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ScotRail station performance

Period five 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 705 659 46 685 20 93 97 4 5
2 Station Shelters & Waiting Areas 941 865 76 890 51 92 95 4 5
3a Station Toilets 83 71 12 73 10 86 88 2 3
3b Accessible Toilets 79 62 17 69 10 78 87 1 2
4 Station Poster Frames and Signage 705 657 48 690 15 93 98 3 5
5 Station Clocks 306 301 9 304 2 97 99 5 5
6 Station WiFi 78 77 1 77 1 99 99 5 5
7 Station Car Parks & Cycle Facilities 545 526 19 530 15 97 97 5 5
8 Station Landscaping, Vegetation & Boundaries 705 652 53 655 50 92 93 3 4
9 Station Graffiti 705 626 79 626 79 89 89 3 3
10 Station Litter, Contamination & Winterisation 705 574 131 637 68 81 90 1 3
11 Station Lights 1141 1029 133 1092 49 89 96 4 5
12a Station CCTV 4690 4292 502 4633 57 90 99 2 5
12b Control Center CCTV 7901 7768 133 7901 0 98 100 5 5
13 Station Help/Information Points 607 578 29 599 8 95 99 3 5
14a Station Staff (Station Retailing Hours) 141 125 16 125 16 89 89 1 1
14b Station Information 85 72 13 72 13 85 85 1 1
15 Station Information 705 623 82 686 19 88 97 1 5
16 Customer Information Systems 1727 1649 79 1701 26 95 98 4 5
17a Public/LLPA Announcement 136 112 24 132 4 82 97 1 5
17b Local PA Announcement 276 263 18 271 5 94 98 4 5
18 Passenger Accessibility at Station 705 650 55 665 40 92 94 3 4
19 Ticket Offices 141 124 17 124 17 88 88 1 1
20 Ticket Valdication at Key Stations 21 19 2 21 0 90 100 3 5
21 Ticket Vending Machines 314 299 15 313 1 95 100 3 5
22 SMARTcard Reader 626 612 14 624 2 98 100 5 5

ScotRail train performance

Period five 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 729 711 18 724 5 98 99 5 5
24 Power Sockets 1458 1380 78 1395 63 95 96 5 5
25 Train Weather & Wind Proofing 729 724 5 726 3 99 100 5 5
26 Train Heating/Ventilation 729 710 19 711 18 97 98 4 5
27 Train Doors 1458 1339 119 1371 87 92 94 3 4
28a Train Toilets 124 111 13 115 9 90 93 4 4
28b Train Accessible Toilets 247 198 49 220 27 80 89 1 3
29 Train WiFi 729 723 6 725 4 99 99 5 5
30 On Train Refreshment & Food Facilities 18 18 0 18 0 100 100 5 5
31 Train Graffiti 729 713 16 721 8 98 99 5 5
32 Train Litter & Cleanliness 729 655 74 718 11 90 98 1 5
33 Train Lighting 729 709 20 711 18 97 98 4 5
34 On Train CCTV 414 396 18 396 18 96 96 4 4
35 Train Staff & Customer Care 247 243 4 247 0 98 100 4 5
36 Train Poster Frames 5774 5768 6 5774 0 100 100 5 5
37 Train Information 5774 5725 49 5747 27 99 100 5 5
38 Seat Reservation System 15 15 0 15 0 100 100 5 5
39 Passenger Information Screens 2157 1969 188 2028 129 91 94 4 5
40 On Train Public Address 729 683 46 710 19 94 97 5 5
41 Passenger Accessibility on Trains 729 721 8 723 6 99 99 5 5
42 Ticket Inspection on Trains 247 240 7 244 3 97 99 4 5