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ScotRail station performance

ScotRail station performance - Period 1 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of Period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	667	649	18	650	17	97	97	5	5
2	Station Shelters & Waiting Areas	934	857	77	857	77	92	92	4	4
3	Station Toilets	83	69	14	69	14	83	83	1	1
4	Station Posters	643	606	37	611	32	94	95	4	4
5	Station Clocks	316	298	18	301	15	94	95	4	4
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	502	33	503	32	94	94	4	4
8	Station Landscaping, Vegetation & Boundaries	342	326	16	326	16	95	95	5	5
9	Station Graffiti	699	645	54	651	48	92	93	5	5
10	Station Litter, Contamination & Winterisation	699	620	79	626	73	89	90	3	3
11	Station Lights	1152	953	199	972	180	83	84	4	4
12a	Station CCTV	4425	3991	434	3995	430	90	90	2	2
12b	Control Center CCTV	7091	6922	169	6929	162	98	98	5	5
13	Station Help/Information Points	594	548	46	554	40	92	93	2	2
14	Station Staff	141	124	17	126	15	88	89	1	1
15	Station Information	699	644	55	647	52	92	93	3	3
16	Customer Information Systems	1695	1661	34	1694	1	98	100	5	5
17a	Public Announcement	144	141	3	141	3	98	98	5	5
17b	Local Announcement	278	261	17	261	17	94	94	4	4
18	Passenger Accessibility at Station	698	674	24	675	23	97	97	5	5
19	Ticket Offices	141	122	19	122	19	87	87	1	1
20	Ticket Valdication at Key Stations	20	15	5	15	5	75	75	1	1
21	Ticket Vending Machines	297	252	45	259	38	85	87	1	1
22	SMARTcard Reader	623	609	14	609	14	98	98	5	5

ScotRail train performance

ScotRail train performance - Period 1 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of Period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	106	105	1	105	1	99	99	5	5
24	Power Sockets	106	105	1	105	1	99	99	5	5
25	Train Weather & Wind Proofing	106	106	0	106	0	100	100	5	5
26	Train Heating/Ventilation	106	106	0	106	0	100	100	5	5
27	Train Doors	106	103	3	103	3	97	97	5	5
28	Train Toilets	14	6	8	6	8	43	43	1	1
29	Train WiFi	106	106	0	106	0	100	100	5	5
30	On Train Refreshment & Food Facilities	5	3	2	3	2	60	60	1	1
31	Train Graffiti	106	104	2	104	2	98	98	5	5
32	Train Litter & Cleanliness	106	102	4	102	4	96	96	4	4
33	Train Lighting	106	106	0	106	0	100	100	5	5
34	On Train CCTV	279	278	1	278	1	100	100	5	5
35	Train Staff & Customer Care	43	43	0	43	0	100	100	5	5
36	Train Posters	172	148	24	148	24	86	86	1	1
37	Seat Reservation System	5	5	0	5	0	100	100	5	5
38	Passenger Information Screens	106	106	0	106	0	100	100	5	5
39	On Train Public Address	106	98	8	98	8	92	92	4	4
40	Passenger Accessibility on Trains	106	103	3	103	3	97	97	5	5
41	Ticket Inspection on Trains	43	43	0	43	0	100	100	5	5

 

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