Full results

ScotRail station performance - Period 5 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	667	635	32	641	26	95	96	4	5
2	Station Shelters & Waiting Areas	934	859	75	888	46	92	95	4	5
3	Station Toilets	83	65	18	69	14	78	83	1	1
4	Station Posters	640	607	33	624	16	95	98	4	5
5	Station Clocks	314	292	22	302	12	93	96	3	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	505	30	509	26	94	95	4	4
8	Station Landscaping, Vegetation & Boundaries	667	642	25	653	14	96	98	5	5
9	Station Graffiti	698	646	52	685	13	93	98	5	5
10	Station Litter, Contamination & Winterisation	695	594	101	670	25	85	96	2	5
11	Station Lights	1133	911	222	976	157	80	86	2	5
12a	Station CCTV	4244	3827	417	3962	282	90	93	2	3
12b	Control Centre CCTV	7018	6851	167	6947	71	98	99	5	5
13	Station Help/Information Points	594	563	31	572	22	95	96	3	4
14	Station Staff	141	117	24	118	23	83	84	1	1
15	Station Information	693	660	33	676	17	95	98	4	5
16	Customer Information Systems	1694	1658	36	1679	15	98	99	5	5
17a	Public Announcement	142	134	8	136	6	94	96	4	5
17b	Local Announcement	275	252	23	261	14	92	95	3	4
18	Passenger Accessibility at Station	771	725	46	749	22	94	97	4	5
19	Ticket Offices	141	119	22	119	22	84	84	1	1
20	Ticket Validation at Key Stations	20	15	5	16	4	75	80	1	1
21	Ticket Vending Machines	310	293	17	300	10	95	97	3	4
22	SMARTcard Reader	623	609	14	613	10	98	98	5	5

ScotRail train performance - Period 5 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	227	223	4	225	2	98	99	5	5
24	Power Sockets	227	214	13	220	7	94	97	5	5
25	Train Weather & Wind Proofing	227	225	2	225	2	99	99	5	5
26	Train Heating/Ventilation	227	212	15	218	9	93	96	2	4
27	Train Doors	227	212	15	222	5	93	98	3	5
28	Train Toilets	25	15	10	19	6	60	76	1	1
29	Train WiFi	227	227	0	227	0	100	100	5	5
30	On Train Refreshment & Food Facilities	7	7	0	7	0	100	100	5	5
31	Train Graffiti	227	220	7	223	4	97	98	4	5
32	Train Litter & Cleanliness	227	219	8	219	8	96	96	4	4
33	Train Lighting	227	224	3	226	1	99	100	5	5
34	On Train CCTV	278	247	31	267	11	89	96	2	4
35	Train Staff & Customer Care	81	80	1	80	1	99	99	5	5
36	Train Posters	1791	1767	24	1770	21	99	99	5	5
37	Seat Reservation System	7	6	1	6	1	86	86	1	1
38	Passenger Information Screens	671	586	85	586	85	87	87	2	2
39	On Train Public Address	227	201	26	203	24	89	89	3	3
40	Passenger Accessibility on Trains	309	285	24	294	15	92	95	3	4
41	Ticket Inspection on Trains	81	81	0	81	0	100	100	5	5

---