Appendix F - NMC Performance Indicators (PIs) & Monitoring Indicators (MIs)
Performance Indicators (PIs)
RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations)
This is the incident rate based on the number of RIDDOR 'reportable' accidents, incidents injuries and diseases reported within working sites under control or supervision of the Operating Company.
The aim of this performance indicator is to measure the effectiveness of the Operating Company’s safety processes by monitoring the incident rate per 100,000 hours worked.
Repair of Structures Category 1 Safety Defects
This is Percentage of Category 1 Structures Parapet defects repaired within contractual timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out safety critical maintenance in a timely manner.
Repair of Category 1 Safety Defects
This is Percentage of Category 1 defects repaired within contractual timescales (excluding Structures Parapet defects).
The aim of this performance indicator is to determine the extent to which the Operating Company repairs Category 1 defects within the required timescales.
Asset Data Quality Audit
This is An outcome-based measure of the quality of asset data of the road network based on the Trunk Road Information Manual (TRIM), by process of Audit.
The aim of this performance indicator is to measure the quality of Mandatory and Desirable Inventory Data fields by the Operating Company.
Routine Monitoring Inspections
This is Percentage of days on which link/sections of the Unit are within the required inspection interval for Routine Monitoring Inspections.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Routine Monitoring Inspections.
Comprehensive Inspections
This is Percentage of Comprehensive Inspections carried out within the required intervals.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Comprehensive Inspections.
Cyclic Maintenance
This is Percentage of asset (excluding maintenance of grassed areas) maintained within the required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out maintenance.
Structures Principal Inspections
This is Percentage of Structures Principal Inspections and reports carried out to agreed programme.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Structures Principal Inspections on programme.
Structures General Inspections
This is Percentage of Structures General Inspections and reports carried out to agreed programme.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Structures General Inspections on programme.
Structures Maintenance Programme
This is Percentage of Structures Cyclic Maintenance completed to agreed programme.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Spring and Autumn Cyclic Maintenance Activities on programme.
Well-lit Network
This is Percentage of LED Luminaires and Lighting points operational on the Unit.
The aim of this performance indicator is to monitor the number of operational LED road lighting points on the network.
Winter Treatments Efficiency
This is Call-out treatments carried out during the Winter Service Period compared to 1,000 precautionary treatments.
The aim of this performance indicator is to measure the efficiency of the Operating Company when performing planned treatments and the suitability of the precautionary treatment routes.
Weather Forecast Accuracy
This is Miss rate when forecasting the frost or no frost surface condition during the Winter Service Period.
The aim of this performance indicator is to measure the accuracy of frost reporting, which should be used as a basis for preventative treatments.
Remedial Notices
This is Number of Remedial Notices remaining open beyond agreed timescales.
The aim of this performance indicator is to measure the performance of the Operating Company in closing out Remedial Notices.
Closure of Non-Conformances
This is Number of Performance Audit Group Non-Conformances outstanding beyond agreed timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in the closure of Performance Audit Group-raised Non-Conformances.
Complaints Response Time Compliance
This is Percentage of complaints responded to within required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in responding to complaints from any channel.
Planning Applications
This is Percentage of planning applications processed within the required timescales and to the required quality.
The aim of this performance indicator is to measure the Operating Company’s performance in processing planning applications effectively and within the required timescale.
OC Correspondence and Call Response Time Compliance
This is Percentage of requests and correspondence (excluding complaints) responded to in compliance with required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in responding to customer requests and correspondence.
Carbon Emissions
This is Measurement of annual carbon emissions in comparison to the second Annual Period benchmark.
The aim of this performance indicator is to measure the Operating Company’s performance in reducing its carbon emissions.
Grassed Area Maintenance
This is Percentage of grassed area maintained in accordance with the Scottish Minister’s Requirements.
The aim of this performance indicator is to measure the Operating Company’s performance in maintaining grassed areas.
Salt Spread
This is the percentage of compliant treatments using salt with the Precautionary Treatments Matrix and in accordance with the Winter Service Plan.
The aim of this performance indicator is to measure the compliance of the treatments with the Precautionary Treatments Matrix.
Litter and Refuse
This is the percentage of litter and refuse cleaning activities achieved to schedule.
The aim of this performance indicator is to ensure that the Unit is being kept clear of litter and refuse in compliance with the Code of Practice on Litter and Refuse (Scotland) 2018.
Review and Inspection of Structures Assets with Known Defects
This is Percentage of Structures with known defects inspected and reviewed within the required timescales.
The aim of this performance indicator is to measure the response to the Operating Company’s performance for structures where there is a known defect.
Inventory Data Completion
This is an outcome-based measure of the inventory data of the road network based on the Trunk Road Inventory Manual (TRIM).
The aim of this performance indicator is to measure the completion of Mandatory and Desirable Inventory Data fields by the Operating Company.
Approvals for Structural Maintenance (Series 0100 Schemes)
This is an outcome-based measure of the Series 0100 Structural Maintenance works programme scheme approvals as a percentage of the Required works programme value.
The aim of this performance indicator is to measure the percentage of the Statements of Intent (SOIs) or Scheme Approvals (SAs) in place for planned Series 0100 Structural Maintenance schemes for the forward year.
Submission of Planned Maintenance Works (Series 0300 Schemes)
This is an outcome-based measure of Series 0300 Patching schemes submitted by the contractual deadline.
The aim of this performance indicator is to measure the percentage of Series 0300 Scheme Statement of Intent (SOI) submissions for Patching schemes that were received by TS a minimum of 25 working days prior to the Commencement of the scheme build.
Incident Response
This is Percentage of Incident Responses within the required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in providing Incident Response.
Sustainability - Waste Generation and Management
This is Percentage of waste materials re-used or recycled.
The aim of this performance indicator is to measure the amount of waste generated by the Operating Company’s Operations.
Timely Upload of Construction Phase Plans
This is Percentage of Construction Phase Plans uploaded to AMPS at least 7 days in advance of the construction start date.
The aim of this performance indicator is to measure the Operating Company’s performance in providing a sufficient review period for TS and PAG of Construction Phase Plans.
Timely Upload of Final Health and Safety Files
This is Percentage of Final Health and Safety Files uploaded to AMPS within 30 days of Scheme Completion date.
The aim of this performance indicator is to measure the Operating Company’s performance in uploading Final Health and Safety Files to AMPS in a timely manner.
Asbestos Action Plans
This is Percentage of Asbestos Action Plans in place.
The aim of this performance indicator is to measure the Operating Company’s performance in producing Asbestos Action Plans to cover the whole trunk road network by April 2025 in accordance with GD5/16 of the DMRB.
Monitoring Indicators (MIs)
Operations Instructions completed on Target
This is Percentage of Operations Instructions completed by the proposed finish date.
The aim of this performance indicator is to measure the Operating Company’s performance in completing Operations Instructions.
Network Availability
This is The Lane length availability on the Unit.
The aim of this performance indicator is to measure Lane availability over the existing network.
Traffic Disruption caused by Un-programmed Work
This is The Lane length and duration unavailable on the Unit due to un-programmed work.
The aim is to measure disruption caused by un-programmed work in terms of Lane/km/hours.
Orders against Expenditure Profile
This is Percentage of ordered work against budget.
The aim is to measure value of work ordered for the current Financial Year at the end of each reporting period against the accumulated profiled spend as set at the end of the reporting period.
Programme Completion
This is Percentage of the annual forward programme delivered within 7 days of initial programme completion date.
The aim of this performance indicator is to measure the percentage accuracy of the completion dates of works outlined in the expenditure profile.
Accuracy of Operations Cost Estimates
This is Accuracy of cost estimates for Operations on site.
The aim of this performance indicator is Measure the accuracy of the Operating Company’s estimates for Operations.
Forward Planning Spend
This is Percentage of the spend for works delivered against original allocation.
The aim of this performance indicator is to measure the percentage accuracy of the spend for works against original allocation, with breakdown for each cost code.
Staff Turnover
This is Percentage staff turnover during last 12 months.
The aim of this performance indicator I is to measure staff turnover.
Working Hours
This is Average hours worked per employee in the reporting period.
The aim of this performance indicator is to measure the average number of hours worked per employee.
Training
This is Average number of training hours per employee provided in last 12 months.
The aim of this performance indicator is to measure the Operating Company’s performance in providing training and development to all direct employees.
KSI Accident Frequency Rate
This is Counting incidents of Killed or Seriously Injured across the Unit.
The aim of this performance indicator is Incentivise the OC to reduce KSI incidents through own initiatives, safety schemes and innovations.
Observations Resulting from Inspections and Hazard Notices
This is Percentage of Observations Resulting from Inspections and Hazard Notices responded to within the required timescale.
The aim of this performance indicator is to measure the number of Observations resulting from Inspections and Hazard Notices responded to within the required timescale.
Innovation
This is financial value of innovations introduced by the Operating Company.
The aim of this performance indicator is to measure the Operating Company’s performance in delivering an efficient and effective service whilst minimising costs.
Collaboration
This is Value of collaborative services provided by Operating Company.
The aim of this performance indicator is to measure the Operating Company’s performance in providing efficiency savings in the provision of public sector services through collaborative agreements.
Submission of Reports
This is Percentage of monthly reports and submissions that are submitted within the required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in the submission of the reports and submissions.
(Ultra) Low Emission Vehicles (ULEV)
This is Percentage of the car and van fleet (up to 3.5 tonnes) classified as ultra-low emission vehicles.
The aim of this performance indicator is to measure the amount of ULEV in the Operating Company’s fleet.
ULEV Usage
This is Percentage of the total distance travelled in the car and van fleet (up to 3.5 tonnes) using electric mode, classified as ultra-low emission vehicles.
The aim of this performance indicator is to measure the usage of ULEV in the Operating Company’s fleet.
Salt Usage
This is Total amount of salt used in each Annual Period as a percentage of the amount used in the first Annual Period following Commencement of Service Date (used as a benchmark).
The aim of this performance indicator is to monitor the amount of salt used during the Winter Service Period.
Potassium Acetate Usage
This is Total amount of potassium acetate used in each Annual Period as a percentage of the amount used in the first Annual Period following Commencement of Service Date (used as a benchmark).
The aim of this performance indicator is to monitor the amount of potassium acetate used during the Winter Service Period.
Community Engagements and Community Benefits
This is the percentage of all opportunities created, visits and tours undertaken, and meetings attended during the reporting period.
The aim of this performance indicator is to measure the Operating Company’s performance in engaging with communities.
Injurious Weeds
This is Percentage reduction in injurious weed extents on the network.
The aim of this performance indicator is to measure the performance of the operating companies in relation to management of injurious weeds within the unit with a target (to be agreed with the director) to increasingly reduce the amount each year.
Winter Treatments Time Compliance
This is Percentage of Winter Service treatments carried out in compliance with the required timescales.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Winter Service activities.
Ice Alarms
This is Total number of activations from road sensors and mobile road sensors due to the presence of ice on the surface.
The aim of this performance indicator is to measure the Operating Company’s performance in carrying out Winter Service activities.
Electronic Data Capture of Pavement Maintenance Schemes
This is Percentage of schemes >£250k where electronic data has been captured during the delivery of the works.
The aim of this PI is to measure the performance of the Operating Company’s performance in the collection of electronic data during pavement maintenance works.
User’s Perception of the Quality of Maintenance
This is the perceived quality of the maintenance of the roads based on the annual Survey of trunk road users in Scotland.
The aim of this performance indicator is to measure the satisfaction of the Operating Company’s quality delivery to road users.
Satisfaction Level with OC Responses to Enquiries
This is Percentage of customers declaring satisfied with the Operating Company-related enquiries response on the satisfaction questionnaire.
The aim of this performance indicator is to measure the satisfaction of the Operating Company’s quality delivery to customers in its responses.
Works Contracts Cost Estimates
This is Accuracy of Works Contracts cost estimates.
The aim of this performance indicator is to measure the accuracy of the Operating Company’s estimates for Works Contracts.
Works Contracts Out Turn Costs
This is Success in delivering Schemes at the awarded tender value.
The aim of this performance indicator is to measure the Operating Company’s success in delivering Schemes at the awarded tender value.
Structures Condition Management (BCI AVE)
This is Target percentage of Structures listed within the Structures Programme exhibiting poor or very poor Bridge Condition Indices (BCIAVE) scores.
The aim of this performance indicator is to measure the Operating Company’s performance in maintaining or improving asset condition for all assets within its programme remit.
Structures Condition Management (BCI CRIT)
This is Target percentage of Structures not exhibiting poor or very poor Bridge Condition Indices (BCICRIT) scores.
The aim of this performance indicator is to measure the Operating Company’s performance in maintaining or improving asset condition.
Bids against Expenditure Profile
This is Percentage of ordered work against expenditure profile.
The aim of this performance indicator is to measure value of work ordered for the current Financial Year at the end of each reporting period against the accumulated profiled spend as set at the end of the reporting period.
Accessibility Barriers
This is Percentage yearly reduction in the number of barriers to access on the trunk road network.
The aim of this performance indicator is to measure the Operating Company’s success in providing a Unit that is accessible to all road users.
Use of Reused, Recycled, Renewable Materials
This is Percentage of raw materials used sourced from reused, recycled or renewable sources.
The aim of this performance indicator is to encourage sustainability and the use of reused, recycled, renewables materials.
Well Lit Network
This is Percentage of days on which link/sections of the Unit are within the required inspection interval for Routine Monitoring Inspections.
The aim of this performance indicator is to monitor the proportion of lit assets to lighting defects on the network.