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ScotRail station performance - Period 4 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	661	638	23	644	17	97	97	5	5
2	Station Shelters & Waiting Areas	928	838	90	870	58	90	94	4	5
3	Station Toilets	83	61	22	65	18	73	78	1	1
4	Station Posters	643	547	96	604	39	85	94	1	4
5	Station Clocks	299	279	20	289	10	93	97	3	5
6	Station WiFi	60	60	0	60	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	531	502	29	506	25	95	95	4	4
8	Station Landscaping, Vegetation & Boundaries	339	298	41	314	25	88	93	3	4
9	Station Graffiti	693	614	79	632	61	89	91	4	5
10	Station Litter, Contamination & Winterisation	693	603	90	679	14	87	98	2	5
11	Station Lights	1139	924	215	1023	116	81	90	3	5
12a	Station CCTV	4311	3677	634	4115	196	85	95	1	4
12b	Control Centre CCTV	6986	6906	80	6934	52	99	99	5	5
13	Station Help/Information Points	588	550	38	572	16	94	97	3	4
14	Station Staff	141	119	22	120	21	84	85	1	1
15	Station Information	690	646	44	673	17	94	98	4	5
16	Customer Information Systems	1682	1648	34	1669	13	98	99	5	5
17a	Public Announcement	144	137	7	140	4	95	97	4	5
17b	Local Announcement	271	250	21	261	10	92	96	3	5
18	Passenger Accessibility at Station	771	719	52	731	40	93	95	3	4
19	Ticket Offices	141	118	23	118	23	84	84	1	1
20	Ticket Validation at Key Stations	20	13	7	15	5	65	75	1	1
21	Ticket Vending Machines	309	278	31	296	13	90	96	1	4
22	SMARTcard Reader	618	602	16	609	9	97	99	5	5

ScotRail train performance - Period 4 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	517	501	16	512	5	97	99	5	5
24	Power Sockets	517	486	31	502	15	94	97	5	5
25	Train Weather & Wind Proofing	517	516	1	516	1	100	100	5	5
26	Train Heating/Ventilation	517	501	16	502	15	97	97	4	4
27	Train Doors	517	472	45	498	19	91	96	2	5
28	Train Toilets	154	137	17	146	8	89	95	4	5
29	Train WiFi	517	517	0	517	0	100	100	5	5
30	On Train Refreshment & Food Facilities	6	5	1	5	1	83	83	1	1
31	Train Graffiti	517	505	12	507	10	98	98	5	5
32	Train Litter & Cleanliness	517	499	18	504	13	97	97	4	4
33	Train Lighting	517	512	5	514	3	99	99	5	5
34	On Train CCTV	260	260	0	260	0	100	100	5	5
35	Train Staff & Customer Care	178	171	7	171	7	96	96	5	5
36	Train Posters	4209	4155	54	4169	40	99	99	5	5
37	Seat Reservation System	6	6	0	6	0	100	100	5	5
38	Passenger Information Screens	1465	1455	10	1455	10	99	99	5	5
39	On Train Public Address	517	510	7	511	6	99	99	5	5
40	Passenger Accessibility on Trains	692	643	49	674	18	93	97	3	5
41	Ticket Inspection on Trains	178	176	2	176	2	99	99	5	5

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