Appendix G - ITS Performance Indicators (PIs) & Monitoring Indicators (MIs)
Performance Indicators (PIs)
RIDDOR
The incident rate based on the number of RIDDOR 'reportable' accidents, incidents, injuries and diseases reported within working areas under control or supervision of the Contractor.
The aim is to measure the effectiveness of the Contractor's safety processes by monitoring the Incident Rate per 100,000 hours worked, according to the standard reporting practice of the Health and Safety Executive.
Repair to Class 1 Faults
The percentage of repair to Class 1 Faults carried out within the required timescales.
This aims to measure the Contractor’s performance in undertaking repair to Class 1 Faults.
Repair to Class 2 Faults
The percentage of repair to Class 2 Faults carried out within the required timescales.
The aim is to measure the Contractor’s performance in undertaking repair to Class 2 Faults.
Repair to Class 3 Faults
The percentage of repair to Class 3 Faults carried out within the required timescales.
The aim is to measure the Contractor’s performance in undertaking repair to Class 3 Faults.
Repair to Class 4 Faults
The percentage of repair to Class 4 Faults carried out within the required timescales.
The aim is to measure the Contractor’s performance in undertaking repair to Class 4 Faults in line with their proposed programme.
Planned Maintenance
Percentage of Planned Maintenance visits carried out on the asset (Traffic Scotland Equipment) within the required timescales, all in accordance with Schedule 2, Scope.
The aim is to measure the Contractor's performance in carrying out Planned Maintenance.
Data Service Equipment Availability
Percentage of Traffic Scotland Equipment that records Traffic Data available/operational on the Road Network. The item total shall be taken as the sum of all Data Services Counter Sites as listed within the National Traffic Data System (NTDS).
It aims to measure the number of operational Traffic Scotland Equipment that records Traffic Data on the Road Network supporting the Data Service.
Asset Data Completion
An outcome-based measure of the quality of asset data for Traffic Scotland Equipment based on the data fields within the Asset Management Performance System (AMPS).
This aims measure the completion and quality of Inventory data fields within AMPS by the Contractor.
Carbon Emissions Reduction
Measurement of annual carbon emissions in comparison to first Annual Period benchmark based on the Contractor’s direct emissions from owned or controlled sources (including buildings and vehicle fleet).
The aim is to measure the Contractor's performance in reducing its carbon emissions reduction with year-on-year improvements following the baseline year, required year on year % reduction expectations for the contract are to be agreed with the TS Environment team (and be between 1% and 20%).
Asbestos Management Plan
The Contractor is required to complete the outstanding Traffic Scotland Equipment site assessments (60%) within an Asbestos Management Plan provided by the Director at Commencement of Service and provide a programme (for agreement) for completion of the required works by 2025. The Contractor will then be assessed on delivery against the proposed programme on a quarterly basis. The Contractor will deliver the assessments of Traffic Scotland Equipment sites programmed on a quarterly basis in line their proposed programme which will ensure delivery of the entire Asbestos Management Plan requirements prior to the proposed end date of 2025.
Closure of Non-Conformances Reports (NCR)
Percentage of Non-Conformances closed out within required timescale.
This aims to measure the Contractor's performance in the closure of Non-Conformances.
Submission of reports
Percentage of monthly reports and submissions listed in Schedule 3, Attachment 1.1 Reports and Submissions that are submitted within the required timescales.
The aim of this is to measure the Contractor's performance in the submission of accurate and acceptable quality monthly reports and submissions, including, but not limited to minutes of meetings.
Innovation
Assess the Contractors performance in identifying, developing and delivering innovation through service delivery.
This aims to measure innovation from ideas generation through to implementation, and the monitoring and reporting of the improvements gained whether it be financial or qualitative.
Monitoring Indicators (MIs)
Equipment Availability
This is Percentage of Traffic Scotland Equipment available/operational on the road network. The item total shall be taken as the sum of all equipment as listed within the FMS under all Equipment Type headings.
The aim of this monitoring indicator is to monitor the number of operational items of equipment on the network.
Staff turnover
This is Percentage staff turnover during last 12 months.
The aim of this monitoring indicator is to measure staff turnover.
Training
This is Average number of training hours per employee provided in last 12 months.
The aim of this monitoring indicator is to measure the Contractor performance in providing training and development to all direct employees.
Remedial Notices
This is Number of Remedial Notices.
The aim of this monitoring indicator is to measure the performance of the Contractor in dealing with Remedial Notices.
Collaboration and Partnering
This is Value of collaborative services provided by the Contractor.
The aim of this monitoring indicator is to measure the Contractor’s performance in providing Improvement Opportunities in the provision of public sector services through collaborative agreements.
Community Engagements and Benefits
This is Development and delivery of an Employment Skills Plan which records the number of opportunities delivered and developed during the reporting period.
The aim of this monitoring indicator is to measure the Contractor’s performance and compliance with the requirements of this Schedule 3 Contract Management, Section 1 Introduction, 1.4 Community benefits through delivery and compliance with their Employment Skills Plan and Employment Skills Plan method statement.
Attendance to Class 1 Faults
This is the percentage of attendance to Class 1 Faults carried out within the required timescales.
The aim of this monitoring indicator is to measure the Contractor’s performance in undertaking attendance to Class 1 Faults.
Attendance to Class 2 Faults
This is the percentage of attendance to Class 2 Faults carried out within the required timescales.
The aim of this monitoring indicator is to measure the Contractor’s performance in undertaking attendance to Class 2 Faults.
Attendance to Class 3 Faults
This is the percentage of attendance to Class 3 Faults carried out within the required timescales.
The aim of this monitoring indicator is to measure the Contractor’s performance in undertaking attendance to Class 3 Faults.
Actual Spend versus Forecast
This is the measure of the actual spend for the quarter against the forecast spend for the quarter for additional works for each Work Code.
The aim of this monitoring indicator is to measure the Contractor’s performance in forecasting spend for the year split per quarter when provided with available budget per Work Codes against actual spend each quarter.
Accuracy of Operations Cost Estimates
This is the measure the accuracy of cost estimates for Operations on site for schemes more than £10,000.
The aim of this monitoring indicator is to measure the Contractor’s performance in forecasting the cost of Operations on site for schemes more than £10,000.
Upload of Construction Phase Plans
This is the percentage of Construction Phase Plans uploaded to AMPS at least 7 days in advance of the construction start date.
The aim of this monitoring indicator is to measure the Contractor’s performance in providing a sufficient review period for TS and PAG for Construction Phase Plans.
Upload of Health and Safety Files
This is the percentage of final Health and Safety Files uploaded to the Asset Management Performance System (AMPS) within 30 days of Scheme Completion date.
The aim of this monitoring indicator is Measure the Contractors performance in uploading final Health and Safety Files to AMPS in a timely manner.