.5	140.5	156.8	154.1	166.9	152.4
Maryhill (1993)	49.3	53.3	55.6	77.4	69.1	65.3	80.3	83.3	77.3	92.3	90.5
Carmyle (1993)	100.0	102.2	106.2	131.6	124.3	127.0	135.3	143.3	132.1	131.1	132.5
Mount Vernon (1993)	34.9	36.8	41.1	58.2	51.4	55.7	56.7	63.3	57.3	59	60.2
Baillieston (1993)	50.3	57.4	66.4	90.8	89.1	97.0	109.2	114.7	112.0	112.9	126.2
Bargeddie (1993)	66.8	74.4	78.1	97.4	85.8	89.8	99.4	98.3	88.0	85.9	95.2
Kirkwood (1993)	114.3	114.8	120.8	158.9	140.6	138.9	150.0	153.2	130.2	131.6	138.9
Gretna Green (1993)	32.2	27.0	28.8	28.2	31.3	32.9	36.6	37.4	38.0	40.2	38.9
Camelon (1994)	90.0	90.5	96.6	97.3	92.1	97.7	104.5	110.9	116.4	130.5	136.1
Wallyford (1994)	126.7	135.8	159.9	209.3	227.9	220.9	240.8	255.8	268.1	295.9	311.9
Sanquhar (1994)	25.8	25.4	23.4	24.3	23.9	22.4	28.4	28.2	26.3	27.5	24.5
Prestwick Airport (1994)	95.3	113.7	569.7 2	766.8	532.3	315.3	337.0	343.8	454.0	293.9	93.0
Dalgety Bay (1998)	246.9	262.3	270.9	272.7	247.8	244.3	264.2	268.4	284.3	307.8	341.0
Drumfrochar (1998)	49.0	45.7	43.3	58.5	59.1	61.3	55.2	60.0	69.8	72.9	68.4
Dunfermline Queen Margaret (2000)	206.4	211.1	202.5	214.7	205.3	195.5	210.5	206.1	208.5	224.1	250.5
Howwood (2001)	32.7	50.3	48.3	42.9	41.5	41.3	47.9	51.3	112.7	119.9	124.9
Beauly (2002)	28.4	35.9	41.9	52.4	51.1	49.8	54.5	55.2	57.9	57.4	59.4
Brunstane (2002)	119.9	121.8	109.5	135.1	134.3	128.2	132.8	144.2	159.6	164.5	166.0
Newcraighall (2002)	159.8	176.9	190.0	182.9	194.2	182.0	191.0	206.9	221.9	242.8	224.0
Edinburgh Park (2003)	353.3	367.6	382.6	434.2	451.8	499.4	646.0	816.7	960.3	893.5	889.5
Gartcosh (2005)		99.6	111.0	124.3	131.7	134.3	143.8	142.0	153.4	177	156.8
Kelvindale (2005)	17.4	95.0	107.7	109.5	109.7	90.4	94.4	96.5	98.0	105.5	91.6
Chatelherault (2005)	3.5	17.3	23.5	41.0	49.8	57.1	59.5	62.5	66.9	74.9	85.9
Merryton (2005)	20.0	81.1	97.6	99.5	104.0	102.6	106.3	113.1	111.4	116.2	113.5
Larkhall (2005)	83.2	268.7	307.9	334.4	323.1	316.8	327.1	342.7	406.1	420.1	420.4
Alloa (May 2008)				336.0	390.0	390.7	401.1	380.9	383.8	402.4	386.5
Laurencekirk (May 2009)					56.5	73.1	86.1	92.5	102.8	112.9	104.5
Blackridge (2010)						12.4	43.3	42.6	47.3	51.5	53.2
Armadale (2011)						11.2	126.1	141.1	164.7	186.3	215.4
Caldercruix (2011)						11.1	91.0	93.0	101.9	109	111.5
Conon Bridge (2013)								3.8	18.1	15.5	15.3
Eskbank (Sept 2015)											128.3
Galashiels (Sept 2015)											213.8
Gorebridge (Sept 2015)											59.3
Newtongrange (Sept 2015)											86.4
Shawfair (Sept 2015)											13.2
Stow (Sept 2015)											39.7
Tweedbank (Sept 2015)											300.6

Source: ORR - Not National Statistics
1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
2. Prestwick airport includes rail link tickets from 2007-08.
* This is the current name - the station had a different name when it was opened (or re-opened)

 

Table 7.9 Rail punctuality: Public Performance Measure - for all services ⁶

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	percentage of trains arriving on time
GNER 1	83.5	82.7	-	-	-	-	-	-	-	-	-
East Coast 1, 3, 5, 7	-	-	82.6	86.9	87.4	83.3	86.6	83.9	84.2	-	-
Virgin Trains East coast 7	-	-	-	-	-	-	-	-	-	88.6	85.2
ScotRail (First) 2, 9	85.8	88.8	90.6	90.7	90.6	90.1	90.7	93.0	91.4	90.5	-
ScotRail (Abellio) 2, 9	-	-	-	-	-	-	-	-	-	-	90.6
Virgin CrossCountry 1	80.9	83.9	-	-	-	-	-	-	-	-	-
CrossCountry 1, 4	-	-	87.0	90.1	90.1	87.9	89.6	86.8	86.7	88.8	89.5
Virgin Train West Coast 1, 8	83.5	86.0	86.2	80.0	84.6	86.6	85.9	83.6	85.8	84.8	86.0
Caledonian Sleeper 1, 9	-	-	-	-	-	-	-	-	-	-	86.0
GB long-distance operators 1	82.2 |	84.9	86.2	87.2	88.7	87.7	89.1	87.0	86.9	87.4	87.6
GB regional operators 2	84.7 |	87.2	89.2	90.6	92.5	91.5	92.5	91.1	91.0	91.6	91.4

Source: ORR - Not National Statistics
1 For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled time (i.e. are no more than 9 minutes and 59 seconds late)
2 For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time (i.e. are no more than 4 minutes and 59 seconds late)
3 National Express East Coast has taken over the franchise previously operated by GNER.
4 CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.
5 National Express East Coast services were transferrred to East Coast on 13 November 2009
6 Figures subject to revision on annual basis.
7 From 1 March 2015 Virgin trains took over the East Coast operation.
8 Virgins Trains has been renamed Virgin West Coast.
9 Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in 2015-16. Abellio took over the ScotRail franchise from First at the start of 2015-16.

 

Table 7.10 ScotRail services: arrival times at final destinations ¹

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	percentages
Total within 5 minutes	85.8	88.8	90.6	90.6	90.7	90.1	90.7	93.0	91.4	90.5	90.6
Total within 10 minutes	94.4	95.2	95.9	96.1	95.8	95.3	95.7	97.3	96.4	95.9	96.1
Total within 20 minutes	97.4	97.3	97.5	97.7	97.3	97.0	97.1	98.4	97.7	97.4	97.4
20 minutes and over 2	1.5	1.5	1.4	1.4	1.7	1.6	1.4	1.0	1.3	1.4	1.4
Cancelled 3	1.1	1.2	1.1	0.9	1.0	1.4	1.5	0.7	1.0	1.2	1.2
	thousands
Number of trains due to be run 4	691	693	706	697	715	715	719	726	744	750	752

Source: ORR - Not National Statistics
1 For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late
2 Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)
3 Includes trains which ran less than half their planned mileage
4 As in the planned timetable for the day. This may differ from the published timetable due to (e.g.) engineering works, floods, etc.

 

Table 7.11 Rail passenger satisfaction: National Rail Passenger Survey

	2005	2006	2007	2008	2009	2010	2011	2012	2013	2014	2015
ScotRail passengers	percentage who were satisfied or said good 1
Overall opinion of journey	85	87	84	89	89	88	88	89	88	89	89
How deals with delays	40	46	33	40	41	42	34	39	42	47	50
Value for money	57	56	57	59	57	59	57	52	50	58	60
How station staff handle requests	83	83	82	88	86	81	89	90	87	90	93
Overall station environment	64	67	71	74	78	77	76	76	74	80	81
Ticket buying facilities	71	74	78	85	83	81	80	82	81	79	85
Info. re. times, platforms	78	79	78	83	85	85	85	88	85	87	87
Punctuality / reliability	79	86	83	89	88	87	84	87	83	84	85
Length of journey time	87	89	88	89	90	88	90	91	90	89	89
Ease of getting on/off	84	84	83	85	88	86	87	88	87	88	87
Amount of seats / standing space	72	71	71	72	77	75	73	78	78	77	75
Frequency	83	82	80	82	84	82	83	82	83	83	83
Train Cleanliness	77	79	79	79	81	77	80	83	82	83	78
Comfort of seats	80	80	78	76	79	76	80	81	80	81	82
Sample size	2114	2015	2029	2091	2067	2113	2568	2539	2187	2095	2220
Others whose journeys started in Scotland 2	percentage who were satisfied or said good 1
Overall opinion of journey	80	89	87	85	90	92	91	87	92	88	91
How deals with delays	52	69	58	54	56	62	54	55	70	48	68
Value for money	64	70	70	65	65	69	62	65	68	66	69
How station staff handle requests	94	87	82	90	87	90	86	91	90	90	93
Overall station environment	78	79	79	80	83	82	78	63	75	83	86
Ticket buying facilities	85	78	82	78	90	86	89	81	82	86	90
Info. re. times, platforms	89	86	87	86	91	91	87	86	86	89	94
Punctuality / reliability	73	87	86	87	90	88	87	89	89	89	90
Length of journey time	78	86	84	82	87	88	88	87	87	86	91
Ease of getting on/off	77	78	83	81	83	85	85	86	87	84	85
Amount of seats / standing space	73	71	77	72	80	79	77	79	79	79	80
Frequency	73	83	78	72	84	82	80	79	81	84	88
Train Cleanliness	83	84	89	84	86	86	81	86	86	86	86
Comfort of seats	80	78	77	74	78	80	77	81	82	78	81
Sample size	420	480	323	391	481	562	672	706	825	786	753
All GB regional operators	percentage who were satisfied or said good 1
Overall opinion of journey	83	85	82	86	86	87	86	86	84	85	86
Punctuality / reliability	79	82	82	84	86	86	84	84	81	82	84
All GB long-distance operators
Overall opinion of journey	83	88	86	84	86	87	86	88	87	86	87
Punctuality / reliability	78	86	84	81	86	86	85	87	84	83	84

Source: Passenger Focus - Not National Statistics
1 The difference from 100 includes both those who were dis-satisfied or said poor and (e.g.) those who were neither satisfied nor dis-satisfied.
2 Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers

 

Table 7.12 Freight traffic lifted in Scotland by destination and by commodity

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight) by destination
	million tonnes
within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	4.36	4.13	6.38	8.97	7.13	4.55	3.84	3.25	3.11	4.47	2.89
outwith the UK 1	0.49	0.43	0.51	0.54	0.53	0.50	0.39	0.36	0.36	0.37	0.43
Total	9.12	8.32	11.25	14.31	12.96	11.35	10.36	9.69	8.33	9.87	8.43
by commodity	million tonnes
minerals/ coal, coke	7.18	6.24	8.73	10.80	9.87	7.29	6.09	5.77	5.26	4.17	4.04
other	1.94	2.08	2.52	3.52	3.09	4.06	4.27	3.91	3.07	5.69	4.39
Total	9.12	8.32	11.25	14.32	12.96	11.35	10.36	9.68	8.33	9.86	8.43
Freight moved (weight x distance) by destination
	million tonne-kilometres
within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK 2	1,871	1,741	2,839	3,337	3,128	2,106	1,785	1,334	1,441	1,370	1,121
outwith the UK 1	353	308	368	385	375	352	266	249	258	265	306
Total	2,856	2,625	3,839	4,345	4,195	3,601	3,281	2,912	3,079	2,637	2,608
by commodity	million tonne-kilometres
minerals/ coal, coke	2,017	1,734	2,797	3,479	2,846	1,749	1,443	1,324	1,180	1,039	1,008
other 2	839	889	1,042	866	1,349	1,853	1,838	1,589	1,899	1,597	1,599
Total	2,856	2,623	3,839	4,345	4,195	3,602	3,281	2,913	3,079	2,636	2,607

Source: Rail freight companies - Not National Statistics
1. From 1996-97, outwith the UK includes freight taken to ports for export (such freight was previously counted under either within Scotland or elsewhere in the UK, depending upon the location of the port).
2. Revisions have been made to the figures for 2011-12 and earlier years.

 

Table 7.13 Freight traffic with a destination in Scotland by origin (where lifted) and by commodity

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight)
by origin	million tonnes
lifted within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	1.08	1.04	0.91	2.08	2.06	2.01	2.01	1.27	1.62	3.33	1.65
outwith the UK 1	0.64	0.52	0.54	0.48	0.45	0.41	0.50	0.42	0.42	0.41	0.40
Total	5.99	5.31	5.81	7.35	7.82	8.72	8.64	7.77	6.90	8.77	7.16
by commodity	million tonnes
minerals/ coal, coke	4.28	3.76	4.21	4.45	5.07	4.91	4.53	3.97	3.77	3.03	2.96
other	1.71	1.55	1.61	2.91	2.74	3.80	4.10	3.80	3.11	5.73	4.19
Total	5.99	5.31	5.82	7.36	7.81	8.71	8.63	7.77	6.88	8.76	7.15
Freight moved (weight x distance)
by origin	million tonne-kilometres
lifted within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK	569	556	487	479	1,012	1,089	1,062	625	890	980	678
outwith the UK 1	438	376	390	343	327	287	339	302	302	305	296
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,287	2,155
by commodity	million tonne-kilometres
minerals/ coal, coke	639	584	607	626	632	591	626	530	502	520	505
other	999	923	902	819	1,399	1,928	2,005	1,726	2,070	1,766	1,649
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,286	2,154

Source: Rail freight companies - Not National Statistics

1. From 1996-97, outwith the UK includes freight imported via ports in England and Wales, which then comes by rail into Scotland (previously, such freight was counted as lifted elsewhere in the UK).
It should be noted that, in all years, imported freight lifted at Scottish ports is counted under lifted in Scotland.

 

Table 7.14 Lines open for traffic

	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15
	kilometres
Routes
Electrified	634	639	639	639	639	672	676	676	676	709	709
Non electrified	2,095	2,097	2,097	2,097	2,106	2,087	2,087	2,087	2,087	2,054	2,110
Total	2,729	2,736	2,736	2,736	2,745	2,759	2,763	2,763	2,763	2,763	2,819

Source: Network Rail - Not National Statistics

 

Table 7.15 Number of stations^1,2

	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15
Passenger and parcel	340	344	344	345	346	351	351	351	351	351	358
Freight only	118	118	115	118	118	118	118	119	119	119	119
Total	458	462	459	463	464	469	469	470	470	470	477

Source: Network Rail - Not National Statistics

 

Table 7.15 Number of stations^1,2

	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15
Passenger and parcel	340	344	344	345	346	351	351	351	351	351	358
Freight only	118	118	115	118	118	118	118	119	119	119	119
Total	458	462	459	463	464	469	469	470	470	470	477

Source: Network Rail - Not National Statistics
1. The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast.
2. The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06 financial year. All are owned by Network Rail with the exception of Prestwick Airport.

 

Table 7.16 Number of passenger stations by local authority, 2014-15 ¹

Local Authority	number
Aberdeen, City of	2
Aberdeenshire	6
Angus	7
Argyll and Bute	14
Clackmannanshire	1
Dumfries & Galloway	7
Dundee City	2
East Ayrshire	6
East Dunbartonshire	6
East Lothian	7
East Renfrewshire	9
Edinburgh, City of	11
Eilean Siar	0
Falkirk	5
Fife	19
Glasgow, City of	61
Highland	59
Inverclyde	14
Midlothian	4
Moray	3
North Ayrshire	12
North Lanarkshire	24
Orkney Islands	0
Perth & Kinross	7
Renfrewshire	10
Scottish Borders	3
Shetland Islands	0
South Ayrshire	9
South Lanarkshire	19
Stirling	6
West Dunbartonshire	13
West Lothian	12
Scotland	358

Source: Network Rail - Not National Statistics
1. The number of stations open at the end of the financial year 2005-06. All owned by Network Rail except Prestick Airport (South Ayrshire).

 

Table 7.17 Strathclyde Partnership for Transport - Glasgow Subway ¹

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	numbers
Vehicles2	41	41	41	41	41	41	41	41	41	41	41
	thousands
Loaded train kilometres 6	3,002	3,098	3,134	3,173	3,098	2,922	3,469	3,466	3,505	3,564	3,537
Passenger journeys	13,164	13,160	14,449	14,103	13,055	13,009	12,888	12,604	12,702	12,951	12,713
	£ thousands
Revenue 3	11,786	12,963	13,965	14,690	13,296	14,835	15,147	13,503	17,003	19,194	18,937
Revenue at constant prices 4	15,871	16,918	17,476	17,681	16,086	17,153	16,650	14,384	17,577	19,382	18,937
Passenger receipts 5	11,190	12,396	13,119	14,015	12,661	13,775	14,166	12,602	15,955	17,752	17,632
Pass. rec. at constant prices 4	15,068	16,178	16,417	16,869	15,318	15,927	15,572	13,424	16,493	17,926	17,632
	numbers
Operational staff	364	361	354	361	351	331	284	170	164	161	165

Source: Strathclyde Partnership for Transport - Not National Statistics
1. The Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.
2. Passenger carriages including power cars
3. These figures are headline revenue figures and include such as items as rental and advertising income.
4. Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).
5. These figures are passenger ticket receipts as described at paragraphs 3.10 and 3.11 of the commentary.
6. Strathclyde Partnership for Transport have discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years.
Earlier editions of this publication have not been revised.

 

Table 7.18 Railway accidents, Scotland ^{1, 2}

	2005	2006	2007	2008	2009	2010	2011	2012	2013	2014	2015
Railway accidents
PHRTA 3
Train collision 4	-	-	-	1	-	1	-	-	1	2	1
Derailments 5	3	4	3	2	1	3	2	3	-	1	1
Non- PHRTA 6
Striking level crossing gates or barrier	-	1	1	1	-	-	1	-	-	-	1
Train striking object	10	11	8	9	12	13	20	22	7	11	14
Train striking animal	16	17	13	22	41	60	51	69	110	111	114
Train fire	9	8	10	7	7	5	1	4	-	-	1
Train struck by missile	2	1	-	6	3	2	7	4	3	3	2
Open door collision	-	-	-	1	-	-	-	-	-	1	0
Collisions	-	-	1	-	-	-	-	1	-	-	0
All accidents	40	42	36	49	64	84	82	103	121	129	134
Casualties
Train accidents - deaths 7	-	-	2	-	3	-	-	-	-	-	-
- injuries 8	16	6	14	15	6	8	2	8	6	1	4
Accidents in stations
Train accidents - deaths 7	2	-	2	-	-	-	-	-	-	-	-
- injuries 8	482	415	553	542	528	486	579	561	537	608	564
Accidents on trains
Train accidents - deaths 7	-	-	-	-	-	-	-	-	-	-	-
- injuries 8	188	163	179	159	150	115	120	129	150	162	166
Accidents outside of trains and stations (not including suicides and or tresspass) 9
Train accidents - deaths 7	1	-	2	-	5	3	1	-	-	1	-
- injuries 8	207	175	220	211	253	287	251	219	219	261	217
Trespassers and suicides
- deaths	18	24	17	21	22	19	21	29	24	23	20
- injuries 8	6	14	8	9	13	9	8	12	15	6	9
Total deaths	21	24	23	21	30	22	22	29	24	24	20
Total injuries	899	773	974	936	950	905	960	929	927	1,038	960

Source: RSSB - Not National Statistics
Annual Safety Performance Report (ASPR) - http://www.rssb.co.uk/Library/risk-analysis-and-safety-reporting/2015-07-aspr-full-report-2014-15.pdf
1. Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.
The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.
2. Minor revisions have been made to figures in previous years.
3. Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102)
4. Train collisions with other trains only
5. Train derailments (ASPR, Chapter 7, Page 108)
6. Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114)
7. This includes all accidental fatalities
8. This includes all major and minor injuries (excludes Shock/trauma)
9. Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites

 

Table 7.19 Railway fatalities by local authority and category, 2015 ¹

	Trespasser	Suicide	Level Crossing User	Railway Staff	Passenger	Other Member of Public	Total
Aberdeen	-	2	-	-	-	-	2
Aberdeenshire	-	1	-	-	-	-	1
Dumfries and Galloway	-	1	-	-	-	-	1
Dundee		1					1
Falkirk	-	1	-	-	-	-	1
Fife	-	1	-	-	-	-	1
Glasgow	-	4	-	-	-	-	4
Moray	-	1	-	-	-	-	1
North Lanarkshire	-	1	-	-	-	-	1
Perth and Kinross	-	1	-	-	-	-	1
Renfrewshire	-	3	-	-	-	-	3
Scottish Borders	-	1	-	-	-	-	1
South Lanarkshire	-	1	-	-	-	-	1
West Lothian	-	1	-	-	-	-	1
Scotland	-	20	-	-	-	-	20

Source: RSSB - Not National Statistics

1. Figures for this table prior to edition 34 of STS were obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.
The figures in this table will therefore not be comparable with the tables published in previous editions of STS.

 

Table 7.20 Adults (16+) - views on train services of those who used them in the past month: 2014 ^{1 2}

	Agree			No view			Disagree			Sample size (=100%)
	strongly	tend to	All	neither … nor	no opinion	All	strongly	tend to	All
	row percentages
Trains run to timetable	43	48	91	4	2	5	1	3	4	2640
Train service is stable and not regularly changing	43	48	91	4	2	7	0	2	2	2640
Trains are clean	40	51	91	5	1	6	0	3	3	2640
Feel safe/secure on trains during the day	54	42	97	2	1	3	0	0	1	2640
It is simple decide what type of ticket I need	43	44	87	5	2	7	1	5	6	2640
Finding out about routes and times is easy	45	46	91	4	2	6	1	2	3	2640
Easy to change from trains to other forms of transport	36	44	80	9	7	16	1	3	4	2640
Train fares are good value	20	37	57	11	2	13	10	21	31	2640
Feel safe/secure on trains during the evening	38	43	81	7	7	13	2	5	6	2640

Source: Scottish Household Survey
1. Those who had not used a train service in the past month are not asked these questions about train services.
2. Question asked every other year in the survey. 2014 is the most recent data available, next update to be published in Summer 2017