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ScotRail station performance

Period five 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 702 667 35 689 13 95 98 4 5
2 Station Shelters & Waiting Areas 938 887 51 910 28 95 97 5 5
3a Station Toilets 83 73 10 76 7 88 92 3 5
3b Accessible Toilets 78 62 16 69 9 79 88 1 3
4 Station Poster Frames and Signage 702 656 46 693 9 93 99 3 5
5 Station Clocks 305 304 5 305 0 98 100 5 5
6 Station WiFi 78 77 1 77 1 99 99 5 5
7 Station Car Parks & Cycle Facilities 542 520 22 525 17 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 702 677 25 680 22 96 97 5 5
9 Station Graffiti 702 650 52 663 39 93 94 5 5
10 Station Litter, Contamination & Winterisation 702 575 127 630 72 82 90 1 3
11 Station Lights 1126 1032 124 1099 27 89 98 4 5
12a Station CCTV 4556 4372 425 4554 2 91 100 2 5
12b Control Center CCTV 7901 7839 62 7870 31 99 100 5 5
13 Station Help/Information Points 602 580 22 600 2 96 100 4 5
14a Station Staff (Station Retailing Hours) 141 130 11 130 11 92 92 1 1
14b Station Information 85 70 15 70 15 82 82 1 1
15 Station Information 702 632 70 682 20 90 97 2 5
16 Customer Information Systems 1715 1652 65 1700 15 96 99 4 5
17a Public/LLPA Announcement 136 128 8 135 1 94 99 4 5
17b Local PA Announcement 273 266 15 269 4 95 99 4 5
18 Passenger Accessibility at Station 702 658 44 674 28 94 96 4 5
19 Ticket Offices 141 129 12 130 11 91 92 1 1
20 Ticket Valdication at Key Stations 21 18 3 18 3 86 86 2 2
21 Ticket Vending Machines 314 305 9 313 1 97 100 4 5
22 SMARTcard Reader 625 613 12 620 5 98 99 5 5

ScotRail train performance

Period five 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 752 737 15 750 2 98 100 5 5
24 Power Sockets 1504 1432 72 1456 48 95 97 5 5
25 Train Weather & Wind Proofing 752 746 6 748 4 99 99 5 5
26 Train Heating/Ventilation 752 707 45 719 33 94 96 3 4
27 Train Doors 1504 1408 96 1451 53 94 96 4 5
28a Train Toilets 122 105 17 115 7 86 94 3 5
28b Train Accessible Toilets 249 196 53 230 19 79 92 1 4
29 Train WiFi 752 746 6 748 4 99 99 5 5
30 On Train Refreshment & Food Facilities 13 9 4 11 2 69 85 1 3
31 Train Graffiti 752 733 19 747 5 97 99 4 5
32 Train Litter & Cleanliness 752 686 66 746 6 91 99 1 5
33 Train Lighting 752 736 16 738 14 98 98 5 5
34 On Train CCTV 481 475 6 475 6 99 99 5 5
35 Train Staff & Customer Care 249 240 9 240 9 96 96 3 3
36 Train Poster Frames 6173 6172 1 6172 1 100 100 5 5
37 Train Information 6173 6118 55 6151 22 99 100 5 5
38 Seat Reservation System 13 13 0 13 0 100 100 5 5
39 Passenger Information Screens 2155 1962 193 2066 89 91 96 4 5
40 On Train Public Address 752 721 31 728 24 96 97 5 5
41 Passenger Accessibility on Trains 752 751 1 752 0 100 100 5 5
42 Ticket Inspection on Trains 249 244 5 248 1 98 100 5 5