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ScotRail station performance

Period nine 2024/25

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	675	650	25	655	20	96	97	5	5
2	Station Shelters & Waiting Areas	940	864	76	882	58	92	94	4	5
3a	Station Toilets	83	70	13	75	8	84	90	1	4
3b	Accessible Toilets	78	58	20	59	19	74	76	1	1
4	Station Posters	649	585	64	628	21	90	97	2	5
5	Station Clocks	302	292	15	299	3	95	99	4	5
6	Station WiFi	66	65	1	65	1	98	98	5	5
7	Station Car Parks & Cycle Facilities	540	521	19	531	9	96	98	5	5
8	Station Landscaping, Vegetation & Boundaries	673	663	10	667	6	99	99	5	5
9	Station Graffiti	704	629	75	694	10	89	99	3	5
10	Station Litter, Contamination & Winterisation	704	612	92	683	21	87	97	2	5
11	Station Lights	1129	973	187	1061	68	84	94	3	5
12a	Station CCTV	4548	4289	487	4458	90	90	98	2	5
12b	Control Center CCTV	7894	7677	217	7876	18	97	100	4	5
13	Station Help/Information Points	599	583	16	594	5	97	99	4	5
14	Station Staff	141	119	22	119	22	84	84	1	1
15	Station Information	704	647	57	690	14	92	98	3	5
16	Customer Information Systems	1719	1653	68	1693	26	96	98	4	5
17a	Public/LLPA Announcement	136	118	18	129	7	87	95	1	4
17b	Local PA Announcement	272	256	25	270	2	91	99	2	5
18	Passenger Accessibility at Station	699	682	17	688	11	98	98	5	5
19	Ticket Offices	141	119	22	119	22	84	84	1	1
20	Ticket Valdication at Key Stations	20	15	5	19	1	75	95	1	4
21	Ticket Vending Machines	312	301	11	308	4	96	99	4	5
22	SMARTcard Reader	628	621	7	625	3	99	100	5	5

ScotRail train performance

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	789	774	15	784	5	98	99	5	5
24	Power Sockets	1578	1482	96	1502	76	94	95	5	5
25	Train Weather & Wind Proofing	789	784	5	785	4	99	99	5	5
26	Train Heating/Ventilation	789	783	6	783	6	99	99	5	5
27	Train Doors	1578	1490	88	1516	62	94	96	4	5
28a	Train Toilets	111	95	16	102	9	86	92	3	4
28b	Train Accessible Toilets	266	198	68	245	21	74	92	1	4
29	Train WiFi	789	788	1	788	1	100	100	5	5
30	On Train Refreshment & Food Facilities	15	15	0	15	0	100	100	5	5
31	Train Graffiti	789	764	25	779	10	97	99	4	5
32	Train Litter & Cleanliness	789	763	26	783	6	97	99	4	5
33	Train Lighting	789	759	30	766	23	96	97	4	4
34	On Train CCTV	404	390	14	384	20	97	95	4	4
35	Train Staff & Customer Care	266	243	23	243	23	91	91	1	1
36	Train Posters	6270	6199	71	6256	14	99	100	5	5
37	Train Information	6270	6090	180	6115	155	97	98	5	5
38	Seat Reservation System	11	8	3	9	2	73	82	2	3
39	Passenger Information Screens	2289	1732	557	1892	397	76	83	1	1
40	On Train Public Address	789	725	64	768	21	92	97	4	5
41	Passenger Accessibility on Trains	789	754	35	773	16	96	98	4	5
42	Ticket Inspection on Trains	266	265	1	266	0	100	100	5	5

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