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Caledonian Sleeper station performance

Period five 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 39 3 40 2 93 95 4 4
2 Station Posters & Signage 42 39 3 39 3 93 93 4 4
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 3 0 3 0 100 100 5 5
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period five 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passenger Facilities 27 27 0 27 0 100 100 5 5
8 Train Lighting 27 27 0 27 0 100 100 5 5
9a Train Toilets 27 19 8 19 8 70 70 1 1
9b Train Accessible Toilets 12 12 0 12 0 100 100 5 5
10 Train Graffiti 27 27 0 27 0 100 100 5 5
11 Train Cleanliness 27 26 1 26 1 96 96 4 4
12 Onboard Passenger Information System 62 62 0 62 0 100 100 5 5
13 Train Heating & Ventilation 27 27 0 27 0 100 100 5 5
14 Train Posters / Decals & Information 27 27 0 27 0 100 100 5 5
15 Train Doors 54 54 0 54 0 100 100 5 5
16 Train CCTV 278 234 44 234 44 84 84 1 1
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 27 26 1 26 1 96 96 4 4
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 27 27 0 27 0 100 100 5 5
21 In Room Presentation 108 105 3 105 3 97 97 5 5
22 In Room Facilities 108 100 8 100 8 93 93 4 4