Full results

ScotRail station performance

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	665	627	38	637	28	94	96	4	5
2	Station Shelters & Waiting Areas	930	850	80	887	43	91	95	4	5
3a	Station Toilets	83	64	19	68	15	77	82	1	1
3b	Accessible Toilets	78	58	20	64	14	74	82	1	1
4	Station Posters	639	586	53	623	16	92	97	3	5
5	Station Clocks	304	296	10	301	3	97	99	5	5
6	Station WiFi	65	65	0	65	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	516	19	519	16	96	97	5	5
8	Station Landscaping, Vegetation & Boundaries	663	643	20	650	13	97	98	5	5
9	Station Graffiti	694	618	76	688	6	89	99	3	5
10	Station Litter, Contamination & Winterisation	693	599	94	665	28	86	96	2	5
11	Station Lights	1116	934	207	1050	66	82	94	2	5
12a	Station CCTV	4634	4103	617	4563	71	87	98	1	5
12b	Control Center CCTV	7743	7658	85	7683	60	99	99	5	5
13	Station Help/Information Points	591	561	30	588	3	95	99	3	5
14	Station Staff	141	115	26	115	26	82	82	1	1
15	Station Information	688	652	43	683	5	94	99	4	5
16	Customer Information Systems	1683	1624	60	1649	34	96	98	4	5
17a	Public/LLPA Announcement	135	125	10	133	2	93	99	3	5
17b	Local PA Announcement	272	248	29	269	3	90	99	2	5
18	Passenger Accessibility at Station	689	676	13	685	4	98	99	5	5
19	Ticket Offices	140	110	30	110	30	79	79	1	1
20	Ticket Valdication at Key Stations	19	18	1	18	1	95	95	4	4
21	Ticket Vending Machines	305	284	21	298	7	93	98	2	5
22	SMARTcard Reader	621	610	11	618	3	98	100	5	5

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	609	599	10	606	3	98	100	5	5
24	Power Sockets	1218	1183	35	1192	26	97	98	5	5
25	Train Weather & Wind Proofing	609	608	1	608	1	100	100	5	5
26	Train Heating/Ventilation	609	604	5	605	4	99	99	5	5
27	Train Doors	1218	1163	55	1179	39	95	97	4	5
28a	Train Toilets	76	65	11	75	1	86	99	3	5
28b	Train Accessible Toilets	204	163	41	200	4	80	98	1	5
29	Train WiFi	609	609	0	609	0	100	100	5	5
30	On Train Refreshment & Food Facilities	17	15	2	15	2	88	88	3	3
31	Train Graffiti	609	594	15	600	9	98	99	5	5
32	Train Litter & Cleanliness	609	597	12	600	9	98	99	5	5
33	Train Lighting	609	599	10	602	7	98	99	5	5
34	On Train CCTV	390	366	24	372	18	94	95	3	4
35	Train Staff & Customer Care	204	198	6	198	6	97	97	3	3
36	Train Posters	4837	4779	58	4794	43	99	99	5	5
37	Train Information	4837	4829	8	4830	7	100	100	5	5
38	Seat Reservation System	14	14	0	14	0	100	100	5	5
39	Passenger Information Screens	1768	1626	142	1662	106	92	94	4	5
40	On Train Public Address	609	580	29	594	15	95	98	5	5
41	Passenger Accessibility on Trains	609	609	0	609	0	100	100	5	5
42	Ticket Inspection on Trains	609	594	15	605	4	98	99	5	5