Full results

ScotRail station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 678 28 687 19 96 97 5 5
2 Station Shelters & Waiting Areas 942 878 64 892 50 93 95 5 5
3a Station Toilets 83 66 17 70 13 80 84 1 1
3b Accessible Toilets 79 67 12 73 6 85 92 1 5
4 Station Poster Frames and Signage 706 680 26 699 7 96 99 5 5
5 Station Clocks 310 303 7 310 0 98 100 5 5
6 Station WiFi 76 75 1 76 0 99 100 5 5
7 Station Car Parks & Cycle Facilities 545 518 27 526 19 95 97 4 5
8 Station Landscaping, Vegetation & Boundaries 706 689 17 696 10 98 99 5 5
9 Station Graffiti 706 653 53 700 6 92 99 5 5
10 Station Litter, Contamination & Winterisation 706 607 99 663 43 86 94 2 5
11 Station Lights 1142 991 173 1072 70 85 94 3 5
12a Station CCTV 4629 4216 581 4530 99 88 98 1 5
12b Control Center CCTV 7903 7811 92 7884 19 99 100 5 5
13 Station Help/Information Points 607 577 30 602 5 95 99 3 5
14a Station Staff (Station Retailing Hours) 141 127 14 127 14 90 90 1 1
14b Station Staff (Station Staff Availability) 54 45 9 45 9 83 83 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 706 643 63 675 31 91 96 2 5
16 Customer Information Systems 1729 1685 46 1716 13 97 99 5 5
17a Public/LLPA Announcement 136 127 9 133 3 93 98 3 5
17b Local PA Announcement 276 262 19 273 3 93 99 3 5
18 Passenger Accessibility at Station 706 680 26 688 18 96 97 5 5
19 Ticket Offices 141 127 14 127 14 90 90 1 1
20 Ticket Valdication at Key Stations 21 18 3 19 2 86 90 2 3
21 Ticket Vending Machines 314 302 12 314 0 96 100 4 5
22 SMARTcard Reader 628 625 3 626 2 100 100 5 5

ScotRail train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 787 770 17 783 4 98 99 5 5
24 Power Sockets 1574 1440 134 1525 49 91 97 4 5
25 Train Weather & Wind Proofing 787 772 15 785 2 98 100 5 5
26 Train Heating/Ventilation 787 780 7 785 2 99 100 5 5
27 Train Doors 1574 1440 134 1483 91 91 94 2 4
28a Train Toilets 131 109 22 129 2 83 98 2 5
28b Train Accessible Toilets 264 204 60 256 8 77 97 1 5
29 Train WiFi 787 778 9 787 0 99 100 5 5
30 On Train Refreshment & Food Facilities 16 16 0 16 0 100 100 5 5
31 Train Graffiti 787 767 20 784 3 97 100 4 5
32 Train Litter & Cleanliness 787 691 96 777 10 88 99 1 5
33 Train Lighting 787 755 32 760 27 96 97 4 4
34 On Train CCTV 451 355 96 355 96 79 79 1 1
35 Train Staff & Customer Care 264 259 5 259 5 98 98 4 4
36 Train Poster Frames 6453 6450 3 6450 3 100 100 5 5
37 Train Information 6453 6428 25 6444 9 100 100 5 5
38 Seat Reservation System 15 15 0 15 0 100 100 5 5
39 Passenger Information Screens 2316 2203 113 2275 41 95 98 5 5
40 On Train Public Address 787 749 38 779 8 95 99 5 5
41 Passenger Accessibility on Trains 787 784 3 786 1 100 100 5 5
42 Ticket Inspection on Trains 264 260 4 262 2 98 99 5 5