Full results

ScotRail station performance

Period four 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 676 30 686 20 96 97 5 5
2 Station Shelters & Waiting Areas 942 873 69 907 35 93 96 5 5
3a Station Toilets 83 74 9 77 6 89 93 3 5
3b Accessible Toilets 79 60 19 69 10 76 87 1 2
4 Station Poster Frames and Signage 4785 4768 18 4783 2 100 100 5 5
5 Station Clocks 307 299 10 307 0 97 100 5 5
6 Station WiFi 76 74 2 76 0 97 100 4 5
7 Station Car Parks & Cycle Facilities 545 528 17 538 7 97 99 5 5
8 Station Landscaping, Vegetation & Boundaries 706 656 50 682 24 93 97 4 5
9 Station Graffiti 706 644 62 697 9 91 99 4 5
10 Station Litter, Contamination & Winterisation 706 486 220 560 146 69 79 1 1
11 Station Lights 1138 1031 133 1096 42 89 96 4 5
12a Station CCTV 4706 4544 338 4684 22 93 100 3 5
12b Control Center CCTV 8118 7908 210 8046 72 97 99 4 5
13 Station Help/Information Points 607 590 17 599 8 97 99 4 5
14a Station Staff (Station Retailing Hours) 141 126 15 126 15 89 89 1 1
14b Station Staff (Station Staff Availability) 54 47 7 47 7 87 87 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 140 1 140 1 99 99 4 4
15 Station Information 4775 4650 136 4718 57 97 99 5 5
16 Customer Information Systems 1728 1674 57 1692 36 97 98 5 5
17a Public/LLPA Announcement 136 130 6 130 6 96 96 5 5
17b Local PA Announcement 275 268 13 275 0 95 100 4 5
18 Passenger Accessibility at Station 706 674 32 685 21 95 97 4 5
19 Station Signage 706 660 46 690 16 93 98 3 5
20 Ticket Valdication at Key Stations 21 20 1 21 0 95 100 4 5
21 Ticket Vending Machines 314 304 10 313 1 97 100 4 5
22 SMARTcard Reader 628 620 8 627 1 99 100 5 5

ScotRail train performance

Period four 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 740 733 7 736 4 99 99 5 5
24 Power Sockets 1480 1429 51 1461 19 97 99 5 5
25 Train Weather & Wind Proofing 740 737 3 739 1 100 100 5 5
26 Train Heating/Ventilation 740 720 20 726 14 97 98 4 5
27 Train Doors 1480 1331 149 1390 90 90 94 2 4
28a Train Toilets 120 108 12 118 2 90 98 4 5
28b Train Accessible Toilets 252 196 56 243 9 78 96 1 5
29 Train WiFi 740 729 11 730 10 99 99 5 5
30 On Train Refreshment & Food Facilities 13 12 1 12 1 92 92 4 4
31 Train Graffiti 740 730 10 738 2 99 100 5 5
32 Train Litter & Cleanliness 740 681 59 739 1 92 100 2 5
33 Train Lighting 740 726 14 729 11 98 99 5 5
34 On Train CCTV 473 446 27 446 27 94 94 3 3
35 Train Staff & Customer Care 252 246 6 246 6 98 98 4 4
36 Train Poster Frames 5901 5897 4 5900 1 100 100 5 5
37 Train Information 5901 5833 68 5866 35 99 99 5 5
38 Seat Reservation System 12 11 1 11 1 92 92 4 4
39 Passenger Information Screens 2195 2052 143 2151 44 93 98 4 5
40 On Train Public Address 740 712 28 726 14 96 98 5 5
41 Passenger Accessibility on Trains 740 739 1 740 0 100 100 5 5
42 Ticket Inspection on Trains 252 250 2 252 0 99 100 5 5