Full results

ScotRail station performance

Period five 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 689 17 692 14 98 98 5 5
2 Station Shelters & Waiting Areas 942 896 46 908 34 95 96 5 5
3a Station Toilets 83 67 16 75 8 81 90 1 4
3b Accessible Toilets 79 64 15 68 11 81 86 1 2
4 Station Poster Frames and Signage 4786 4785 1 4786 0 100 100 5 5
5 Station Clocks 302 296 13 300 2 96 99 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 530 15 540 5 97 99 5 5
8 Station Landscaping, Vegetation & Boundaries 706 671 35 692 14 95 98 4 5
9 Station Graffiti 706 659 47 696 10 93 99 5 5
10 Station Litter, Contamination & Winterisation 706 568 138 619 87 80 88 1 3
11 Station Lights 1123 1052 112 1094 29 90 97 5 5
12a Station CCTV 4507 4354 528 4411 96 89 98 2 5
12b Control Center CCTV 8118 7963 155 8092 26 98 100 5 5
13 Station Help/Information Points 607 587 20 604 3 97 100 4 5
14a Station Staff (Station Retailing Hours) 141 127 14 127 14 90 90 1 1
14b Station Staff (Station Staff Availability) 54 48 6 48 6 89 89 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 141 0 141 0 100 100 5 5
15 Station Information 4762 4540 246 4690 72 95 98 4 5
16 Customer Information Systems 1729 1660 71 1710 19 96 99 4 5
17a Public/LLPA Announcement 135 129 7 133 2 95 99 4 5
17b Local PA Announcement 272 269 12 271 1 96 100 5 5
18 Passenger Accessibility at Station 706 667 39 683 23 94 97 4 5
19 Station Signage 706 662 44 689 17 94 98 4 5
20 Ticket Valdication at Key Stations 21 18 3 19 2 86 90 2 3
21 Ticket Vending Machines 314 300 14 313 1 96 100 4 5
22 SMARTcard Reader 628 625 3 625 3 100 100 5 5

ScotRail train performance

Period five 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 758 753 5 757 1 99 100 5 5
24 Power Sockets 1516 1408 108 1466 50 93 97 5 5
25 Train Weather & Wind Proofing 758 756 2 757 1 100 100 5 5
26 Train Heating/Ventilation 758 736 22 747 11 97 99 4 5
27 Train Doors 1516 1355 161 1423 93 89 94 1 4
28a Train Toilets 123 105 18 119 4 85 97 2 5
28b Train Accessible Toilets 251 201 50 245 6 80 98 1 5
29 Train WiFi 758 754 4 756 2 99 100 5 5
30 On Train Refreshment & Food Facilities 11 10 1 10 1 91 91 4 4
31 Train Graffiti 758 737 21 752 6 97 99 4 5
32 Train Litter & Cleanliness 758 689 69 752 6 91 99 1 5
33 Train Lighting 758 726 32 730 28 96 96 4 4
34 On Train CCTV 438 419 19 420 18 96 96 4 4
35 Train Staff & Customer Care 251 247 4 247 4 98 98 4 4
36 Train Poster Frames 6343 6342 1 6343 0 100 100 5 5
37 Train Information 6343 6286 57 6318 25 99 100 5 5
38 Seat Reservation System 13 13 0 13 0 100 100 5 5
39 Passenger Information Screens 2257 2097 160 2230 27 93 99 4 5
40 On Train Public Address 758 727 31 750 8 96 99 5 5
41 Passenger Accessibility on Trains 758 755 3 758 0 100 100 5 5
42 Ticket Inspection on Trains 251 246 5 250 1 98 100 5 5