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Caledonian Sleeper station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 30 29 1 29 1 97 97 5 5
8 Train Lighting 30 28 2 28 2 93 93 3 3
9a Train Toilets 30 25 5 26 4 83 87 2 3
9b Train Accessible Toilets 15 13 2 14 1 87 93 4 4
10 Train Graffiti 30 30 0 30 0 100 100 5 5
11 Train Cleanliness 30 30 0 30 0 100 100 5 5
12 Onboard Passenger Information System 70 70 0 70 0 100 100 5 5
13 Train Heating & Ventilation 30 30 0 30 0 100 100 5 5
14 Train Posters / Decals & Information 30 30 0 30 0 100 100 5 5
15 Train Doors 60 60 0 60 0 100 100 5 5
16 Train CCTV 310 310 0 310 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 30 23 7 24 6 77 80 1 1
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 30 30 0 30 0 100 100 5 5
21 In Room Presentation 102 98 4 98 4 96 96 5 5
22 In Room Facilities 102 95 7 97 5 93 95 4 5