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ScotRail station performance

Period eight 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	659	632	27	634	25	96	96	5	5
2	Station Shelters & Waiting Areas	925	850	76	880	45	92	95	4	5
3	Station Toilets	83	64	19	67	16	77	81	1	1
4	Station Posters	636	603	33	619	17	95	97	4	5
5	Station Clocks	301	293	11	297	4	96	99	5	5
6	Station WiFi	62	62	0	62	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	527	497	30	505	22	94	96	4	5
8	Station Landscaping, Vegetation & Boundaries	659	637	22	644	15	97	98	5	5
9	Station Graffiti	691	627	64	676	15	91	98	5	5
10	Station Litter, Contamination & Winterisation	691	613	78	671	20	89	97	3	5
11	Station Lights	1104	946	192	1023	81	83	93	4	5
12a	Station CCTV	4402	4068	627	4342	60	87	99	1	5
12b	Control Centre CCTV	7578	7451	187	7495	83	98	99	5	5
13	Station Help/Information Points	588	551	37	571	17	94	97	3	4
14	Station Staff	138	115	23	115	23	83	83	1	1
15	Station Information	691	654	37	671	20	95	97	4	5
16	Customer Information Systems	1669	1629	41	1644	25	98	99	5	5
17a	Public Announcement	133	115	18	125	8	86	94	1	4
17b	Local Announcement	266	245	29	261	5	89	98	1	5
18	Passenger Accessibility at Station	761	711	50	728	33	93	96	3	5
19	Ticket Offices	138	112	26	114	24	81	83	1	1
20	Ticket Validation at Key Stations	19	17	2	17	2	89	89	2	2
21	Ticket Vending Machines	305	290	16	299	6	95	98	3	5
22	SMARTcard Reader	617	603	14	609	8	98	99	5	5

ScotRail train performance

Period eight 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	246	245	1	245	1	100	100	5	5
24	Power Sockets	246	237	9	241	5	96	98	5	5
25	Train Weather & Wind Proofing	246	245	1	246	0	100	100	5	5
26	Train Heating/Ventilation	246	246	0	246	0	100	100	5	5
27	Train Doors	246	232	14	236	10	94	96	4	5
28	Train Toilets	24	18	6	22	2	75	92	1	5
29	Train WiFi	246	246	0	246	0	100	100	5	5
30	On Train Refreshment & Food Facilities	0	0	0	0	0	N/A	N/A	N/A	N/A
31	Train Graffiti	246	243	3	243	3	99	99	5	5
32	Train Litter & Cleanliness	246	245	1	246	0	100	100	5	5
33	Train Lighting	246	245	1	246	0	100	100	5	5
34	On Train CCTV	300	275	25	276	24	92	92	3	3
35	Train Staff & Customer Care	85	75	10	75	10	88	88	1	1
36	Train Posters	1934	1909	25	1912	22	99	99	5	5
37	Seat Reservation System	9	9	0	9	0	100	100	5	5
38	Passenger Information Screens	692	678	14	678	14	98	98	5	5
39	On Train Public Address	246	245	1	246	0	100	100	5	5
40	Passenger Accessibility on Trains	331	309	22	322	9	93	97	3	5
41	Ticket Inspection on Trains	85	81	4	81	4	95	95	3	3

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