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ScotRail station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 682 24 693 13 97 98 5 5
2 Station Shelters & Waiting Areas 942 880 62 904 38 93 96 5 5
3a Station Toilets 83 73 10 81 2 88 98 3 5
3b Accessible Toilets 79 71 8 75 4 90 95 4 5
4 Station Poster Frames and Signage 706 660 46 692 14 93 98 3 5
5 Station Clocks 306 304 6 306 0 98 100 5 5
6 Station WiFi 76 75 1 75 1 99 99 5 5
7 Station Car Parks & Cycle Facilities 545 525 20 529 16 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 680 26 701 5 96 99 5 5
9 Station Graffiti 706 661 45 704 2 94 100 5 5
10 Station Litter, Contamination & Winterisation 706 607 99 663 43 86 94 2 5
11 Station Lights 1148 1044 120 1098 50 90 96 5 5
12a Station CCTV 4619 4529 265 4564 55 94 99 3 5
12b Control Center CCTV 7901 7748 153 7862 39 98 100 5 5
13 Station Help/Information Points 607 589 18 601 6 97 99 4 5
14a Station Staff (Station Retailing Hours) 141 131 10 131 10 93 93 1 1
14b Station Staff (Station Staff Availability) 54 54 0 54 0 100 100 5 5
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 703 636 70 677 26 90 96 2 5
16 Customer Information Systems 1731 1688 43 1717 14 98 99 5 5
17a Public/LLPA Announcement 130 116 20 120 10 85 92 1 3
17b Local PA Announcement 281 271 10 280 1 96 100 5 5
18 Passenger Accessibility at Station 706 670 36 691 15 95 98 4 5
19 Ticket Offices 141 133 8 133 8 94 94 2 2
20 Ticket Valdication at Key Stations 21 20 1 20 1 95 95 4 4
21 Ticket Vending Machines 314 309 5 312 2 98 99 5 5
22 SMARTcard Reader 628 623 5 626 2 99 100 5 5

ScotRail train performance

 

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 758 745 13 753 5 98 99 5 5
24 Power Sockets 1516 1423 93 1466 50 94 97 5 5
25 Train Weather & Wind Proofing 758 740 18 751 7 98 99 5 5
26 Train Heating/Ventilation 758 756 2 757 1 100 100 5 5
27 Train Doors 1516 1401 115 1437 79 92 95 3 4
28a Train Toilets 117 98 19 110 7 84 94 2 5
28b Train Accessible Toilets 249 204 45 237 12 82 95 2 5
29 Train WiFi 758 751 7 758 0 99 100 5 5
30 On Train Refreshment & Food Facilities 16 15 1 15 1 94 94 4 4
31 Train Graffiti 758 749 9 754 4 99 99 5 5
32 Train Litter & Cleanliness 758 681 77 734 24 90 97 1 4
33 Train Lighting 758 711 47 719 39 94 95 3 4
34 On Train CCTV 472 470 2 470 2 100 100 5 5
35 Train Staff & Customer Care 249 242 7 242 7 97 97 3 3
36 Train Poster Frames 6269 6263 6 6268 1 100 100 5 5
37 Train Information 6269 6210 59 6233 36 99 99 5 5
38 Seat Reservation System 17 16 1 16 1 94 94 4 4
39 Passenger Information Screens 2168 1972 196 2087 81 91 96 4 5
40 On Train Public Address 758 710 48 738 20 94 97 5 5
41 Passenger Accessibility on Trains 758 750 8 758 0 99 100 5 5
42 Ticket Inspection on Trains 249 246 3 247 2 99 99 5 5