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Caledonian Sleeper station performance

Period four 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 39 3 39 3 93 93 4 4
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period four 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 125 123 2 124 1 98 99 5 5
8 Train Lighting 125 125 0 125 0 100 100 5 5
9a Train Toilets 125 114 11 115 10 91 92 4 4
9b Train Accessible Toilets 15 10 5 11 4 67 73 1 2
10 Train Graffiti 125 125 0 125 0 100 100 5 5
11 Train Cleanliness 125 125 0 125 0 100 100 5 5
12 Onboard Passenger Information System 260 260 0 260 0 100 100 5 5
13 Train Heating & Ventilation 125 125 0 125 0 100 100 5 5
14 Train Posters / Decals & Information 125 125 0 125 0 100 100 5 5
15 Train Doors 250 247 3 247 3 99 99 5 5
16 Train CCTV 1260 1138 122 1138 122 90 90 2 2
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 125 125 0 125 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 125 125 0 125 0 100 100 5 5
21 In Room Presentation 125 121 4 121 4 97 97 5 5
22 In Room Facilities 125 119 6 119 6 95 95 5 5