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ScotRail station performance

Period 5 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 675 649 26 658 17 96 97 5 5
2 Station Shelters & Waiting Areas 940 879 61 903 37 94 96 5 5
3a Station Toilets 83 71 12 77 6 86 93 2 5
3b Accessible Toilets 78 61 17 66 12 78 85 1 1
4 Station Posters 649 604 45 625 24 93 96 3 5
5 Station Clocks 307 291 16 301 6 95 98 4 5
6 Station WiFi 66 66 0 66 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 540 503 37 519 21 93 96 3 5
8 Station Landscaping, Vegetation & Boundaries 673 649 24 662 11 96 98 5 5
9 Station Graffiti 704 666 38 702 2 95 100 5 5
10 Station Litter, Contamination & Winterisation 704 551 153 610 94 78 87 1 2
11 Station Lights 1148 992 168 1087 61 86 95 4 5
12a Station CCTV 4646 4062 714 4525 121 85 97 1 4
12b Control Center CCTV 7894 7814 80 7841 53 99 99 5 5
13 Station Help/Information Points 599 563 36 592 7 94 99 3 5
14 Station Staff 141 120 21 120 21 85 85 1 1
15 Station Information 703 628 76 689 14 89 98 1 5
16 Customer Information Systems 1721 1680 41 1694 27 98 98 5 5
17a Public/LLPA Announcement 136 121 15 128 8 89 94 1 4
17b Local PA Announcement 278 254 27 268 10 90 96 2 5
18 Passenger Accessibility at Station 699 687 12 691 8 98 99 5 5
19 Ticket Offices 141 121 20 121 20 86 86 1 1
20 Ticket Valdication at Key Stations 20 18 2 19 1 90 95 3 4
21 Ticket Vending Machines 312 294 18 310 2 94 99 3 5
22 SMARTcard Reader 628 617 11 625 3 98 100 5 5

ScotRail train performance

Period 5 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 546 536 10 542 4 98 99 5 5
24 Power Sockets 1092 1049 43 1055 37 96 97 5 5
25 Train Weather & Wind Proofing 546 544 2 544 2 100 100 5 5
26 Train Heating/Ventilation 546 540 6 541 5 99 99 5 5
27 Train Doors 1092 1014 78 1052 40 93 96 3 5
28a Train Toilets 80 70 10 73 7 88 91 3 4
28b Train Accessible Toilets 188 151 37 176 12 80 94 1 5
29 Train WiFi 546 544 2 544 2 100 100 5 5
30 On Train Refreshment & Food Facilities 14 13 1 14 0 93 100 4 5
31 Train Graffiti 546 537 9 541 5 98 99 5 5
32 Train Litter & Cleanliness 546 521 25 535 11 95 98 3 5
33 Train Lighting 546 542 4 545 1 99 100 5 5
34 On Train CCTV 386 356 30 357 29 92 92 3 3
35 Train Staff & Customer Care 188 180 8 180 8 96 96 3 3
36 Train Posters 4576 4555 21 4562 14 100 100 5 5
37 Train Information 4576 4504 72 4507 69 98 98 5 5
38 Seat Reservation System 15 13 2 13 2 87 87 3 3
39 Passenger Information Screens 1602 1360 242 1402 200 85 88 2 3
40 On Train Public Address 546 528 18 531 15 97 97 5 5
41 Passenger Accessibility on Trains 546 544 2 545 1 100 100 5 5
42 Ticket Inspection on Trains 188 182 6 182 6 97 97 4 4