Chapter 7: Rail Services

Chapter 7: Rail Services

1. Introduction

1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.

1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail. From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services.

1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.

Key Points

• There were 94 million passenger journeys on ScotRail services in 2016-17
• As of the end of 2015/16 Scotland had 2,819 kms of rail network and 359 stations.
• 30% of respondents to the Scottish Household Survey had used the train in the last month in 2016.

2. Main Points

Journeys & Trends

2.1 Passenger journeys on ScotRail services increased by 1% to 94.2 million in the 2016-17 financial year, an increase of 32% since 2006-07 (Table 7.1).

2.2 There were 93.4 million rail passenger journeys originating in Scotland in the 2015-16 financial year. This was 1.7 million (1.9%) more than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000. However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months). There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002. Subsequently, patronage recovered, with increases from 2004-05 onwards. (Table H1) (Table 7.2)

2.3 ORR data also show 4.2 million cross-border passenger journeys originating outwith Scotland in 2015-16, 0.1 million less than in 2014-15. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million). However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.2)

2.4 Passenger revenue from journeys originating in Scotland was £504 million in 2015-16 of which cross-border journeys originating in Scotland accounted for £154 million. A similar amount (£154 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)

Journey Stages & Distances

2.5 Tables 7.4 to 7.8 show passenger journeys as recorded by ORR. Of the 98 million passenger journeys to/from/within Scotland and England in 2015-16, 91% were solely within Scotland. London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 2 million journeys each (Table 7.4).

2.6 In 2015-16, there were 89.2 million passenger journeys, wholly within Scotland. Forty per cent of start and end points were in Glasgow and 13% were in Edinburgh. There were over 8 million cross border journeys starting or finishing in Scotland. Of these, 50% started or finished in Edinburgh and 26 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)

2.7 Table 7.6c shows travel between Local Authorities in 2015-16. Of the journeys wholly within Scotland, 14 million (39%) start and finish in Glasgow. Seven million are made between Glasgow and North and South Lanarkshire. (Table 7.6c)

Stations

2.8 In 2016-17, Glasgow Central was the busiest national rail station in Scotland, with 32 million passenger journeys. Edinburgh Waverley was used by almost 23 million passengers, Glasgow Queen Street by 15 million, Paisley Gilmour Street by 4.1 million, Aberdeen by 3.1 million, Partick by 3 million, Haymarket by 2.8 million, Stirling by 2.3 million, Charing Cross by 2.2 million, Exhibition Centre Glasgow by 1.9 and Dundee by 1.8 million. Including those already listed, there were 81 stations for which more than half a million passenger journeys each were recorded in the national ticketing system. (Table 7.7)

2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (1,891,500), Argyle Street (1,413,200), Bathgate (1,302,800), Livingston North (1,201,000), Edinburgh Park (870,000), Anderston (661,300), Bridgeton (610,500), Uphall (608,600) and Dyce (507,600) had the largest passenger volumes in 2016-17. (Table 7.8)

Punctuality & Service

2.10 In 2016-17, 90.3% of ScotRail services, 83.1% of Virgin Trains East Coast, 89.7% of Cross Country, 89.1% of Virgin Trains West Coast and 89.2% of Caledonian Sleeper trains arrived on time. For all GB long-distance operators it was 87.6% and for all GB regional operators it was 91.6%. (Table 7.9)

2.11 In 2016-17, 96.1% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.5% arrived 20 or more minutes late, and 1.1% were cancelled. (Table 7.10)

2.12 In 2016, 85% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 92% for non-ScotRail passengers whose journeys started in Scotland and 85% for all GB regional operators and 87% for all GB long-distance operators. The table shows ScotRail passengers' ratings of 14 aspects of service: in 2016, there were 11 for which at least 75% of those surveyed were satisfied, or said good and 8 above 80%. (Table 7.11)

2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services. In 2016, around 84-87% were satisfied with train services offered, their timeliness, cleanliness and frequency and ability to find out about tickets and routes. There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 95%, evening: 77%). 'Fares are good value' had the lowest agreement rate for trains with 56% of respondents doing so. These questions are asked every other year in the Scottish Household Survey, data for 2018 will be available in summer of 2019. (Table 7.20)

Rail Freight

2.14 In 2012-13, 8.4 million tonnes of freight was lifted in Scotland by rail, 15% less than the previous year, and 41% less than the 2005-06 peak. Since 2005-06 minerals and coal have fallen by 63% while other goods have increased by 25%.Of all freight lifted in Scotland, 34% was delivered elsewhere within the UK and about 5% was delivered outwith the UK (because of the way that the statistics are compiled, this figure includes freight for export which was delivered to a port in Britain, as well as Channel Tunnel traffic).

2.15 The amount of freight lifted in Scotland with a destination in Scotland increased by 48% between 2002-03 with a peak in 2007-08 and in 2012-13 was 19% below this level. In 2012-13, coal and minerals accounted for 4.0 million tonnes (48%) of the freight lifted in Scotland. Dividing the number of tonne-kilometres by the number of tonnes gives an average length of haul of 231 kilometres for traffic remaining in Scotland, 386 kilometres for traffic to other parts of the UK, and 712 kilometres for traffic destined for outwith the UK. (Table 7.12)

2.16 A total of 1.65 million tonnes of freight lifted elsewhere in the UK was delivered in Scotland in 2012-13, along with 0.40 million tonnes of freight from outwith the UK (the latter figure includes imported freight which was lifted at ports in England or Wales). The total amount of freight with a destination in Scotland fell by 18%, from 8.77 million tonnes in 2011-12 to 7.16 million tonnes in 2012-13, the reduction is a result of a fall in freight lifted in the UK, as that lifted in Scotland saw a slight increase on the previous year. (Table 7.13)

Railway Network

2.17 The total route length of the railway network in Scotland is 2,819 kilometres, of which 709 kilometres is electrified. These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)

2.18 The number of passenger stations has increased from 340 in 2003-04 to 359 in 2015-16. (Table 7.15)

2.19 The local authorities which had the largest numbers of stations located in their areas in 2015-16 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information http://bit.ly/1s2dAUa (Table 7.16)

Subway

2.20 On the Glasgow Subway, the number of passenger journeys decreased by 11 per cent between 2015-16 and 2016-17, and were the third lowest in the last 10 years. Passenger receipts (excluding other revenue) were £16.8 million in 2016-17, 9% less in cash terms, and 11% less in real terms, than in the previous year. The reductions in passenger numbers and receipts are due to a 6 week closure period. (Table 7.17)

Accidents

2.21 The number of railway accidents increased from 134 to 140 in 2016. Injuries from accidents on trains fell from 167 to 140 between 2015 and 2016. Injuries from train accidents in stations increased from 564 in 2015 to 722 in 2016. The total number of deaths increased from 20 to 31 between 2015 and 2016. The overall number of injuries relating to railways increased from 962 in 2015 to 1,139 in 2016. (Table 7.18)

2.22 There were 28 deaths attributed to suicides in 2016. (Table 7.19)

Figure 7.1 Passenger traffic originating in Scotland, and ScotRail passenger

Figure 7.2 Freight traffic lifted in Scotland

Table 7.1 ScotRail passenger services

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16 4	2016-17 4
	million
Passenger journeys 1	69.43	71.59	74.47	76.43	76.93	78.29	81.10	83.25	86.34	92.68	93.21	94.24
Passenger kilometres	2,283	2,338	2,426	2,516	2,533	2,642	2,682	2,713	2,828	3,021	2,874	2,842
Scheduled train kilometres 3	37.64	38.55	38.70	39.17	40.70	41.87	43.80	44.40	44.35	45.38	44.34	44.04
Route kilometres operated	3,032	3,032	3,032	3,042	3,043	3,066	3,066	3,066	3,066	3,066	3,120	3,121

Source: Office of Rail and Road - Not National Statistics
1. ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on
previously reported data to provide a more meaningful year on year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also
been adjusted to reflect this.
2. Figures affected by industrial action.
3. Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes
(e.g. cancellations and emergency timetables etc).
4. Abellio took over the ScotRail franchise from First on 01/04/2015. Since April 2015 Caledonian Sleeper details have now been excluded from the figures.

Table 7.2   Passenger traffic originating in Scotland: journeys and revenue

Type of ticket	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
Passenger journeys	million
Internal (journeys wholly within Scotland) 1,2
Full fare	21.1	22.3	23.8	24.1	24.0	24.7	25.5	22.5	23.2	23.5	23.1
Reduced fare	22.4	22.7	23.5	24.7	25.8	26.8	28.8	33.2	34.5	38.2	40.1
Season ticket	20.6	22.0	22.5	24.4	23.3	24.2	25.3	26.2	25.0	25.7	26.0
Total	64.1	67.0	69.8	73.2	73.2	75.8	79.5	81.9	82.7	87.4	89.2
Cross-border originating in Scotland 1,2
Full fare	0.3	0.3	0.3	0.2	0.2	0.2	0.2	0.1	0.2	0.2	0.2
Reduced fare	2.3	2.4	2.6	2.8	3.1	3.5	3.6	3.7	3.8	4.1	4.0
Season ticket	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.6	2.8	2.9	3.1	3.3	3.7	3.8	3.9	4.0	4.3	4.2
Total passenger traffic originating in Scotland 1,2
Full fare	21.4	22.6	24.1	24.3	24.2	24.9	25.7	22.6	23.4	23.8	23.3
Reduced fare	24.7	25.1	26.1	27.6	29.0	30.3	32.3	36.9	38.2	42.3	44.1
Season ticket	20.6	22.0	22.5	24.4	23.3	24.3	25.3	26.2	25.0	25.7	26.0
Total5	66.7	69.8	72.7	76.3	76.5	79.4	83.3	85.8	86.7	91.7	93.4
Passenger journeys originating outwith Scotland
Full fare	0.3	0.3	0.3	0.2	0.2	0.2	0.2	0.1	0.2	0.2	0.2
Reduced fare	2.3	2.4	2.5	2.8	3.1	3.5	3.6	3.7	3.8	4.1	4.0
Season ticket	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0	0.0
Total	2.6	2.8	2.9	3.1	3.3	3.7	3.8	3.9	4.0	4.3	4.2
Passenger revenue	£ million
Internal journeys 1,2	164.9	171.0	210.1	213.1	230.4	236.0	257.6	278.4	296.7	321.6	350.8
Cross-border journeys originating in Scotland	68.9	77.5	84.9	94.8	106.1	128.8	135.8	143.4	150.8	160.0	153.6
Total	233.8	248.4	295.0	307.9	336.5	364.9	393.4	421.8	447.5	481.7	504.3
Total at constant prices4	314.8	324.2	369.1	370.6	407.1	421.9	432.4	449.3	462.6	486.4	504.3
Cross-border journeys originating outwith Scotland	68.9	77.5	85.7	94.8	106.1	128.8	135.8	143.4	150.8	160.0	153.6
At constant prices 4	92.8	101.1	107.2	114.1	128.4	149.0	149.2	152.7	155.9	161.6	153.6

Source: ORR - Not National Statistics
1. There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.
2. Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series. 3. Figures affected by industrial action.
4. Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02).
5. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.

Table 7.3 Cross-border passenger traffic originating outwith Scotland: journeys and revenue ¹ Note: Figures in this table have now been combined with table 7.2

Table 7.4 Passenger journeys using national rail tickets ¹ to, from or within Scotland, 2015-16

	Passenger journeys made using national rail tickets		Change since 1995-96
	thousands	percentage	percentage
All such passenger journeys to, from or within Scotland2	97,562	100.0%	99.3%
of which:
within Scotland2	89,156	91.4%	100.9%
to / from England and Wales	8,406	8.6%	84.0%
of which:
to / from London	2,088	2.1%	69.5%
to / from North West England	2,320	2.4%	177.5%
to / from North East England	1,833	1.9%	152.6%
to / from Yorkshire and the Humber	983	1.0%	83.3%
to / from West Midlands	350	0.4%	55.4%
to / from East England	265	0.3%	-6.0%
to / from South East	241	0.2%	-25.3%
to / from East Midlands	204	0.2%	39.2%
to / from South West	80	0.1%	-56.9%
to / from Wales	43	0.0%	-43.7%

Source: ORR - Not National Statistics
1. Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system.
2. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.

Table 7.5 Distances travelled by passengers¹   to Aberdeen, Edinburgh and Glasgow ²         2015-16

	Aberdeen	Edinburgh	Glasgow
	percentages
0 - under 5 kms	0.0	0.7	3.9
5 - under 10 kms	11.5	6.8	15.2
10 - under 20 kms	1.3	8.2	24.9
20 - under 50 kms	27.0	36.3	33.5
50 - under 100 kms	10.1	29.3	15.4
100+ kms	50.1	18.7	7.0
All passenger journeys made using national rail tickets	100.0	100.0	100.0

Source: ORR - Not National Statistics
1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2. Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)

Table 7.6a Cross border rail passenger journeys starting or ending in Scotland1

Journeys (thousands) by District/Unitary Authority
To/From	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	% change 2015-16 on 2014-15
Aberdeen City	280	279	289	301	355	338	343	355	337	286	-15.1
Aberdeenshire	15	16	19	22	27	25	26	25	25	25	0.1
Angus	38	42	43	44	50	46	48	47	48	44	-8.9
Argyll And Bute	29	31	29	32	33	33	30	30	31	27	-14.2
Clackmannan	-	-	3	3	4	4	4	4	4	4	-4.9
Dumfries And Galloway	330	339	337	347	372	392	388	390	402	385	-4.2
Dundee City	148	158	163	170	194	192	191	179	172	162	-5.8
East Ayrshire	21	20	20	22	28	28	27	29	34	34	-0.3
East Dunbartonshire	4	4	5	7	9	11	12	13	16	15	-5.7
East Lothian	37	44	48	47	53	56	58	58	59	61	3.3
East Renfrewshire	2	2	3	4	5	5	5	7	8	8	-1.3
Edinburgh, City Of	2,555	2,689	2,873	3,116	3,377	3,494	3,605	3,757	4,106	4,162	1.4
Falkirk	50	53	57	58	66	69	72	73	76	71	-6.9
Fife	217	229	240	246	287	287	295	286	276	265	-4.0
Glasgow City 1	1,288	1,336	1,421	1,624	1,873	1,928	1,966	2,046	2,344	2,193	-6.5
Highland	139	147	146	148	166	151	146	144	134	96	-28.0
Inverclyde	21	20	19	20	24	22	23	24	30	29	-3.5
Midlothian	-	-	-	-	-	-	-	-	-	2
Moray	21	19	21	20	25	22	20	18	18	14	-20.4
North Ayrshire	26	25	26	29	34	32	34	35	43	42	-3.3
North Lanarkshire	95	96	101	96	107	106	100	106	120	112	-6.3
Perth And Kinross	63	67	72	79	87	86	87	82	79	74	-6.7
Renfrewshire	16	16	17	19	23	22	22	23	30	28	-5.5
Scottish Borders	-	-	-	-	-	-	-	-	-	4
South Ayrshire	36	35	34	37	41	41	45	47	55	49	-10.4
South Lanarkshire	12	14	15	18	24	24	26	28	34	31	-8.2
Stirling	75	82	82	83	97	96	99	96	103	100	-3.4
West Dunbartonshire	7	7	7	8	9	10	10	10	13	13	-2.1
West Lothian	32	35	38	40	50	59	62	63	71	71	-0.2
Scotland Other1	-	-	-	-	-	-	-	-	-	-	-
Scotland Total	5,558	5,807	6,129	6,641	7,419	7,580	7,745	7,978	8,669	8,406	-3.0

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.
1. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities.
One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf

Table 7.6b Rail passenger journeys within Scotland^1,2

Start/End points (thousands) on journeys within Scotland
To/From/Within	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	% change 2015-16 on 2014-15
Aberdeen City	2,401	2,646	2,770	2,873	3,191	3,510	3,755	4,055	4,229	3,838	-9.2
Aberdeenshire	740	810	859	954	1,070	1,174	1,258	1,368	1,441	1,430	-0.8
Angus	778	904	828	799	826	843	842	863	879	860	-2.2
Argyll And Bute	1,405	1,417	1,769	1,716	1,763	1,788	1,767	1,426	1,427	1,368	-4.1
Clackmannan	-	-	333	387	391	397	377	380	398	383	-3.8
Dumfries And Galloway	330	332	364	375	399	404	409	418	461	437	-5.2
Dundee City	1,348	1,448	1,480	1,500	1,532	1,539	1,523	1,594	1,706	1,771	3.8
East Ayrshire	803	773	808	842	1,043	1,166	1,205	1,139	1,215	1,171	-3.7
East Dunbartonshire	3,354	3,472	3,858	3,788	3,920	4,101	4,211	4,066	4,349	4,277	-1.7
East Lothian	1,367	1,609	1,788	1,801	1,781	1,884	2,011	2,163	2,257	2,386	5.7
East Renfrewshire	2,762	2,780	3,082	3,009	3,119	3,298	3,348	3,158	3,300	3,391	2.8
Edinburgh, City Of	15,899	16,723	18,195	19,781	20,291	18,526	19,577	20,904	21,919	22,740	3.7
Falkirk	2,694	2,814	2,833	2,856	2,922	2,965	2,978	3,068	3,240	3,206	-1.1
Fife	4,862	5,027	5,044	4,902	4,899	5,044	5,103	5,310	5,670	6,129	8.1
Glasgow City 1	49,819	51,843	58,953	61,182	63,527	64,204	65,765	64,988	69,388	70,835	2.1
Highland	1,558	1,672	1,815	1,918	2,009	2,164	2,208	2,317	2,322	2,345	1.0
Inverclyde	2,322	2,371	2,710	2,669	2,728	2,753	2,813	2,750	2,890	2,906	0.6
Midlothian	-	-	-	-	-	-	-	-	-	239	-
Moray	384	396	417	433	474	493	516	537	559	559	-0.1
North Ayrshire	3,462	3,436	3,795	3,758	3,884	3,924	4,061	3,862	3,963	3,947	-0.4
North Lanarkshire	6,833	6,965	7,724	7,598	7,910	8,528	8,680	8,441	8,903	8,997	1.1
Perth And Kinross	788	852	927	978	1,019	1,054	1,084	1,117	1,231	1,322	7.4
Renfrewshire	5,405	5,500	6,115	5,982	6,153	6,144	6,362	6,869	7,201	7,341	1.9
Scottish Borders	-	-	-	-	-	-	-	-	-	597	-
South Ayrshire	2,651	3,081	3,340	3,162	3,214	3,153	3,245	3,330	3,351	3,150	-6.0
South Lanarkshire	6,419	6,799	7,583	7,556	7,973	8,508	8,785	8,941	9,430	9,484	0.6
Stirling	2,521	2,701	2,809	2,823	2,921	2,928	2,914	2,952	3,148	3,187	1.3
West Dunbartonshire	4,309	4,392	4,825	4,666	4,751	4,775	4,863	4,934	5,140	5,128	-0.2
West Lothian	3,029	3,060	3,066	2,981	3,214	3,760	4,108	4,432	4,792	4,890	2.0
Scotland Other1	5,755	5,833	-	-	-	-	-	-	-	-	-
Scotland Total	133,996	139,656	148,091	151,288	156,924	159,031	163,767	165,381	174,808	178,311	2.0

Source: Office of Rail and Road. National Rail Statistics, Chapter 7 - Rail Useage.
1. Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each Local Authority. A journey starting and ending in Angus would count twice against the Local Authority. Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.
2. Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities. One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://www.rail-reg.gov.uk/upload/pdf/odm-summary-1011.pdf

Table 7.6c      Rail passenger journeys wholly within Scotland, using national rail tickets  ¹ ,
by local authority areas ^{2, 3} of origin and destination, 2015-16 ⁴   

	Destination
Origin	Aberdeen City	Aberdeen-shire	Angus	Argyll & Bute	Clackmannanshire	Dumfries & Galloway	Dundee City	East Ayrshire	East Dunbarton-shire	East Lothian	East Renfrew-shire	Edinburgh, City of	Falkirk	Fife	Glasgow, City of
	thousands
Aberdeen City	403	553	126	1	0	1	87	0	2	2	0	226	8	46	180
Aberdeenshire	553	32	15	0	0	0	18	0	0	0	0	37	1	5	21
Angus	126	15	42	0	0	0	135	0	0	1	0	46	1	9	24
Argyll & Bute	1	0	0	59	0	0	1	1	5	0	1	24	1	1	425
Clackmannanshire	0	0	0	0	0	0	1	0	2	0	0	25	10	0	79
Dumfries & Galloway	1	0	0	0	0	61	1	10	0	0	0	47	0	1	77
Dundee City	87	18	135	1	1	1	7	0	1	4	0	231	5	104	117
East Ayrshire	0	0	0	1	0	10	0	87	1	0	13	10	1	0	401
East Dunbartonshire	2	0	0	5	2	0	1	1	68	1	6	88	8	1	1,768
East Lothian	2	0	1	0	0	0	4	0	1	34	0	1,067	6	16	34
East Renfrewshire	0	0	0	1	0	0	0	13	6	0	183	25	2	0	1,343
Edinburgh, City of	226	37	46	24	25	47	231	10	88	1,067	25	1,236	665	2,182	1,937
Falkirk	8	1	1	1	10	0	5	1	8	6	2	665	78	6	559
Fife	46	5	9	1	0	1	104	0	1	16	0	2,182	6	541	67
Glasgow, City of	180	21	24	425	79	77	117	401	1,768	34	1,343	1,937	559	67	13,889
Highland	107	13	2	4	0	1	10	0	1	1	0	129	3	10	129
Inverclyde	1	0	0	2	0	1	0	2	5	0	5	16	2	1	771
Midlothian	0	0	0	0	0	0	0	0	0	0	0	70	1	6	18
Moray	111	9	1	0	0	0	3	0	0	0	0	15	0	3	13
North Ayrshire	2	0	0	1	0	1	1	1	6	0	7	28	3	1	1,024
North Lanarkshire	3	0	0	8	1	1	2	4	36	4	14	444	24	6	3,243
Perth & Kinross	25	4	19	1	1	1	122	0	2	2	0	136	5	30	177
Renfrewshire	1	0	0	4	1	3	1	11	22	1	22	30	8	1	2,334
Scottish Borders	1	0	0	0	0	0	1	0	0	1	2	225	1	5	10
South Ayrshire	2	0	1	1	0	10	2	27	6	1	5	37	3	2	563
South Lanarkshire	1	0	0	5	1	0	1	7	31	1	52	100	5	2	3,740
Stirling	25	3	5	7	66	1	25	2	18	3	3	427	166	5	497
West Dunbartonshire	1	0	0	129	1	0	0	3	54	0	9	25	5	1	1,579
West Lothian	4	0	0	2	1	0	4	0	5	13	1	1,838	27	11	401
Scotland	1,919	715	430	684	191	219	886	585	2,139	1,193	1,696	11,370	1,603	3,064	35,417

	Destination
	Highland	Inverclyde	Midlothian	Moray	North Ayrshire	North Lanark-shire	Perth & Kinross	Renfrew-shire	Scottish Borders	South Ayrshire	South Lanark-shire	Stirling	West Dunbarton-shire	West Lothian	Scotland
	thousands
Aberdeen City	107	1	0	111	2	3	25	1	1	2	1	25	1	4	1,919
Aberdeenshire	13	0	0	9	0	0	4	0	0	0	0	3	0	0	715
Angus	2	0	0	1	0	0	19	0	0	1	0	5	0	0	430
Argyll & Bute	4	2	0	0	1	8	1	4	0	1	5	7	129	2	684
Clackmannanshire	0	0	0	0	0	1	1	1	0	0	1	66	1	1	191
Dumfries & Galloway	1	1	0	0	1	1	1	3	0	10	0	1	0	0	219
Dundee City	10	0	0	3	1	2	122	1	1	2	1	25	0	4	886
East Ayrshire	0	2	0	0	1	4	0	11	0	27	7	2	3	0	585
East Dunbartonshire	1	5	0	0	6	36	2	22	0	6	31	18	54	5	2,139
East Lothian	1	0	0	0	0	4	2	1	1	1	1	3	0	13	1,193
East Renfrewshire	0	5	0	0	7	14	0	22	2	5	52	3	9	1	1,696
Edinburgh, City of	129	16	70	15	28	444	136	30	225	37	100	427	25	1,838	11,370
Falkirk	3	2	1	0	3	24	5	8	1	3	5	166	5	27	1,603
Fife	10	1	6	3	1	6	30	1	5	2	2	5	1	11	3,064
Glasgow, City of	129	771	18	13	1,024	3,243	177	2,334	10	563	3,740	497	1,579	401	35,417
Highland	610	1	0	81	1	1	42	1	1	1	1	16	2	2	1,173
Inverclyde	1	302	0	0	9	10	1	292	0	8	14	2	7	2	1,453
Midlothian	0	0	2	0	0	1	0	0	18	0	0	0	0	1	119
Moray	81	0	0	36	0	0	2	0	0	0	0	1	0	0	279
North Ayrshire	1	9	0	0	351	14	1	224	0	260	22	3	10	2	1,973
North Lanarkshire	1	10	1	0	14	328	2	37	1	13	201	20	39	40	4,499
Perth & Kinross	42	1	0	2	1	2	36	1	1	2	1	42	1	2	661
Renfrewshire	1	292	0	0	224	37	1	479	0	103	58	7	25	4	3,670
Scottish Borders	1	0	18	0	0	1	1	0	23	0	1	1	0	3	298
South Ayrshire	1	8	0	0	260	13	2	103	0	498	17	4	6	2	1,575
South Lanarkshire	1	14	0	0	22	201	1	58	1	17	423	6	46	5	4,742
Stirling	16	2	0	1	3	20	42	7	1	4	6	216	4	20	1,594
West Dunbartonshire	2	7	0	0	10	39	1	25	0	6	46	4	613	4	2,564
West Lothian	2	2	1	0	2	40	2	4	3	2	5	20	4	49	2,445
Scotland	1,173	1,453	119	279	1,973	4,499	661	3,670	298	1,575	4,742	1,594	2,564	2,445	89,156

Source: ORR - Not National Statistics
1. Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
2. In this table a journey between two local authorities is only counted once.
3. The table does not show the local authority areas which do not contain any stations
4. Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
Note: Previous versions of this table for the years 2008-09 to 2012-13 can be found in the STS no 33 Excel datasets here http://www.transportscotland.gov.uk/analysis/statistics/publications/scottish-transport-statistics-previous-editions

Table 7.7   Passenger journeys to and from the main stations in Scotland: 2016-17 ^{1, 2, 3, 4}

Rank	thousands		Rank	thousands
1	Glasgow Central	32,060	51	Dunfermline	699
2	Edinburgh	22,582	52	Queen's Park (Glasgow)	698
3	Glasgow Queen Street	14,682	53	Crossmyloof	689
4	Paisley Gilmour Street	4,115	54	Lenzie	682
5	Aberdeen	3,058	55	Bellgrove	674
6	Partick	3,026	56	Falkirk Grahamston	670
7	Haymarket	2,780	57	Anderston	661
8	Stirling	2,338	58	Singer	660
9	Charing Cross (Glasgow)	2,154	59	Newton	653
10	Exhibition Centre Glasgow	1,892	60	Hairmyres	641
11	Dundee	1,815	61	Cathcart	632
12	Hyndland	1,767	62	Bishopton	621
13	Ayr	1,635	63	Bridgeton	610
14	Argyle Street	1,413	64	Uphall	609
15	Motherwell	1,387	65	Kilmarnock	589
16	Mount Florida	1,331	66	Bishopbriggs	581
17	Johnstone	1,315	67	Blantyre	568
18	Croy	1,306	68	North Berwick	566
19	Bathgate	1,303	69	Leuchars	557
20	Inverkeithing	1,272	70	Bearsden	556
21	Inverness	1,259	71	Port Glasgow	552
22	Anniesland	1,218	72	Wishaw	551
23	Livingston North	1,201	73	Balloch	543
24	Linlithgow	1,157	74	Clarkston	541
25	Kirkcaldy	1,118	75	Dalmeny	533
26	Rutherglen	1,098	76	Greenock West	525
27	Airdrie	1,086	77	Dunblane	519
28	Perth	1,081	78	Dyce	518
29	East Kilbride	1,020	79	Inverurie	512
30	Kilwinning	1,017	80	Gourock	510
31	Irvine	998	81	Stonehaven	505
32	Milngavie	966	82	South Gyle	497
33	Dalmuir	961	83	Blairhill	483
34	Hamilton West	921	84	Patterton	469
35	Uddingston	876	85	Garrowhill	465
36	Edinburgh Park	870	86	Musselburgh	464
37	High Street	858	87	Dumbarton East	449
38	Bellshill	852	88	Dunbar	449
39	Hamilton Central	847	89	Largs	442
40	Falkirk High	847	90	Tweedbank	436
41	Dumbarton Central	815	91	Larkhall	434
42	Cambuslang	807	92	Springburn	431
43	Larbert	804	93	Carluke	428
44	Westerton	794	94	Pollokshields East	425
45	Helensburgh Central	765	95	Scotstounhill	424
46	Troon	756	96	Prestwick	421
47	Polmont	756	97	Drumgelloch	411
48	Barrhead	738	98	Paisley Canal	398
49	Coatbridge Sunnyside	714	99	Neilston	397
50	Shettleston	699	100	Muirend	391

Table 7.8  Passenger journeys to or from stations¹  in Scotland that have opened (or re-opened) since 1970

	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17
	thousands
Duncraig (1971)	0.3	0.5	0.4	0.4	0.6	0.7	0.8	0.5	0.4	0.5	0.3
Kingsknowe (1971)	19.9	19.3	20.3	19.7	15.8	17.5	25.3	24.7	21.2	20.2	18.8
Alness (1973)	9.8	11.6	13.7	14.3	17.7	25.5	28.4	27.8	25.9	23.6	26.4
Muir of Ord (1976)	32.6	39.2	51.1	57.4	62.4	74.5	74.1	72.8	66.6	66.5	64.5
IBM (1978)	94.0	93.5	205.7	145.7	136.4	127.8	122.6	71.1	47.4	22.0	6.0
Anderston (1979)	381.9	428.6	651.3	551.9	576.8	647.2	630.8	602.8	633.7	624.6	661.3
Argyle Street (1979)	616.7	606.4	911.8	734.8	783.6	1196.5	1336.7	1369.9	1438.4	1382.9	1413.2
Bridgeton * (1979)	286.2	308.7	466.9	394.0	409.1	489.3	617.2	647.0	647.0	631.8	610.5
Dalmarnock (1979)	61.1	61.2	79.8	77.3	76.8	79.6	21.5	100.4	217.1	283.2	367.7
Exhibition Centre * (1979)	762.8	866.5	1153.1	1054.2	1170.0	1317.8	1369.4	1375.5	1639.9	1742.5	1891.5
Dyce (1984)	401.0	453.6	488.0	515.5	542.5	677.9	759.9	810.7	823.9	664.4	517.6
Livingston South (1984)	225.6	231.4	245.6	250.2	295.8	285.4	287.7	296.3	317.2	342.8	323.7
Kilmaurs (1984)	72.5	73.4	84.4	81.0	95.5	102.1	107.3	105.8	109.8	103.5	104.1
Auchinleck (1984)	39.0	35.7	38.5	37.8	43.3	55.7	57.1	56.0	62.7	62.0	61.8
Dunrobin Castle (1985)	0.4	0.4	0.6	0.5	0.6	0.6	0.6	0.9	0.8	0.8	0.9
Loch Eil Outward Bound * (1985)	0.6	0.9	0.9	0.5	0.8	0.7	0.6	0.5	0.6	0.5	0.6
South Gyle (1985)	410.3	464.0	496.9	475.8	473.7	513.8	555.1	574.6	558.1	587.4	497.2
Loch Awe (1985)	2.2	2.3	2.5	2.9	3.1	2.5	2.7	3.0	4.8	4.8	4.1
Portlethen (1985)	21.1	22.1	19.9	15.2	18.3	19.1	28.0	48.2	57.2	56.3	45.9
Bridge of Allan (1985)	191.8	224.1	224.6	235.2	227.3	243.5	248.2	258.7	275.0	278.9	271.4
Livingston North (1986)	624.2	602.4	566.0	552.7	631.0	825.5	924.3	1030.6	1125.3	1155.0	1201.0
Bathgate (1986)	650.6	650.0	645.8	607.3	694.9	871.0	973.9	1060.7	1176.5	1223.1	1302.8
Uphall (1986)	250.7	255.2	254.1	226.7	220.9	325.1	431.2	511.0	557.6	581.6	608.6
Wester Hailes (1987)	18.9	18.9	20.4	22.7	23.1	29.8	35.8	36.2	37.5	38.6	36.1
Curriehill (1987)	41.0	43.3	47.1	46.9	48.5	52.9	63.9	65.8	67.2	67.0	66.7
Ardrossan Town (1987)	16.5	15.2	22.9	18.6	18.7	20.6	21.0	21.2	21.9	20.1	24.2
Falls of Cruachan (1988)	0.2	0.2	0.2	0.2	0.2	0.3	0.2	0.5	0.7	0.7	0.7
Musselburgh (1988)	202.9	306.2	385.3	389.2	362.9	386.7	420.8	438.7	456.7	478.1	463.7
Greenfaulds (1989)	93.7	107.0	121.4	131.3	136.1	132.6	122.9	130.5	136.5	130.9	114.8
Drumgelloch (1989) !	165.2	168.4	193.0	170.9	58.5	269.2	307.2	345.0	387.3	403.5	411.1
Stepps (1989)	263.4	277.3	343.0	301.2	291.0	302.2	305.6	277.4	296.9	300.4	269.9
Airbles (1989)	89.2	94.2	114.9	104.5	107.8	110.1	113.6	112.8	119.1	127.0	142.9
Milliken Park (1989)	118.0	124.2	154.9	137.4	142.3	151.2	169.4	190.3	198.2	206.1	241.4
Whinhill (1990)	32.8	32.2	37.9	35.2	37.7	40.0	45.3	52.4	52.6	53.6	43.7
Dumbreck (1990)	97.6	92.5	124.0	111.5	109.5	114.1	117.2	131.4	150.6	164.0	169.7
Corkerhill (1990)	153.1	154.7	212.8	192.4	211.9	236.6	233.5	245.0	247.8	266.2	284.9
Mosspark (1990)	93.1	100.3	125.7	111.0	111.2	117.4	116.0	110.7	119.0	143.1	186.7
Crookston (1990)	113.2	114.7	132.6	115.1	120.0	126.4	127.2	132.6	149.8	174.8	188.1
Paisley Canal (1990)	187.5	189.9	231.7	215.2	219.1	232.8	218.5	340.6	363.2	367.7	398.1
Priesthill & Darnley (1990)	69.9	78.6	94.5	86.0	105.1	115.9	125.1	125.8	134.2	137.7	144.8
Shieldmuir (1990)	10.6	23.0	44.8	48.9	57.3	56.8	69.5	81.4	89.2	105.2	113.9
Hawkhead (1991)	109.5	117.0	157.1	137.7	139.5	145.5	138.7	167.3	183.8	201.3	224.0
New Cumnock (1991)	21.8	19.9	23.0	22.1	26.2	28.0	28.5	27.2	31.9	28.4	26.6
Glenrothes with Thornton (1992)	54.5	53.7	52.2	52.6	49.6	57.5	60.9	63.0	67.3	76.7	76.9
Whifflet (1992)	219.0	229.6	282.3	246.6	246.7	254.5	257.4	233.4	234.1	247.4	329.6

Source: ORR - Not National Statistics 1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
* This is the current name - the station had a different name when it was opened (or re-opened)
! The station closed on 9 May 2010 and then re-opened on 6 March 2011.

Table 7.8  Passenger journeys to or from stations1  in Scotland that have opened (or re-opened) since 1970

	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17
	thousands
Ashfield (1993)	42.5	43.8	57.9	58.0	54.7	69.7	76.4	74.2	80.5	76.5	50.3
Possilpark & Parkhouse (1993)	60.2	79.2	106.7	93.8	90.3	112.0	123.8	99.2	97.7	91.4	73.1
Gilshochill *  (1993)	74.0	82.4	103.0	96.0	84.8	89.5	98.9	94.5	101.9	87.0	65.1
Summerston (1993)	83.5	90.5	118.2	119.7	116.5	140.5	156.8	154.1	166.9	152.4	99.0
Maryhill (1993)	53.3	55.6	77.4	69.1	65.3	80.3	83.3	77.3	92.3	90.5	64.1
Carmyle (1993)	102.2	106.2	131.6	124.3	127.0	135.3	143.3	132.1	131.1	132.5	155.5
Mount Vernon (1993)	36.8	41.1	58.2	51.4	55.7	56.7	63.3	57.3	59	60.2	66.8
Baillieston (1993)	57.4	66.4	90.8	89.1	97.0	109.2	114.7	112.0	112.9	126.2	156.5
Bargeddie (1993)	74.4	78.1	97.4	85.8	89.8	99.4	98.3	88.0	85.9	95.2	114.9
Kirkwood (1993)	114.8	120.8	158.9	140.6	138.9	150.0	153.2	130.2	131.6	138.9	166.6
Gretna Green (1993)	27.0	28.8	28.2	31.3	32.9	36.6	37.4	38.0	40.2	38.9	39.0
Camelon (1994)	90.5	96.6	97.3	92.1	97.7	104.5	110.9	116.4	130.5	136.1	132.2
Wallyford (1994)	135.8	159.9	209.3	227.9	220.9	240.8	255.8	268.1	295.9	311.9	297.0
Sanquhar (1994)	25.4	23.4	24.3	23.9	22.4	28.4	28.2	26.3	27.5	24.5	27.4
Prestwick Airport (1994)	113.7	569.7 2	766.8	532.3	315.3	337.0	343.8	454.0	293.9	93.0	117.9
Dalgety Bay (1998)	262.3	270.9	272.7	247.8	244.3	264.2	268.4	284.3	307.8	341.0	315.2
Drumfrochar (1998)	45.7	43.3	58.5	59.1	61.3	55.2	60.0	69.8	72.9	68.4	80.7
Dunfermline Queen Margaret (2000)	211.1	202.5	214.7	205.3	195.5	210.5	206.1	208.5	224.1	250.5	236.7
Howwood (2001)	50.3	48.3	42.9	41.5	41.3	47.9	51.3	112.7	119.9	124.9	111.6
Beauly (2002)	35.9	41.9	52.4	51.1	49.8	54.5	55.2	57.9	57.4	59.4	52.9
Brunstane (2002)	121.8	109.5	135.1	134.3	128.2	132.8	144.2	159.6	164.5	166.0	162.1
Newcraighall (2002)	176.9	190.0	182.9	194.2	182.0	191.0	206.9	221.9	242.8	224.0	234.8
Edinburgh Park (2003)	367.6	382.6	434.2	451.8	499.4	646.0	816.7	960.3	893.5	889.5	870.0
Gartcosh (2005)	99.6	111.0	124.3	131.7	134.3	143.8	142.0	153.4	177	156.8	133.8
Kelvindale (2005)	95.0	107.7	109.5	109.7	90.4	94.4	96.5	98.0	105.5	91.6	65.9
Chatelherault (2005)	17.3	23.5	41.0	49.8	57.1	59.5	62.5	66.9	74.9	85.9	105.5
Merryton (2005)	81.1	97.6	99.5	104.0	102.6	106.3	113.1	111.4	116.2	113.5	123.1
Larkhall (2005)	268.7	307.9	334.4	323.1	316.8	327.1	342.7	406.1	420.1	420.4	434.5
Alloa (May 2008)			336.0	390.0	390.7	401.1	380.9	383.8	402.4	386.5	360.6
Laurencekirk (May 2009)				56.5	73.1	86.1	92.5	102.8	112.9	104.5	96.0
Blackridge (2010)					12.4	43.3	42.6	47.3	51.5	53.2	56.9
Armadale (2011)					11.2	126.1	141.1	164.7	186.3	215.4	238.7
Caldercruix (2011)					11.1	91.0	93.0	101.9	109	111.5	88.7
Conon Bridge (2013)							3.8	18.1	15.5	15.3	15.5
Eskbank (Sept 2015)										128.3	274.8
Galashiels (Sept 2015)										213.8	346.3
Gorebridge (Sept 2015)										59.3	98.2
Newtongrange (Sept 2015)										86.4	141.6
Shawfair (Sept 2015)										13.2	22.2
Stow (Sept 2015)										39.7	67.5
Tweedbank (Sept 2015)										300.6	436.2
Edinburgh Gateway (Dec 2016)											58.4

Source: ORR - Not National Statistics
1. Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
2. Prestwick airport includes rail link tickets from 2007-08.
* This is the current name - the station had a different name when it was opened (or re-opened)

Table 7.9 Rail punctuality: Public Performance Measure - for all services ⁶  

	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17
	percentage of trains arriving on time
GNER 1	82.7	-	-	-	-	-	-	-	-	-	-
East Coast 1, 3, 5, 7	-	82.6	86.9	87.4	83.3	86.6	83.9	84.2	-	-	-
Virgin Trains East coast 7	-	-	-	-	-	-	-	-	88.6	85.2	83.1
ScotRail (First) 2, 9	88.8	90.6	90.7	90.6	90.1	90.7	93.0	91.4	90.5	-	-
ScotRail (Abellio) 2, 9	-	-	-	-	-	-	-	-	-	90.6	90.3
Virgin CrossCountry 1	83.9	-	-	-	-	-	-	-	-	-	-
CrossCountry 1, 4	-	87.0	90.1	90.1	87.9	89.6	86.8	86.7	88.8	89.5	89.7
Virgin Train West Coast 1, 8	86.0	86.2	80.0	84.6	86.6	85.9	83.6	85.8	84.8	86.0	89.1
Caledonian Sleeper 1, 9	-	-	-	-	-	-	-	-	-	86.0	89.2
GB long-distance operators 1	84.9	86.2	87.2	88.7	87.7	89.1	87.0	86.9	87.4	87.6	87.6
GB regional operators 2	87.2	89.2	90.6	92.5	91.5	92.5	91.1	91.0	91.6	91.4	91.6

Source: ORR - Not National Statistics
1 For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled
time (i.e. are no more than 9 minutes and 59 seconds late)
2 For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time
(i.e. are no more than 4 minutes and 59 seconds late)
3 National Express East Coast has taken over the franchise previously operated by GNER.
4 CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.
5 National Express East Coast services were transferrred to East Coast on 13 November 2009
6 Figures subject to revision on annual basis.
7 From 1 March 2015 Virgin trains took over the East Coast operation.
8 Virgins Trains has been renamed Virgin West Coast.
9 Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in
2015-16. Abellio took over the ScotRail franchise from
First at the start of 2015-16.

Table 7.10 ScotRail services: arrival times at final destinations ¹

	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17
	percentages
Total within 5 minutes	88.8	90.6	90.6	90.7	90.1	90.7	93.0	91.4	90.5	90.6	90.3
Total within 10 minutes	95.2	95.9	96.1	95.8	95.3	95.7	97.3	96.4	95.9	96.1	96.1
Total within 20 minutes	97.3	97.5	97.7	97.3	97.0	97.1	98.4	97.7	97.4	97.4	97.3
20 minutes and over 2	1.5	1.4	1.4	1.7	1.6	1.4	1.0	1.3	1.4	1.4	1.5
Cancelled 3	1.2	1.1	0.9	1.0	1.4	1.5	0.7	1.0	1.2	1.2	1.1
	thousands
Number of trains due to be run 4	693	706	697	715	715	719	726	744	750	752	745

Source: ORR - Not National Statistics
1 For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late
2 Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)
3 Includes trains which ran less than half their planned mileage
4 As in the planned timetable for the day. This may differ from the published timetable due to (e.g.) engineering works, floods, etc.

Table 7.11 Rail passenger satisfaction: National Rail Passenger Survey

	2006	2007	2008	2009	2010	2011	2012	2013	2014	2015	2016
ScotRail passengers	percentage who were satisfied or said good 1
Overall opinion of journey	87	84	89	89	88	88	89	88	89	89	85
How deals with delays	46	33	40	41	42	34	39	42	47	50	39
Value for money	56	57	59	57	59	57	52	50	58	60	59
How station staff handle requests	83	82	88	86	81	89	90	87	90	93	85
Overall station environment	67	71	74	78	77	76	76	74	80	81	75
Ticket buying facilities	74	78	85	83	81	80	82	81	79	85	81
Info. re. times, platforms	79	78	83	85	85	85	88	85	87	87	86
Punctuality / reliability	86	83	89	88	87	84	87	83	84	85	83
Length of journey time	89	88	89	90	88	90	91	90	89	89	90
Ease of getting on/off	84	83	85	88	86	87	88	87	88	87	87
Amount of seats / standing space	71	71	72	77	75	73	78	78	77	75	73
Frequency	82	80	82	84	82	83	82	83	83	83	82
Train Cleanliness	79	79	79	81	77	80	83	82	83	78	75
Comfort of seats	80	78	76	79	76	80	81	80	81	82	78
Sample size	2015	2029	2091	2067	2113	2568	2539	2187	2095	2220	2,607
Others whose journeys started in Scotland 2	percentage who were satisfied or said good 1
Overall opinion of journey	89	87	85	90	92	91	87	92	88	91	92
How deals with delays	69	58	54	56	62	54	55	70	48	68	60
Value for money	70	70	65	65	69	62	65	68	66	69	70
How station staff handle requests	87	82	90	87	90	86	91	90	90	93	93
Overall station environment	79	79	80	83	82	78	63	75	83	86	87
Ticket buying facilities	78	82	78	90	86	89	81	82	86	90	92
Info. re. times, platforms	86	87	86	91	91	87	86	86	89	94	95
Punctuality / reliability	87	86	87	90	88	87	89	89	89	90	94
Length of journey time	86	84	82	87	88	88	87	87	86	91	89
Ease of getting on/off	78	83	81	83	85	85	86	87	84	85	87
Amount of seats / standing space	71	77	72	80	79	77	79	79	79	80	81
Frequency	83	78	72	84	82	80	79	81	84	88	89
Train Cleanliness	84	89	84	86	86	81	86	86	86	86	85
Comfort of seats	78	77	74	78	80	77	81	82	78	81	79
Sample size	480	323	391	481	562	672	706	825	786	753	672
All GB regional operators	percentage who were satisfied or said good 1
Overall opinion of journey	85	82	86	86	87	86	86	84	85	86	85
Punctuality / reliability	82	82	84	86	86	84	84	81	82	84	82
All GB long-distance operators
Overall opinion of journey	88	86	84	86	87	86	88	87	86	87	87
Punctuality / reliability	86	84	81	86	86	85	87	84	83	84	84

Source: Passenger Focus - Not National Statistics
1 The difference from 100 includes both those who were dis-satisfied or said poor and (e.g.) those who were neither satisfied nor dis-satisfied.
2 Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers

Table 7.12  Freight traffic lifted in Scotland by destination and by commodity ³

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight)
by destination	million tonnes
within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	4.36	4.13	6.38	8.97	7.13	4.55	3.84	3.25	3.11	4.47	2.89
outwith the UK 1	0.49	0.43	0.51	0.54	0.53	0.50	0.39	0.36	0.36	0.37	0.43
Total	9.12	8.32	11.25	14.31	12.96	11.35	10.36	9.69	8.33	9.87	8.43
by commodity	million tonnes
minerals/ coal, coke	7.18	6.24	8.73	10.80	9.87	7.29	6.09	5.77	5.26	4.17	4.04
other	1.94	2.08	2.52	3.52	3.09	4.06	4.27	3.91	3.07	5.69	4.39
Total	9.12	8.32	11.25	14.32	12.96	11.35	10.36	9.68	8.33	9.86	8.43
Freight moved (weight x distance)
by destination	million tonne-kilometres
within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK 2	1,871	1,741	2,839	3,337	3,128	2,106	1,785	1,334	1,441	1,370	1,121
outwith the UK 1	353	308	368	385	375	352	266	249	258	265	306
Total	2,856	2,625	3,839	4,345	4,195	3,601	3,281	2,912	3,079	2,637	2,608
by commodity	million tonne-kilometres
minerals/ coal, coke	2,017	1,734	2,797	3,479	2,846	1,749	1,443	1,324	1,180	1,039	1,008
other 2	839	889	1,042	866	1,349	1,853	1,838	1,589	1,899	1,597	1,599
Total	2,856	2,623	3,839	4,345	4,195	3,602	3,281	2,913	3,079	2,636	2,607

Source: Rail freight companies - Not National Statistics
1. From 1996-97, outwith the UK includes freight taken to ports for export (such freight was previously counted under either within Scotland or elsewhere in the UK, depending upon the location of the port).
2. Revisions have been made to the figures for 2011-12 and earlier years.
3. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.13  Freight traffic with a destination in Scotland by origin (where lifted) and by commodity 2

	2002-03	2003-04	2004-05	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13
Freight lifted (weight)
by origin	million tonnes
lifted within Scotland	4.27	3.75	4.36	4.80	5.30	6.30	6.13	6.08	4.86	5.03	5.11
elsewhere in the UK	1.08	1.04	0.91	2.08	2.06	2.01	2.01	1.27	1.62	3.33	1.65
outwith the UK 1	0.64	0.52	0.54	0.48	0.45	0.41	0.50	0.42	0.42	0.41	0.40
Total	5.99	5.31	5.81	7.35	7.82	8.72	8.64	7.77	6.90	8.77	7.16
by commodity	million tonnes
minerals/ coal, coke	4.28	3.76	4.21	4.45	5.07	4.91	4.53	3.97	3.77	3.03	2.96
other	1.71	1.55	1.61	2.91	2.74	3.80	4.10	3.80	3.11	5.73	4.19
Total	5.99	5.31	5.82	7.36	7.81	8.71	8.63	7.77	6.88	8.76	7.15
Freight moved (weight x distance)
by origin	million tonne-kilometres
lifted within Scotland	632	576	632	623	692	1,143	1,230	1,329	1,380	1,002	1,181
elsewhere in the UK	569	556	487	479	1,012	1,089	1,062	625	890	980	678
outwith the UK 1	438	376	390	343	327	287	339	302	302	305	296
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,287	2,155
by commodity	million tonne-kilometres
minerals/ coal, coke	639	584	607	626	632	591	626	530	502	520	505
other	999	923	902	819	1,399	1,928	2,005	1,726	2,070	1,766	1,649
Total	1,638	1,507	1,509	1,445	2,031	2,519	2,631	2,256	2,572	2,286	2,154

Source: Rail freight companies - Not National Statistics
1. From 1996-97, outwith the UK includes freight imported via ports in England and Wales, which then comes by rail into Scotland (previously, such freight was counted as lifted elsewhere in the UK).
It should be noted that, in all years, imported freight lifted at Scottish ports is counted under lifted in Scotland.
2. Due to difficulies obtaining updates to the data covering all the rail freight companies the latest available data is for 2012/13

Table 7.14   Lines open for traffic

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
	kilometres
Routes
Electrified	639	639	639	639	672	676	676	676	709	709	709
Non electrified	2,097	2,097	2,097	2,106	2,087	2,087	2,087	2,087	2,054	2,110	2,110
Total	2,736	2,736	2,736	2,745	2,759	2,763	2,763	2,763	2,763	2,819	2,819

Source: Network Rail - Not National Statistics

Table 7.15  Number of stations^1,2

	2005-06	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16
Passenger and parcel	344	344	345	346	351	351	351	351	351	358	359
Freight only	118	115	118	118	118	118	119	119	119	119	119
Total	462	459	463	464	469	469	470	470	470	477	478

Source: Network Rail - Not National Statistics
1. The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast.
2. The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06
financial year. All are owned by Network Rail with the exception of Prestwick Airport.

Table 7.16 Number of passenger stations by local authority, 2015-16 ¹

Local Authority	number	Local Authority	number	Local Authority	number
Aberdeen, City of	2	Edinburgh, City of	12	Orkney Islands	0
Aberdeenshire	6	Eilean Siar	0	Perth & Kinross	7
Angus	7	Falkirk	5	Renfrewshire	10
Argyll and Bute	14	Fife	19	Scottish Borders	3
Clackmannanshire	1	Glasgow, City of	61	Shetland Islands	0
Dumfries & Galloway	7	Highland	59	South Ayrshire	9
Dundee City	2	Inverclyde	14	South Lanarkshire	19
East Ayrshire	6	Midlothian	4	Stirling	6
East Dunbartonshire	6	Moray	3	West Dunbartonshire	13
East Lothian	7	North Ayrshire	12	West Lothian	12
East Renfrewshire	9	North Lanarkshire	24	Scotland	359

Source: Network Rail - Not National Statistics
1. The number of stations open at the end of the financial year 2005-06. All owned by Network Rail except Prestick Airport (South Ayrshire).

Table 7.17 Strathclyde Partnership for Transport - Glasgow Subway ¹

	2006-07	2007-08	2008-09	2009-10	2010-11	2011-12	2012-13	2013-14	2014-15	2015-16	2016-17 8
	numbers
Vehicles2	41	41	41	41	41	41	41	41	41	41	40
	thousands
Loaded train kilometres 6, 7	3,098	3,134	3,173	3,098	2,922	3,469	3,466	3,505	3,564	3,537	..
Passenger journeys	13,160	14,449	14,103	13,055	13,009	12,888	12,604	12,702	12,951	12,713	11,376
	£ thousands
Revenue 3	12,963	13,965	14,690	13,296	14,835	15,147	13,503	17,003	19,194	18,937	16,828
Revenue at constant prices 4	17,216	17,784	17,993	16,370	17,456	16,944	14,638	17,887	19,724	19,271	16,828
Passenger receipts 5	12,396	13,119	14,015	12,661	13,775	14,166	12,602	15,955	17,752	17,632	15,997
Pass. rec. at constant prices 4	16,463	16,707	17,166	15,588	16,208	15,846	13,661	16,784	18,242	17,943	15,997
	numbers
Operational staff 9	361	354	361	351	331	284	170	164	161	165	164

Source: Strathclyde Partnership for Transport - Not National Statistics
1. Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.
2. Passenger carriages including power cars
3. These figures are headline revenue figures and include such as items as rental and advertising income.
4. Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).
5. These figures are passenger ticket receipts as described at paragraphs 7.9 and 7.10 in the notes and definitions for rail services.
6. Strathclyde Partnership for Transport has discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years.
Earlier editions of this publication have not been revised.
7. Figures for 2016-17 not available at time of publication due to a recalculation requirement.
8. Subway services were suspended between 2-Jul-16 and 9-Aug-16 (inclusive) for planned essential engineering works.  No Subway services operated during this period.
9. Figures from 2012-13 onwards refer only to frontline operational staff.

Table 7.18  Railway accidents, Scotland ^{1, 2}

	2006	2007	2008	2009	2010	2011	2012	2013	2014	2015	2016
Railway accidents
PHRTA 3
Train collision 4	-	-	1	-	1	-	-	1	2	1	1
Derailments 5	4	3	2	1	3	2	3	-	1	1	-
Non- PHRTA 6
Striking level crossing gates or barrier	1	1	1	-	-	1	-	-	-	1	-
Train striking object	11	8	9	12	13	20	22	7	11	14	9
Train striking animal	17	13	22	41	60	51	69	110	111	114	125
Train fire	8	10	7	7	5	1	4	-	-	1	1
Train struck by missile	1	-	6	3	2	7	4	3	3	2	3
Open door collision	-	-	1	-	-	-	-	-	1	-	-
Collisions	-	1	-	-	-	-	1	-	-	-	1
All accidents	42	36	49	64	84	82	103	121	129	134	140
Casualties
Train accidents       - deaths 7	-	2	-	3	-	-	-	-	-	-	-
- injuries 8	6	14	15	6	8	2	8	6	1	4	4
Accidents in stations
Train accidents       - deaths 7	-	2	-	-	-	-	-	-	-	-	2
- injuries 8	415	553	542	528	486	579	561	537	608	564	722
Accidents on trains
Train accidents       - deaths 7	-	-	-	-	-	-	-	-	-	-	-
- injuries 8	163	179	159	150	115	120	129	150	163	167	140
Accidents outside of trains and stations (not including suicides and or tresspass) 9
Train accidents       - deaths 7	-	2	-	5	3	1	-	-	1	-	-
- injuries 8	175	220	211	253	287	251	219	219	261	218	252
Trespassers and suicides
- deaths	24	17	21	22	19	21	29	24	23	20	29
- injuries 8	14	8	9	13	9	8	12	15	6	9	21
Total deaths	24	23	21	30	22	22	29	24	24	20	31
Total injuries	773	974	936	950	905	960	929	927	1,039	962	1,139

Source: RSSB - Not National Statistics
Annual Safety Performance Report (ASPR) -
http://www.rssb.co.uk/Library/risk-analysis-and-safety-reporting/2015-07-aspr-full-report-2014-15.pdf
1. Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.
The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.
2. Minor revisions have been made to figures in previous years.
3. Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102)
4. Train collisions with other trains only
5. Train derailments (ASPR, Chapter 7, Page 108)
6. Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114)
7. This includes all accidental fatalities
8. This includes all major and minor injuries (excludes Shock/trauma)
9. Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites

Table 7.19  Railway fatalities by local authority and category, 2016 ¹

	Trespasser	Suicide	Level Crossing User	Railway Staff	Pass- enger	Other Member of Public	Total
Aberdeen	-	1	-	-	-	-	1
Clackmannanshire	-	1	-	-	-	-	1
Dundee	-	3	-	-	-	-	3
East Dunbartonshire	-	1	-	-	-	-	1
East Lothian	-	2	-	-	-	-	2
East Renfrewshire	-	1	-	-	-	-	1
Edinburgh	1	2	-	-	-	-	3
Falkirk	-	1	-	-	-	-	1
Fife	-	1	-	-	-	-	1
Glasgow	-	1	-	-	-	-	1
North Ayrshire	-	1	-	-	1	-	2
North Lanarkshire	-	1	-	-	1	-	2
Renfrewshire	-	4	-	-	-	-	4
Scottish Borders	-	1	-	-	-	-	1
South Ayrshire	-	1	-	-	-	-	1
Stirling	-	1	-	-	-	-	1
West Dunbartonshire	-	2	-	-	-	-	2
West Lothian	-	3	-	-	-	-	3
Scotland	1	28	-	-	2	-	31

Source: RSSB - Not National Statistics
1. Figures for this table prior to edition 34 of STS were obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics.
The figures in this table will therefore not be comparable with the tables published in previous editions of STS.

Table 7.20  Adults (16+) - views on train services of those who used them in the past month: 2016 ^{1 2}

	Agree			No view			Disagree			Sample size (=100%)
	strongly	tend to	All	neither … nor	no opinion	All	strongly	tend to	All
	row percentages
Trains run to timetable	36	49	85	5	2	7	3	6	8	2560
Train service is stable and not regularly changing	35	49	84	7	3	9	2	5	7	2560
Trains are clean	33	53	86	7	1	8	1	5	6	2560
Feel safe/secure on trains during the day	51	44	95	2	1	3	0	1	1	2560
It is simple decide what type of ticket I need	42	44	87	5	2	7	2	4	7	2560
Finding out about routes and times is easy	43	47	90	5	2	7	1	3	4	2560
Easy to change from trains to other forms of transport	32	44	76	12	6	18	1	5	6	2560
Train fares are good value	19	37	56	13	2	15	11	19	29	2560
Feel safe/secure on trains during the evening	34	44	77	8	5	14	2	7	9	2560

Source: Scottish Household Survey
1. Those who had not used a train service in the past month are not asked these questions about train services.
2. Question asked every other year in the survey. 2016 is the most recent data available, next update to be published in Summer 2019