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ScotRail station performance

Period 13 2024-25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 694 673 21 681 13 97 98 5 5
2 Station Shelters & Waiting Areas 923 860 63 882 41 93 96 5 5
3a Station Toilets 82 64 18 75 7 78 91 1 4
3b Accessible Toilets 76 63 13 66 10 83 87 1 2
4 Station Posters 694 654 40 682 12 94 98 4 5
5 Station Clocks 307 300 7 304 3 98 99 5 5
6 Station WiFi 66 65 1 66 0 98 100 5 5
7 Station Car Parks & Cycle Facilities 533 512 21 517 16 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 694 673 21 679 15 97 98 5 5
9 Station Graffiti 694 628 66 687 7 90 99 4 5
10 Station Litter, Contamination & Winterisation 694 602 92 652 42 87 94 2 5
11 Station Lights 1125 975 169 1060 65 85 94 4 5
12a Station CCTV 4572 4212 557 4397 175 88 96 1 4
12b Control Center CCTV 7783 7744 39 7765 18 99 100 5 5
13 Station Help/Information Points 593 569 24 586 7 96 99 4 5
14 Station Staff 139 125 14 126 13 90 91 1 1
15 Station Information 694 648 46 689 5 93 99 3 5
16 Customer Information Systems 1691 1643 51 1658 33 97 98 5 5
17a Public/LLPA Announcement 133 125 8 130 3 94 98 4 5
17b Local PA Announcement 267 257 17 264 3 94 99 4 5
18 Passenger Accessibility at Station 694 653 41 670 24 94 97 4 5
19 Ticket Offices 139 125 14 126 13 90 91 1 1
20 Ticket Valdication at Key Stations 20 17 3 19 1 85 95 2 4
21 Ticket Vending Machines 306 295 11 305 1 96 100 4 5
22 SMARTcard Reader 613 608 5 609 4 99 99 5 5

ScotRail train performance

Period 13 2024-25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 784 777 7 781 3 99 100 5 5
24 Power Sockets 1568 1507 61 1536 32 96 98 5 5
25 Train Weather & Wind Proofing 784 782 2 784 0 100 100 5 5
26 Train Heating/Ventilation 784 783 1 783 1 100 100 5 5
27 Train Doors 1568 1483 85 1508 60 95 96 4 5
28a Train Toilets 107 80 27 101 6 75 94 1 5
28b Train Accessible Toilets 266 183 83 249 17 69 94 1 5
29 Train WiFi 784 784 0 784 0 100 100 5 5
30 On Train Refreshment & Food Facilities 18 18 0 18 0 100 100 5 5
31 Train Graffiti 784 767 17 779 5 98 99 5 5
32 Train Litter & Cleanliness 784 759 25 780 4 97 99 4 5
33 Train Lighting 784 773 11 775 9 99 99 5 5
34 On Train CCTV 414 397 17 397 17 96 96 4 4
35 Train Staff & Customer Care 266 257 9 257 9 97 97 3 3
36 Train Posters 6305 6262 43 6300 5 99 100 5 5
37 Train Information 6305 6282 23 6303 2 100 100 5 5
38 Seat Reservation System 15 15 0 15 0 100 100 5 5
39 Passenger Information Screens 2084 1891 193 1960 124 91 94 4 5
40 On Train Public Address 784 766 18 778 6 98 99 5 5
41 Passenger Accessibility on Trains 784 783 1 784 0 100 100 5 5
42 Ticket Inspection on Trains 266 263 3 266 0 99 100 5 5